Phoenix Luxury Loft Cádiz

Es muy confortable y climatiza muy bien.

En el portal se metían los olores de la hamburguesería y del kebab.

Great apartment, fabulous location- everything you needed was supplied. Very impressed with all the extra touches

We did struggle with the key system , but once we got the hang of it , it was fine- just didn’t like worrying about whether we were going to run out of charge on our phones!! Also - doors were not numbered- that would have made life so much easier!!

Location

Was very noisy with traffic because it was right on the main road.

The location is fantastic. It is very close to the train station, the main tourist spots are within walking distance, and there is a taxi rank right next to the property. ​The flat itself is truly beautiful, well decorated, well organised, and exceptionally clean. There is a lovely view of the ocean from both the sitting room and the bedroom. Quite romantic!

Communication was simply terrible. The check-in instructions for the main door were not clear at all. We were asked to use the doorbell to call the flat by entering the flat number, pressing call, and then pressing a blue button. However, there was no blue button on the door; it was actually in the app, which the instructions failed to clarify. Getting help was also difficult. They use numerous phone numbers answered by different employees, which led to frequent confusion starting well before our arrival and continuing until we got there. When we called from the door, the company representative was unsure how to help or what the problem was. Eventually, someone somehow opened the main door, and we entered. She later explained that we needed to press the blue button in the app, not on the door. Furthermore, the floor and flat were not easy to locate. The details stated the 9th floor, but on the phone, the operator said it might be the 10th because the floors start from the ground floor, which I did not really follow. We went to the 9th floor, where we had no idea which flat was ours as there were no signs or numbers. We used the app to unlock the door directly and then entered the flat that opened. There was no other way to identify it. Even the operator had no idea how to help; I suspect she had never seen the flat herself. Again, terrible communication. Upon arrival, we reported two issues: the remote control for the television in the sitting room was not working, and the flat smelt of broccoli. We were informed these issues would be resolved the following day, but they were not. The remote still did not work when we departed. On the second day, there was a strong odour of garlic. Perhaps smells enter from the neighbours' flats? If so, the flat requires better ventilation and insulation. There is no one on-site to help, making the communication issues even more problematic. The flat comes with a ridiculous number of house rules.