The Chester Grosvenor

Top rated by guests

8.9Excellent

(5,521 Ratings)

"Character and luxury in a central location."

Verified guest

Don't miss out! Price and availability may change

8.9 / 10.0

Excellent(5,521 Ratings)

Hotel in Chester

5-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Top-tier experienceA high end property in this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

This award-winning 5-star hotel features individually decorated rooms with bathrobes. Guests can relax in the spa's Thermal Suite, complete with herb sauna and steam room.

Amenities at The Chester Grosvenor

Business facilities

Concierge services

Free WiFi/internet

Free Parking

Air conditioning

Non-smoking

Heating

Wheelchair accessible

Bar

Spa

WiFi/Internet

Laundry services

Ironing facilities

Safe

Accessible by lift

Key card access

Contactless check-in/out

Housekeeping available

Fire alarm

Fire extinguisher

Cleaning products

Map of Chester

Nearby attractions

The Liverpool Waterfront UK

15.4 mi

Available Rooms

$$$$

Top rated by guests

8.9Excellent

(5,521 Ratings)

"Character and luxury in a central location."

Verified guest

Don't miss out! Price and availability may change

$$$$

8.9 / 10.0

Excellent(5,521 Ratings)

Hotel in Chester

5-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Top-tier experienceA high end property in this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Chester

Nearby attractions

The Liverpool Waterfront UK

15.4 mi

Available Rooms

About this hotel

This award-winning 5-star hotel features individually decorated rooms with bathrobes. Guests can relax in the spa's Thermal Suite, complete with herb sauna and steam room.

Amenities

Business facilities

Concierge services

Free WiFi/internet

Free Parking

Air conditioning

Non-smoking

Heating

Wheelchair accessible

Bar

Spa

WiFi/Internet

Laundry services

Ironing facilities

Safe

Accessible by lift

Key card access

Contactless check-in/out

Housekeeping available

Fire alarm

Fire extinguisher

Cleaning products

Ratings and reviews

8.9 / 10.0

Excellent(5,521 Ratings)

100% verified reviews

7.0 / 10.0

Pleasant and friendly

Nice location and lovely staff

Rooms are outdated, the bathroom was not in the best shape for the price of my stay and the breakfast eggs royale were mediocre The spa doesn’t open until 10am and check out is 11am, would be nice to be early to relax early morning

8.0 / 10.0

Chester and the hotel made for a very enjoyable long weekend.

Location ,room and breakfast were excellent !

When I could not order valet parking because I did not have the car details prior to arrival it would have been good to have been told I could not drive to the front of the hotel and there was access through the car park.

10.0 / 10.0

Beautiful stay!

Character and luxury in a central location.

Nothing

10.0 / 10.0

This was a family weekend that we all enjoyed

It was central to everything

Nothing

8.0 / 10.0

Very enjoyable but expensive

The location was excellent. The room was a nice comfortable size. The heating/ air con was good. The water supply for having a bath was excellent. The staff were excellent and attentive..

The price of our stay included breakfast. Only to find out you had to pay for a cooked breakfast at £12.50!each. Which added another £25.00 to the bill..Very misleading. On arrival £100.00 extra is taken on your card as a back up for any meals , drinks you have.Not explained at point of booking hotel. The snacks left in the room if you decided to have any were excessively over priced. The menu could be better for light meals.

6.0 / 10.0

Grand in parts but room disappointing.

Staff were lovely. Location was perfect. Public areas of hotel were beautiful. Bed was comfortable.

Room felt a bit dated. No bathrobe and slippers in the room. Bathroom door was dusty. Shower was over bath (on checking afterwards this was correctly described in room info for standard room). Only 1 lift so waited a long time when using lift at busy times. Struggled to get to sleep due to outside noise but not hotel related.

10.0 / 10.0

Wonderful overnight stay

A very elegant hotel with very comfortable and spacious rooms.

Nothing

8.0 / 10.0

Really lovely suite and food and wine great, I come every year and just feel that some elements of service have dropped

Great location and fixtures and facilities

I found some of the staff a little unhelpful or difficult when I asked for a table in the bar and then room service proved a challenge! These are expectations when paying a lot for one night

10.0 / 10.0

Fabulous 1st Class stay

The Grosvenor is a beautiful hotel we loved everything about it it was perfect.

Not applicable

10.0 / 10.0

Perfect

Immaculate hotel

There was nothing not to like

9.0 / 10.0

Came for 60th birthday celebration. Lovely one night stay in the heart of Chester.

