Augustus Hotel Bernkastel - Comfortable Budget Hotel

Very good value for money, very small but functional room. The location was a bit far away from the centre but had the advantage of being just in front of a supermarket. Staff was VERY friendly and forthcoming. Will definitely go back!!

Nothing

Cheap, cleaned and reasonable location a short walk from town centre

Very modern and built to a price - but don’t let that distract you if you want a cheap place to stay

The stuff and cleanliness

Perfect

It had an accessible room on the ground floor for wheelchair users. It's difficult to find this in the Moselle Valley. This and a decent bed were the ONLY things we liked. I would only stay here for 1 night at the most, if you don't have another option. See my comments in the section "What didn't you like" for the problems with this place.

The bad: 1. NO WORKING ELEVATOR / LIFT - The entire elevator was blocked off and no one was working on it the entire time we were there. It looked like it had not been working for awhile given the signs and set up around the elvator / lift. - No help offered to us (I am disabled and in a wheelchair) or to the other customers with their luggage. 2. MAINTENANCE WAS UTTERLY LACKING. For example, all the faucet handles and faucets were loose and would move in ways they weren't supposed to/ spin when you tried to use them. 3. BATHROOM: - The layout was ridiculous as the open shower was close to and right in between the toilet and sink. Water was everywhere including on the sink and storage area and the toilet seat. They must know this as a large squigy, with a handle as long as a broom, was in the bathroom to try and deal with the water on the floor after using the shower. We had 1 bath towel each and no extra towels to wipe up the floor. - IT WAS NOT SAFE as the entire bathroom floor was still wet and slippery after using the squigy. - TOILET AND SHOWER IN CLEAR VIEW OF OTHERS IN THE ROOM: The room we stayed in is designed for 4 people (2 queen beds separated by an open ended wall partition. However, the bathroom is right at the entrance door to the room and has a clear glass door with a such a small section of frosted glass that it is useless. This means you might as well be sitting on the toilet or taking a shower out in the open as there is no privacy at all. 4. KITCHEN: We reserved a room with a kitchen, but all it had was a sink. No plates, no hot water kettle, no microwave . . . If you are paying for a kitchen in your room, there should be some provision of basic items to make the kitchen functional. 5. YOU NEED A CAR as this hotel is in the middle of a industrial and rural area and away from the nearby sights. 6. The accessible room (the only one I could stay in) was WAY TOO EXPENSIVE for what you got.

Bathroom too narrow and uncomfortable

It's nice to have separate single beds.

Cyclists should avoid this location. It's a major climb uphill

Only room size was good nothing else

Property staff has taken money for breakfast however when we took the plate for breakfast (1 hour before breakfast finish time) then there was nothing to eat, eggs finished, muffins finished, there was only bread and juice available. When we asked kitchen staff then they mentioned people take eggs and food to their tiffin before going out which is pathetic excuse when you do not have enough supply and you take money for breakfast. I asked for breakfast money return then they refused stating i have paid through card so it cannot be reversed which is again pathetic response.. Cheaters!!

There was no information about the possibility of check-in via the terminal. The regular check-in is from 3 to 6 pm. We didn`t know about the option of alternative check-in and were in a big hurry as we were afraid of being late and no to be able to stay in the hotel