Residence Verdeborgo

Posto bellissimo e proprietaria gentilissima

The staff and cleanliness of the hotel.

It was so chill and the restaurant serving it was great. We loved it so much there.

We stayed here almost a week so really got to know the place. Goods and bads....see below! The breakfast was okay. The hotel restaurant is open until 22:00 almost every day and the food is pretty good. There was housekeeping every day, sheets and towels replaced liberally. Elevator to all floors. A pretty garden outside. Parking space could be a bit limited and quirky to fit your car, but it was fine in the end with no damage from other cars. they lock the gates around midnight which is a plus. Shower was ok but seems like they installed a water saving thing so the amount of water was too small.

This hotel is NOT pet friendly. Sure, they selected "pets allowed", but only AFTER you book AND PAY, do you get a message saying there is a weight limit of 10 kg for dogs. And so, after they already have your money because you have to pay in advance, the hotel staff treat you like you've done something wrong EVEN THOUGH you add that you're bringing your dog in the special requests box. It's almost like the staff doesn't talk to one another and they expect you to explain yourself at every encounter. Not only that, but a member of staff jumped dramatically every time they saw our dog. Our dog was not doing anything, just WALKING. It's really childish behaviour. The breakfast ends at 10:00 and we were always sitting there after that, because we don't mind that they remove the buffet while we're still there. Instead, we got snarky comments about the time. The breakfast juice options were fake, cheap juice with a lot of stuff added. One day, we got a call after breakfast to say we should leave so the room could be cleaned, at around 11:30! We didn't even know there was a time limit to leave your room so it can be cleaned, but maybe just don't clean the rooms of the guests who are still in their rooms and miss housekeeping time INSTEAD OF BOTHERING THEM? Staying at this hotel is like staying at your mom's place, and your mom is an overbearing, micromanaging, controlling person. We felt managed, spied upon and bothered every day. They are trying to give you a 5-star experience (even though they are 3-starred?), but doing so requires a level of control that fails guests. Last but not least: they lock the hotel door during the night (after midnight). I get there might be security issues, but we had the dog and had to take her outside to pee late, and one day the door was locked so we couldn't get out and the night porter was not there. We had to wait for them, but what happens in case of fire?