Beautiful hotel spotless clean. Extremely polite and helpful staff especially door men. Room was perfect lots of little extras relevant to a hotel of its class.

Breakfast let it down slightly which was a shame. Wasn’t overly busy but we waited 1/2 hour for cooked food. Eggs Benedict wasn’t hot and toast was forgotten for one guest. The heating system in rooms is quite noisy.

4.0 / 10.0

The facilities are tired and the rooms were not up to the standards I would expect

The reception and bar are nice

The rooms are dated . There were not clean and there was a lot of dust on the head board, one of our rooms had an iron , burn mark on the carpet. There were items on the menus that were available at breakfast and the cooked breakfast wasn’t great. I would expect a lot more for the price paid and I would like to have a refund

9.0 / 10.0

Great hotel in the centre of Chester

Lovely luxury hotel with little extras that make it comfortable. Spacious rooms and decorated nicely. Lovely, warm staff.

For the amount we paid we should have been able to have a hot breakfast rather than adding an additional £12. Chester can be rowdy at night, especially on a weekend so a room away from the front would have been a bit better

10.0 / 10.0

Always excellent

Very comfortable room Amazing staff Lovely breakfast

Nothing - all excellent

8.0 / 10.0

We had a wonderful stay but I think customer service to deal with a complaint could of been better.

Beautiful hotel in an amazing location for everything in Chester. The executive room was lovely and spacious, no view but this wasn’t an issue. Breakfast was really good.

We stayed for 2 nights. Our room wasn’t serviced despite us putting the please clean room on the door and vacating the room for nearly 5 hours from 10am. When we approached staff they apologised and said they were very busy and had to prioritise check-ins!!! They gave us clean towels and some water, we were disappointed at this but didn’t let it spoil our trip away. On check-out I mentioned it but only received another apology. I would have expected more to be honest.

7.0 / 10.0

As always, cocktails and bar staff were excellent and the room was clean and comfortable. Special mention to room service who helped us out when we couldn't open the mini bar coke with the bottle opener provided.

staff on front desk appeared stressed and mardy - time of year perhaps? They were not at all helpful regarding finding car park. We knew there was an entrance via the rear door from the car park as we have been to you previously, but we couldn't remember which floor. They told us the number but there are absolutely no signs in the car park and your floor does not have this number displayed! This surely needs to be better signed and you really should display the floor number clearly on your floor of the car park.

4.0 / 10.0

I have been visiting Chester for 18 years and always admired this hotel but after staying for my Wife’s birthday I would

Great location

Needs updating, very little effort for Xmas. Car park is an absolute nightmare and I would never return.

10.0 / 10.0

Fabulous want to book for next year

The staff were absolutely fabulous and couldn’t do wnough

Nothing perfect

9.0 / 10.0

Overall great weekend and would definately stay at the grosvener again.Its a lovely hotel with excellent staff.

Location was superb as its right in the heart of the shopping area of Chester.Lift was ideal as my wife has a sight issue and stairs are a problem.The room was an excellent size but we went for an executive suite room for this reason,bed was really comfortable and facilities in the room were excellent.

Only downside was getting our starter before any drinks appeared on the table but we accepted the restaurant was busy and didn’t make a fuss and didn’t impact our stay at all.Hotel is adjacent to the east gate shopping centre and there is an entrance to the hotel rear which is located half way between floors one and two of the car park,very confusing and not very well highlighted,even in the shopping centre a wee sign for hotel would be welcome as we walked out shopping centre and all the way round to hotel front,easier when you know how next time.

10.0 / 10.0

Perfect Christmas market brake

Location is fantastic and it's so welcoming and clean

Nothing

9.0 / 10.0

Fabulous !!

Location, food and staff attention was excellent

The shower in our room could have been much better

10.0 / 10.0

5 star service

The staff are beyond helpful! The hotel is beautiful and rooms are incredible and so comfortable! You have everything you need and more! We ate at the restaurant and the food was perfect and service even better! Never had a warmer welcome in a hotel and the staff will do whatever possible to make your stay one to remember! Can’t thank the staff enough for their hospitality!!!! What a memorable stay!

