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The Waterloo Hotel & Bistro

Facade/entrance

Lounge or bar

Bedroom

Bed, Bedroom

Restaurant/places to eat

7.5Good

(269 Ratings)

"Very unique building and big bonus pub on ground floor.Room clean and tidy,staff very friendly.Highly recommend for money you pay 10/10"

Verified guest

Don't miss out! Price and availability may change

7.5 / 10.0

Good(269 Ratings)

Hotel in Newport

3-Star Hotel

Reasons to book

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsInternet / Wifi, Parking, TV and more

About this hotel

Ideally located for exploring South Wales, with easy access to the M4 and only 20 minutes from Cardiff, this Victorian residence is set in the heart of Newport’s regeneration area. This property is a family-run business.

Amenities at The Waterloo Hotel & Bistro

Internet / Wifi

Smoking allowed

Parking

TV

Wheelchair accessible

Family friendly

Free parking

Map of Newport

city location on map

Nearby attractions

Principality Stadium

National Museum Cardiff

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

$$$$

7.5Good

(269 Ratings)

"Very unique building and big bonus pub on ground floor.Room clean and tidy,staff very friendly.Highly recommend for money you pay 10/10"

Verified guest

Don't miss out! Price and availability may change

$$$$

7.5 / 10.0

Good(269 Ratings)

Hotel in Newport

3-Star Hotel

Reasons to book

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsInternet / Wifi, Parking, TV and more

Map of Newport

city location on map

Nearby attractions

Principality Stadium

National Museum Cardiff

Available Rooms

About this hotel

Ideally located for exploring South Wales, with easy access to the M4 and only 20 minutes from Cardiff, this Victorian residence is set in the heart of Newport’s regeneration area. This property is a family-run business.

Amenities

Internet / Wifi

Smoking allowed

Parking

TV

Wheelchair accessible

Family friendly

Free parking

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

Ratings and reviews

7.5 / 10.0

Good(269 Ratings)

100% verified reviews

10.0 / 10.0

“I really enjoyed my stay. The place felt welcoming and cozy, and I appreciated how thoughtful and friendly everyone wa

Very unique building and big bonus pub on ground floor.Room clean and tidy,staff very friendly.Highly recommend for money you pay 10/10

6.0 / 10.0

Weekend Rugby Trip

Friendly helpful polite staff. ☺️ Helped with taxi numbers. Kitchen is being refurbished so they told us about local takeaways/restaurants and that we could have delivered to hotel and they would also provide plates & cutlery. We took up offer on one night.

Location around hotel looks a bit rundown but hotel itself is ok. Unfortunately kitchen was closed due to refurbishment which meant we had to eat elsewhere first night & breakfasts.

8.0 / 10.0

perfect for an overnight stay and close to the M4

It was quiet, the building was attractive inside, the room was very comfortable and the bathroom was extra large

too many tv's in the bar area all clashing with different noises

8.0 / 10.0

Cheap, cheerful and VFM

GM was very helpful and insightful. Really liked the place with a bar. Although they don't do food yet, tge GM was very helpful in recommending places on Just Eat

9.0 / 10.0

Waterloo wonderful

Raj on reception was a really lovely and helpful guy.

Location wasn't pretty as its a port but it was safe.

3.0 / 10.0

If you need at a Hotel in a seedy part of Newport with no facilities - the Waterloo is perfect.

Very little.

This is a enormous Edwardian Pile in a fairly run down and out of the way part of Newport near the now defunct dock area. Someone has made an attempt to turn it into an Hotel and Bistro and has obviously run out of money and customers. What's left is a Mausoleum of a place with a number of old fashioned, reasonably clean Bedrooms, a huge unwelcoming bar area, apparently only one employee, no lifts working and no Kitchen - so forget Breakfast, Lunch or Dinner. There's nowhere else within striking distance to get a Meal.

8.0 / 10.0

Amazing Décor and Lovely People

The owner and his team are all lovely and worked hard to make sure we were looked after. The kitchen was still being refurbished so the hotel organised a local take away us (excellent food) and provided plates and cutlery. There original features (stained glass, amazing bar) are fabulous and we had a huge room looking out onto the Transporter Bridge

The location was perfect for our needs although the surrounding area is run down. There is evidence of work happening to renew though. I would have been useful to have directions to the car park but we found it round the back, the entrance is narrow but doable.

