Kobe City Gardens Hotel (Formally Hotel Kobe Shishuen)

ゆっくり休むことができました。 また、神戸駅にて近くアクセスが良かった。

フロントこ方が親切で、対応が早かったです

探してみましたが、全くありません。いつも快適です

静かで清潔な場所です。また来ます！おすすめです

Good: it’s very close to the station Not good: in the first room I slept in, the mattress was so worn and old that I felt the springs in my back. So I moved to the other side, which was so hard that I woke up several times during the night and had pain in my lower back upon getting up. When I went to the reception to request a different room with above explanation, I was told “all beds are the same”, and the only option was a bigger room which I had to pay 2200 yen extra for. I understand that an upgrade requires more money, but the first room was not worth what I’d paid and I feel I received insufficient compassion from the staff. Furthermore, the fridge was so strong that when I took out my food the next morning everything was frozen solid (even though I’d put the strength of the fridge on 2 out of 7) and I had to throw everything away. Although I slept better in the second room (even though the mattress was still hard), this was not the experience I had hoped it would be.