The Waterloo Hotel & Bistro

7.5Good

(282 Ratings)

"Very nice people very helpfu.l Very good cleaners all staff very polite and considerate Very nice bar"

Verified guest

Don't miss out! Price and availability may change

7.5 / 10.0

Good(282 Ratings)

Hotel in Newport

3-Star Hotel

Reasons to book

High-end valueWell priced for this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsFree WiFi/internet, Bar, Smoking allowed and more

About this hotel

Ideally located for exploring South Wales, with easy access to the M4 and only 20 minutes from Cardiff, this Victorian residence is set in the heart of Newport’s regeneration area. This property is a family-run business.

Amenities at The Waterloo Hotel & Bistro

Business facilities

Shuttle available

Free shuttle available

Golf course (within 2 mi)

Free WiFi/internet

Free Parking

Non-smoking

Heating

Wheelchair accessible

Bar

WiFi/Internet

Family friendly

Smoking allowed

Accessible by lift

Map of Newport

Nearby attractions

National Museum Cardiff

10 mi

Available Rooms

$$$$

7.5Good

(282 Ratings)

"Very nice people very helpfu.l Very good cleaners all staff very polite and considerate Very nice bar"

Verified guest

Don't miss out! Price and availability may change

$$$$

7.5 / 10.0

Good(282 Ratings)

Hotel in Newport

3-Star Hotel

Reasons to book

High-end valueWell priced for this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsFree WiFi/internet, Bar, Smoking allowed and more

Map of Newport

Nearby attractions

National Museum Cardiff

10 mi

Available Rooms

About this hotel

Amenities

Business facilities

Shuttle available

Free shuttle available

Golf course (within 2 mi)

Free WiFi/internet

Free Parking

Non-smoking

Heating

Wheelchair accessible

Bar

WiFi/Internet

Family friendly

Smoking allowed

Accessible by lift

Ratings and reviews

7.5 / 10.0

Good(282 Ratings)

100% verified reviews

8.0 / 10.0

A warm welcome and a great nights sleep.

Fantastically friendly staff who gave us a warm welcome. Comfortable beds and a good breakfast.

N/a

8.0 / 10.0

Lovely place to stay

Room was clean and comfortable, shower was hot. Owner was brilliant nothing was a problem. Would definitely stay again if back in Newport

N/a

1.0 / 10.0

I met my hotel Waterloo. Avoid at all costs!

Not much! The staff were polite.

The room was dirty. The bed looked like somebody was sleeping in it! One heater and the heated towel rail did not work. Despite being advertised as a bistro, no food was available except for breakfast. We were frightened to eat breakfast, so I cannot rate this. Switches were dirty and did not work. The elevator appeared to have not worked for years! The toilet would not flush. The bar was headache inducing loud. There was a DJ type of set-up and the music was so loud as to be uncomfortable. Plus, the TVs in the bar were bellowing over that! In the guest only section the staff/relatives were using the facilities.

2.0 / 10.0

No cost this money

No hot woter at all

Not Clen

10.0 / 10.0

Abba

Very nice people very helpfu.l Very good cleaners all staff very polite and considerate Very nice bar

Some played music very loud after midnight

7.0 / 10.0

Lovely staff, spacious room, pity I didn’t get breakfast.

Unfortunately the kitchen was out of order so we didn’t get breakfast.

We were high up & it was January so it was a little cold (windows were draughty).

10.0 / 10.0

All around great

The rooms are big clean and comfortable, the staff are very friendly and helpful and for us the location is perfect

10.0 / 10.0

Had a great night

Great staff and great place! Spent the evening in the bar area and was shocked how cheap the drinks were. Beds comfy and room was spotless! Will be returning! Thank you!

8.0 / 10.0

2 night stay.

Large comfortable room. Friendly greeting on arrival. On-site parking.

The room faced out onto the main road, so there was some traffic noise, but still slept very well.

10.0 / 10.0

Lovely place, would come again

Spacious and clean

8.0 / 10.0

Great for one or 2 nights to put your head down

Room was large, bathroom was lovely. Great powerful shower!

Could do with some modernisation. Disappointed the kitchen was closed for refurbishment so no breakfast.

6.0 / 10.0

Trip down memory lane

Born & bred very close to the hotel, the location was ideal, although Pill has changed somewhat over the preceding 35 years! 😁 Large room and comfortable bed.

Parking access slightly hazardous due to narrow entry.

10.0 / 10.0

Comfortable and pleasant

Lovely size and clean

7.0 / 10.0

Friendly owners

The family that owns the property are super friendly and helpful

Room was cold and noisy.

10.0 / 10.0

“I really enjoyed my stay. The place felt welcoming and cozy, and I appreciated how thoughtful and friendly everyone wa

Very unique building and big bonus pub on ground floor.Room clean and tidy,staff very friendly.Highly recommend for money you pay 10/10

6.0 / 10.0

Weekend Rugby Trip

Friendly helpful polite staff. ☺️ Helped with taxi numbers. Kitchen is being refurbished so they told us about local takeaways/restaurants and that we could have delivered to hotel and they would also provide plates & cutlery. We took up offer on one night.

Location around hotel looks a bit rundown but hotel itself is ok. Unfortunately kitchen was closed due to refurbishment which meant we had to eat elsewhere first night & breakfasts.