4.0 / 10.0

Run down hotel in a dodgy area

The staff were very pleasant

The car park is very narrow The hotel is extremely dated, the bathroom and bedroom weren't cleaned that well, also no hand towels. The area around the hotel wasn't very pleasant, and it felt quite unsafe as a female.

6.0 / 10.0

We felt this place has great potential but a “Bistro” with no food was a shame especially as the area has no open places

Bar is great, room was very big.

No food available at all and nothing nearby to get food. Tiny details need to be addressed and it would be fine, like having only one teaspoon in the room which wouldn’t have mattered apart from having to share to eat and the mattress was too hard for our taste. I do feel it is early days though and it will be better as time goes by because we certainly felt the owner and staff wanted it to be good.

8.0 / 10.0

It was an enjoyable stay in the hotel.

It was clean and quiet. There is parking at the back of the hotel as well as parking on streets.

There weren’t any USB ports to charge our phones

8.0 / 10.0

Should be an excellent option once renovated

Rooms are very good

It’s being renovated, no food available and the lift doesn’t work

1.0 / 10.0

Don’t book it till it’s running properly

Free parking

Hotel shouldn’t really be opened we booked and paid and just before we got there they sent us a message to say lift was out of order we were on the fifth floor which was 5 lots of stairs there was a bar open but no food no breakfast no facilities at all I don’t think it should be advertised on booking .com we use this a lot and dosent meet the standards we are used too

1.0 / 10.0

Terrible

Location

Had no house cleaning no fresh towels or bed made or coffee and milk refreshed no hairdryer in room

7.0 / 10.0

Clean, comfortable, basic accommodation at a good price

Quite a grand old building, reasonably well looked after. Huge room with en-suite bathroom containing a bath long enough for me to stretch out in, and plenty of hot water. Comfortable bed and very clean. Staff were all very friendly and accommodating- let me take my bicycle up to my room (thanks). Handily situated for the Geraint Thomas Velodrome and the hotel is easy to find on satnav. Secure parking round the back (if you can make it through the narrow archway). Fluffy white towels and a trouser press (if you like that sort of thing). Right next to the Newport Transporter Bridge - an amazing structure - unfortunately not working at the moment pending refurb.

Don't think there was an option for breakfast or dinner at the hotel but this didn't really bother me. They provided a list of nearby restaurants, the nearest of which was about 15 minutes walk along the main road. Nicer Italian restaurants required a longer walk up the hill past the hospital. The area where the hotel is situated is unfortunately rather run down. There is a small convenience store across the road but very little else. Hotel is close to a busy road so there was quite a lot of road noise (earplugs were provided). I was on the top floor so no noise from the bar.

10.0 / 10.0

My stay was amazing

The staff were excellent. As soon as we arrived, we were greeted and taken to reception, where check-in was quick and we were given our key card before being shown to our room. The room was outstanding, with thoughtful touches such as ear buds in the bathroom for showering and complimentary biscuits on the counter. The bar was also fantastic, offering a great selection of drinks. I had lost my key card and the staff was very helpful in providing me a new key card within minutes.

7.0 / 10.0

Fabulous staff, building needs a little love.

Staff were absolutely amazing. Friendly, chatty and welcoming. Beautiful building, with amazing original features, feels like you're going back in time. Absolute must for people who appreciate old architecture and features. . Great location.

Needs a refurbishment to get it up to date, but for the price it was fine. Lift was out of order and there was alot of stairs....but I'm weak and lazy 🤣

9.0 / 10.0

Good rate

Very positive, personel at the reception is very kind and explain everything.Room is clean we spent here one night our 1 marriage anniversary we can give them strong 4stsrs.

Only one problem is to close to main road and room needs usb charger sockets

10.0 / 10.0

Perfect🥰

everything was 😍

5.0 / 10.0

Good stay. Hard to get into the car park.

The sink in bathroom had non been cleaned on the outside but looked very clean on the inside

8.0 / 10.0

Perfect for a night on the go

Staff was very friendly and helpful. Design is kind of old fashion. Great restaurant room and common aeras. Globally a nice place.

Location is not the best but makes it easy to find and access from outside the city.

