Castle View

I was sent written istructions as well as a video on how to find the property and get in and access my room. The was also complimentary tea and coffee along with some biscuits which were greatly appreciated.

The latch on my door was catching meaning it wouldn't open unless I pulled the door whilst unlocking which took a while to figure out.

Good

Nun

Location and Cost was great and generally OK but needs a touch of updating especially the furnishings. Having a fridge, microwave, working kitchen was great too.

The Company uses a deposit scheme. In my instance the web page failed, I had no access to Internet but company still insisted on a deposit which was taken over the phone. This is wrong. This should be resolved the day before the booking as when travelling it is always not possible to share financial information. Also return of the deposit after a room check took some persuasion, a number of phone calls and email. This aspect can definitely be improved. The swiping door codes do take a few attempts.

It was located close to the town

The bed was so uncomfortable I could feel the springs through the mattress, the room was very dated and in need of a complete overhaul