InTown Suites Extended Stay Louisville KY - Preston Hwy

No breakfast options

Customer service was horrible

That they had locks on the doors

Horrible location! Heard gunshots 3 nights in a row. Loud music bumping and people partying all night and nothing was done about it. People live there so they don’t clean the rooms or even supply anything you need. Toilet paper, towels , trash bags. You got to get your own. Just felt very unsafe. No one is ever in the office to help you and it’s always locked.

Price was good

Booked 3 rooms two months in advance, with two separate confirmations. Once got there, found out they gave two of rooms away (during big event, so got more $$). Very unprofessional Still have not received refund after more than a month Does not respond too messages, email, voicemails. Had fleas in the room

The location

The staff. They treated everyone there like they were criminals. Writing down license plates, giving out homemade citations. It felt more like I was being punished for being there rather than being a paying guest. The night manager thought himself a warden instead of somebody in the hospitality industry. And his goofy, subordinate “security” guard was peeking thru other patron’s windows without them knowing.

Rather old facility in need of certain repairs.............

Well actually I like the people that stay in here they're pretty decent nice helpful very friendly that's honestly the only thing I can tell you I like about here.

What I don't like is that they keep trying to charge my card at different times of the day for different prices were they cancel my bookings and keep saying they're for here when there's another location and then was supposed to honor the price for the room I had it on and booking.com and still charged me $447 and something in sense in our room was supposed to be $380 or $390 right in that range. Tax included. The staff keep coming to the door new and different staff when my niece is there alone telling her that they need to come in and check her appliances which we've been here now going on 3 weeks we've never put in any kind of thing for a broken microwave and we see how all the staff that they keep hiring going to one certain room with a key and kind of hang out down there it's kind of scary for me as an uncle to know my niece is there alone and this is happening when I'm not there. We stay at this place because it's convenient to where we live and my niece is very familiar with the area and the people aren't them issue at all it's your staff I apologize it's this hotel staff but my niece reports to me everyday because I work out of town and come back that a new person will come to her door almost daily and say they need to come in and she said they pulled up the app on their phone like they were just pulling up in town suites and tried to tell her they need to come in and look at her microwave yesterday and when she went to see if the order he turned his phone off real quick and said oh if it's okay then we don't need to come in. It's a young new worker that we've never seen here and we've never seen them again.

Not sure, wasn’t ever able to check in. Staff was nowhere in sight for hours. Called the number in the door and was told “15 minutes and someone will be there.” They quit answering the phone after the third hour of us waiting. We left after waiting four hours waiting to be checked in.

What did I like is the easier question and that answer would be nothing.

Rooms are dirty floors aren’t kept well to have a decent room to have to so much more… roaches, no trash cans, house keeping doesn’t check on guest, toilets run, water pressure sucks rooms stink!

I waited almost an hour for my check in rooms stink and half cleaned