10.0 / 10.0

Rajan made the place feel like home and comfortable.

Rajan was super friendly, very helpful, and talkative which made my stay a lot more enjoyable. Overall he was just amazing! The beds were decently comfortable and the experience added to the great weekend I had.

I enjoyed my whole stay there nothing was really to my dissatisfaction.

7.0 / 10.0

It was finefor a budget night in Newport. Advise taking a taxis to find the hotel in the first place

Working on a budget so happy with the room and a good nights sleep. My walk to St. Woolas Cathedral was fine in dry weather,

It will be helpful when the kitchen is refurbished. No alternative places to eat nearby. Not sure if there are buses into the town centre.

8.0 / 10.0

Lovely building with many original features,brilliant hosts,very nice breakfast

The staff were exceptional,nothing was too much trouble

Road noise

9.0 / 10.0

Nice hotel wrong location

Old style, friendly staff

Location

7.0 / 10.0

Old and quirky hotel, very comfy bed but needs improvements.

Friendly staff who seemed to be running the entire place himself! Good location for our concert. Bed big and very comfortable and unexpectedly large bathroom with a bath! The hotel is old and quirky.

The area is pretty rough and littered. A lot of noise from the road in the morning (although earplugs provided it can still be heard). Stella in the bar area was flat. Windowframe rotten and broken and glass hanging out (outside the added inside windows) and when it eventually falls I wouldn’t want to be below it! Duvet heavily stained but instead of replacing an extra duvet cover has been stitched to it and then covered with another clean hotel duvet cover.

10.0 / 10.0

Loved my stay.

Was a very nice room and the guy who checked us in was very nice and helpful, really enjoyed my stay the bed was clean and comfy, the bathroom was nice, nothing bad.

Only thing is that it was quite hard to find the carpark and very narrow entrance and nearly scratched the car on the way in

3.0 / 10.0

Unpleasant but not due to the staff. This hotel is dying on its feet

It was clean in the room and the bed was comfortable

The location, no food facilities, no lightshade in the room, no bath mat. The area was very run down and felt dangerous . The photos on your website are very misleading. There is no bistro!

10.0 / 10.0

I felt well rested when I left & staff was very welcoming.

Staff was friendly, room was clean & comfortable.

5.0 / 10.0

Mixed

Near an event we were attending. Inexpensive. Staff helpful.

Rough area. Property was generally run down and in poor repair. No food despite bistro in the name. Room very hot. No air conditioning. Noisy next to a main road...they give you ear plugs!

4.0 / 10.0

Although wasn’t really suitable the staff were friendly and helpful to

The rooms were clean and the beds were comfy but wasn’t suitable for older guests more suitable for workmen who were out all day

The place is being done up and no food available but in a very poor area near docks front entrance very dirty and needs re painting

9.0 / 10.0

Recommended

The people working in the hotel were extremely helpful and friendly. Tasty Full English Breakfast.

-

8.0 / 10.0

Golf trip

Nice place, staff lovely super chatty and great value. Breakfast was ok for what you pay for it.

Little run down around the edges and the surrounding area also a little grey and lots of street noise from prats beeping horns and blasting out music. Not the hotels fault but does impact the stay.

9.0 / 10.0

Excellent gem of a place asside an industrial setting.

It's an old builing clearly showing the effects of time, but also clear signs of maintenance. The facilites are basic, no possibility of anything modern like air con so a little uncomfortable in the heat wave when we visited. But, this was the best hotel mattress I have ever slept on! The room was impecably clean and really really big. The bar area was completely faced in period cermaic tiles, just like something out of a TV drama. Aged, but classy! An excellent full breakfast with a generous pot of tea.

If I have to find a negative it would be the size of the towels. Not a full bath sheet and on a hot swaety day you might want to make use of the shower on more than one occasion and one medium towel each and a hand towel only. But we survived this 1st world issue!

10.0 / 10.0

Very friendly and welcoming staff

Secure parking. Clean and bright rooms.

8.0 / 10.0

Very comfortable and great value

Very comfortable bed Great price Friendly staff

Being a hotel it would have been good to get in earlier for a drink, however the 3pm check in was the opening time

10.0 / 10.0

Great stay again at the Waterloo Hotel

Very nice rooms staff where great

Nothing

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