Radhoo Tulum

The staff were amazing and the property was tranquil and secluded in the trees. Our tree top room with a hammock netting was absolutely amazing to relax on during the evening hours. The pool was a beautiful size and well kept. Such a lovely place to relax and having a restaurant onsite was convenient. The hotel offered beach access for free across the street at two properties that are lovely. If you have walking limitations, they would take you in a golf cart at no charge.

Nothing

Favorite hotel in Tulum. Went during down season and they upgraded our room. Staff was so friendly, Alex at the restaurant was the highlight of our stay.

Nothing

The location is 10/10 even though they are providing guests with bicycles for free every day upon request (some other hotels are charging them). The cleanliness has exceeded our expectations - at moments you don't even remember that you're in the middle of the jungle! The breakfast is very nice (the granola is YUM) and it is served a la carte (I believe all breakfasts in Tulum are served a la carte to be honest). The staff members are super helpful and kind and we were chatting with them via Whatsapp during our whole stay for whatever we needed. The best thing is that we were allowed to use the beach area with sun beds and towels at the hotels across the road (Encantada, Nest etc) as they are all under the same umbrella!

Some additional lighting in the rooms would have been very helpful!

Fabulous concierge team. Great location. Great sister hotels with beach access. We loved Nest, lovely staff there , beach beds. Large bedroom. Lovely jungle setting. Quiet.

For expensive property, room, particularly bathroom was tired/worn. Pool and pool area similarly worn. Breakfast service was poor at times.