Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.
This 3-star hotel enjoys a central location on the banks of the river Trave. Some rooms and suites face Lübeck’s famous Holstentor gate.
Amenities
Pets allowed
Internet / Wifi
Parking
Balcony or Patio
TV
Garden
Family friendly
Things to know
Additional fees to expect
Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.
Service feeThis helps Booking.com provide a safer and more secure booking experience.
TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.
Customer support
Customer support is handled by our partner Booking.com
Ratings and reviews
7.6 / 10.0
Good(1,427 Ratings)
100% verified reviews
3.0 / 10.0
This is not a hotel, more like a posh Airbnb.
Room was nice, bed was nice, good view and hotel room temperature.
Do not claim that you have 24/7 check-in in service when you don’t. I had to call to some person to get checked in with Airbnb-style key cache. I wasn’t able to find the cache, and the checking number guy didn’t speak English that well. I almost left after a 30 minute wait at night. You could see from the reception screen that the online guy declined my call. Suddenly a restaurant staff member from same building came to me and called to the online reception guy. The staff member was able to give me a room after some stern discussion in German. The hotel was okay place to sleep in a sense, didn’t ate a breakfast. For some reason a door next my room was sealed (and unsealed) with police tape. It didn’t give a good feeling about the hotel.
Without the friendly restaurant member, I would have not got in to hotel at all.
If I want an Airbnb experience, I go to Airbnb. Take pictures of the key cache and share them to customers, so people can find it. Lose the online 24/7 reception guy, he clearly had no clue about the hotel at all, and zero customer service capabilities.
6.0 / 10.0
Ok value for money
Location. Clean room
Slightly outdated hotel.
9.0 / 10.0
Great base to visit Lubeck
Really friendly, very pleasant, traditional hotel where we were made to feel welcome. Dinner on the waterfront was delightful and excellent food. Breakfast set us up perfectly for the day. Very helpful with bike storage.
8.0 / 10.0
Comfortable and excellent location!!
Nice suite.
Had a hole from an old electricity socket in the wall with electric cables hanging out.
10.0 / 10.0
Perfect location and amazing staff
Super nice staff, amazing location and great breakfast
It was really hot in the room and even opening the windows didn’t help, it would have been nice with a fan or some kind of air conditioning
8.0 / 10.0
We will come back.
Charming and clean.
Pigeons outside the window.
9.0 / 10.0
Very good triple room
We had a triple room, we had the best price for it , amazing location and the triple room had a huge bathroom and also provided the privecy. One bed was in a separate small room
9.0 / 10.0
Superb
Very nice staff
Charming building
Good breakfast
8.0 / 10.0
Great place to stay
Location and having a good restaurant next door
Although large the bathroom seemed lacked safety considerations, e.g. a step threshold and slippery bath with no rails. The breakfast was copious but only average standard
8.0 / 10.0
Great location, tiny, old & noisy room
location, wonderful breakfast, great staff
very noisy, cramped
10.0 / 10.0
Staff is so helpful and kind! This is a great location in Luebeck to stay.
LOVED breakfast
shower was a bit cold
9.0 / 10.0
Superb
The hotel is very well located. Close to the main station and for exploring the city. The hotel itself is cozy and the room very nice. The breakfast was great and had everything you need. I would definitely come back.
9.0 / 10.0
Superb
Good location. We had dinner at Brauberger zu Lubek. You must visit this restourant with delicious food and local beer
Hotel offer parking for car, but finally you must pay 8 eur/night
Breakfast. I missed desserts, cakes.
9.0 / 10.0
Comfortable and perfectly located for the historic centre.
Wonderful situation. Room with beautiful views.
Very friendly reception and early check-in.
9.0 / 10.0
administrator should upgrade his English skills
location
.
8.0 / 10.0
Very good
Quick check-in.
Parking nearby with card from reception, only 8 euros per day.
Hotel very close to centre.
Breakfast is very simple, and it was not supplied fast enough. Extremely little bowl of scrambled eggs for a hotel service!! I make the same portion for my family at home.
Bed was hard, no top-mattress.
Nothing fancy about the room, very plain.
9.0 / 10.0
Nice central hotel lovely area to walk around - parking available- very informative receptionist
Lovely greeting as we arrived nice location good breakfast
It was all goof
10.0 / 10.0
Great location, nice rooms, friendly staff.
Location perfect.
Reception staff friendly and helpful.
Room, perfect for our needs and had beautiful view.
Breakfast as expected was continental and nice. Very good black coffee.
Check in and out was easy.
Parking was perfect and couldn't be any closer considering hotel location.
9.0 / 10.0
The hotel well exceeded our expectations mainly due to location and ambiance.
A characterful hotel in an excellent location - inside the old city, on the waterfront opposite the historic gateway. We were unexpectedly given a suite so room was spacious. Staff were very friendly and helpful.
Needed help accessing the wifi to which we then had to log back in unpredictably. Otherwise no complaints though worth noting that there is only short-term parking close to the hotel. But they have a reserved area in a car park a short distance on foot across the water.
9.0 / 10.0
Great location. Nice friendly hotel.
Great location, right by Holstentor and very close to town. Good breakfast. Friendly staff.
Parking garage 5 minutes walk away.
9.0 / 10.0
Good value and great location.
Good location, friendly and helpful staff.
9.0 / 10.0
Superb
The hotel has a great location, right by the city center. The staff is friendly.
It is necessary to park a car on the street (for a fee), so there is no guarantee that there will be a free space.
8.0 / 10.0
Very good
The staff were friendly and helpful. The location was excellent for visiting the city sights.
Sorry the hotel was unable to supply a kettle in the room.
10.0 / 10.0
what a nice stay!
excellent cleanliness; great breakfast
nil
7.0 / 10.0
Good
Nice restaurant and ok breakfast.
FAQs
Is parking included with this hotel?
Yes, parking is listed as an amenity at Hotel Jensen. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Hotel Jensen pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Hotel Jensen?
We found 7 amenities for this rental. This includes pets allowed, internet / wifi, parking, balcony or patio, and tv.
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