8.0 / 10.0

Luxury, glamour and old fashioned pampering.

in any other hotel the room would be amazing however having stayed here before and booking direct last time I do feel this time our room was of a lower standard (slightly) The concierge was attentive and the gentleman who brought the bags to our room was charming. The breakfast was better than previously. Despite being in the centre of a very busy Chester it was very quiet and easy to get to sleep. The bathroom mirror and lighting is very flattering. Booking a while in advance gets you very good value for money indeed

the bathroom was tired, the bath needed replacing as it was marked and there was a little mould above the shower. The bedroom wasn't as big as I thought it would have been but we didn't book the highest spec where we had when we stayed stayed before. We waited a while to be seated for breakfast when they weren't that busy. We tried to open the window and it slammed open and we struggled to shut it. It would be well worth paying for concierge parking as the car park is a public one that is busy

8.0 / 10.0

Wonderful when it went smoothly but sadly tainted by the error.

the rooms were large, we booked a suite adjacent to my daughter who also had a suite. We were there for her wedding.

We made a request for my daughters suite to be 'turned around' fully for her second night as it was her wedding night and her husband would be joining her, unfortunately this did not happen and they arrived following their reception to find dishes and food left on their table, used towels in the bathroom and the bed had not been changed with fresh linen. I did not find this out until the following day and I was very upset. The deputy Manager spoke with me and I explained how upset I was on behalf of my daughter and son- in -law as I had paid for their stay as part of their wedding present. The Manager then authorised a complimentary night's stay for their anniversary. On reflection I feel the one night stay in compensation was not adequate. However, we were dealt with courteously.

2.0 / 10.0

Very disapppointing, won't be staying again

Extensive mould in the bathroom. I spoke to reception about when I would be leaving; they told me someone would contact me, but I have heard nothing. This used to be Chester's best hotel. Not any longer. Poor customer service and cleanliness issues - very sad

10.0 / 10.0

Great stay in a lovely city ,best hotel we have stayed in for a long time.10/10

Absolutely a great hotel ,we were made welcome as soon as we arrived and greeted by the Concierge who sorted our cases and car out ,( one of the old school. Even remarried our name every time he saw us and said hello) . Check-in in was smooth and staff really polite . We had booked afternoon tea which was excellent and more than enough . Our room was really large and comfortable and the separate door from bedroom to outside door is a winner as nothing is heard from anyone going past at night.

Our stay was too short 🤣 we had a little hiccup as we had a smell from the shower but I wondered if it was from the refurb they had done and maybe plaster drying out,we reported it and were offered a move or some air fresheners but we were ready for bed so said it would be ok for air fresheners which arrived in 2 minutes.

10.0 / 10.0

Lovely short stay in a historic hotel , traditional and beautifully appointed. All Staff amazing

Historic Hotel in my hometown, bucket list to stay there once!

Nothing

7.0 / 10.0

Location is it's main attraction

It didn't quite meet the 5 star status expected. The bathroom looked tired and in need of redecoration and repair in some cases. The bedroom was not as comfortable as expected. The chairs were heavy and not particularly comfortable. Breakfast was OK, but would have benefited from a buffet style offer.

See above

9.0 / 10.0

Lovely, comfortable and would return

Great location. Staff were very friendly. Comfortable rooms

For the price you pay, it’s a bit cheeky to then ask to pay extra for cooked breakfast.

9.0 / 10.0

The perfect way to celebrate…..

I have tried twice to get an appointment on both my stays at the hotel & wasn’t able to which was disappointing. The hotel is beautiful, all the staff are so welcoming & helpful.

There wasn’t anything we didn’t like.

9.0 / 10.0

Good

Location excellent,

FAQs

Is parking included with this hotel?

Parking is not specified as an available amenity at The Chester Grosvenor. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

Is The Chester Grosvenor pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at The Chester Grosvenor?

We found 21 amenities for this rental. This includes business facilities, concierge services, free wifi/internet, free parking, and air conditioning.

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6.2 / 10.0

Average(1,347 Ratings)

Brook Mollington Banastre Hotel & Spa

Hotel

in Chester

3star

2 guests · 1 bedroom · 1 bath

Free WiFi/internet · Pool · Spa

Looking for a Hotel in Chester, this Hotel for $432 per night for your business stay, family stay, couples stay, getaway vacation, on your next trip.

The Chester Grosvenor

Hotel in Chester

Reasons to book

About this hotel

Amenities at The Chester Grosvenor

Map of Chester

Nearby attractions

Available Rooms

Hotel in Chester

Reasons to book

Map of Chester

Nearby attractions

Available Rooms

About this hotel

Amenities

Ratings and reviews

FAQs

Is parking included with this hotel?

Is there a pool at this hotel?

Is The Chester Grosvenor pet friendly?

What amenities are available at The Chester Grosvenor?

Explore similar stays in Chester

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