Campanile Shanghai Huaihai

Very very helpful reception staff. Good location, nice place outside of the building/lobby for relaxing.

None

Great room set up and the staff were so helpful

Nothing I

Very central. The hotel was clean modern uncomfortable with well equipped rooms and helpful staff convenient location made it easy to explore Shanghai and the overall service exceeded my expectations. Happily stay here again.

Great location. Friendly staff. Fun design choices. I liked the complementary Biscoff with the in room tea/coffee. Mattresses and pillows very firm - not everyone will like that, but I actually prefer it that way. Decently sized room. Cheap.

Maybe I was just unlucky with the allocated room, but I do not understand that this property has a 8.5+ rating. My biggest issue was that my room had a pungent smell of cigarettes. The window was open upon check in so I'm pretty sure cleaning staff realized but didn't bother to tell me there were issues. I returned to the room 9 hours later and the smell was still 100% there. The smell was so strong it makes me belief that the person(s) must have smoked constantly in the room, as the smell had penetrated the walls/furniture. This really made my stay very uncomfortable. The room had a lot of wear and tear. A lot of damaged surfaces and walls, so maintenance should be improved. Sound insulation was poor. You could hear everything that was going on in the hallway. The door had a big gap, which most likely didn't help. The bathroom sinks were placed in the entryhallway, which was a bit awkward. I had a second booking at this property a few days later and I decided to cancel as I was not happy with this experience. I stayed at the Jing An Campanile before and preferred that property a lot more.