8.0 / 10.0

perfect for an overnight stay and close to the M4

It was quiet, the building was attractive inside, the room was very comfortable and the bathroom was extra large

too many tv's in the bar area all clashing with different noises

8.0 / 10.0

Cheap, cheerful and VFM

GM was very helpful and insightful. Really liked the place with a bar. Although they don't do food yet, tge GM was very helpful in recommending places on Just Eat

9.0 / 10.0

Waterloo wonderful

Raj on reception was a really lovely and helpful guy.

Location wasn't pretty as its a port but it was safe.

3.0 / 10.0

If you need at a Hotel in a seedy part of Newport with no facilities - the Waterloo is perfect.

Very little.

This is a enormous Edwardian Pile in a fairly run down and out of the way part of Newport near the now defunct dock area. Someone has made an attempt to turn it into an Hotel and Bistro and has obviously run out of money and customers. What's left is a Mausoleum of a place with a number of old fashioned, reasonably clean Bedrooms, a huge unwelcoming bar area, apparently only one employee, no lifts working and no Kitchen - so forget Breakfast, Lunch or Dinner. There's nowhere else within striking distance to get a Meal.

8.0 / 10.0

Amazing Décor and Lovely People

The owner and his team are all lovely and worked hard to make sure we were looked after. The kitchen was still being refurbished so the hotel organised a local take away us (excellent food) and provided plates and cutlery. There original features (stained glass, amazing bar) are fabulous and we had a huge room looking out onto the Transporter Bridge

The location was perfect for our needs although the surrounding area is run down. There is evidence of work happening to renew though. I would have been useful to have directions to the car park but we found it round the back, the entrance is narrow but doable.

4.0 / 10.0

Run down hotel in a dodgy area

The staff were very pleasant

The car park is very narrow The hotel is extremely dated, the bathroom and bedroom weren't cleaned that well, also no hand towels. The area around the hotel wasn't very pleasant, and it felt quite unsafe as a female.

6.0 / 10.0

We felt this place has great potential but a “Bistro” with no food was a shame especially as the area has no open places

Bar is great, room was very big.

No food available at all and nothing nearby to get food. Tiny details need to be addressed and it would be fine, like having only one teaspoon in the room which wouldn’t have mattered apart from having to share to eat and the mattress was too hard for our taste. I do feel it is early days though and it will be better as time goes by because we certainly felt the owner and staff wanted it to be good.

8.0 / 10.0

It was an enjoyable stay in the hotel.

It was clean and quiet. There is parking at the back of the hotel as well as parking on streets.

There weren’t any USB ports to charge our phones

8.0 / 10.0

Should be an excellent option once renovated

Rooms are very good

It’s being renovated, no food available and the lift doesn’t work

1.0 / 10.0

Don’t book it till it’s running properly

Free parking

Hotel shouldn’t really be opened we booked and paid and just before we got there they sent us a message to say lift was out of order we were on the fifth floor which was 5 lots of stairs there was a bar open but no food no breakfast no facilities at all I don’t think it should be advertised on booking .com we use this a lot and dosent meet the standards we are used too

1.0 / 10.0

Terrible

Location

Had no house cleaning no fresh towels or bed made or coffee and milk refreshed no hairdryer in room

7.0 / 10.0

Clean, comfortable, basic accommodation at a good price

Quite a grand old building, reasonably well looked after. Huge room with en-suite bathroom containing a bath long enough for me to stretch out in, and plenty of hot water. Comfortable bed and very clean. Staff were all very friendly and accommodating- let me take my bicycle up to my room (thanks). Handily situated for the Geraint Thomas Velodrome and the hotel is easy to find on satnav. Secure parking round the back (if you can make it through the narrow archway). Fluffy white towels and a trouser press (if you like that sort of thing). Right next to the Newport Transporter Bridge - an amazing structure - unfortunately not working at the moment pending refurb.

Don't think there was an option for breakfast or dinner at the hotel but this didn't really bother me. They provided a list of nearby restaurants, the nearest of which was about 15 minutes walk along the main road. Nicer Italian restaurants required a longer walk up the hill past the hospital. The area where the hotel is situated is unfortunately rather run down. There is a small convenience store across the road but very little else. Hotel is close to a busy road so there was quite a lot of road noise (earplugs were provided). I was on the top floor so no noise from the bar.

10.0 / 10.0

My stay was amazing

The staff were excellent. As soon as we arrived, we were greeted and taken to reception, where check-in was quick and we were given our key card before being shown to our room. The room was outstanding, with thoughtful touches such as ear buds in the bathroom for showering and complimentary biscuits on the counter. The bar was also fantastic, offering a great selection of drinks. I had lost my key card and the staff was very helpful in providing me a new key card within minutes.

9.0 / 10.0

Good rate

Very positive, personel at the reception is very kind and explain everything.Room is clean we spent here one night our 1 marriage anniversary we can give them strong 4stsrs.

Only one problem is to close to main road and room needs usb charger sockets

7.0 / 10.0

Fabulous staff, building needs a little love.

Staff were absolutely amazing. Friendly, chatty and welcoming. Beautiful building, with amazing original features, feels like you're going back in time. Absolute must for people who appreciate old architecture and features. . Great location.

Needs a refurbishment to get it up to date, but for the price it was fine. Lift was out of order and there was alot of stairs....but I'm weak and lazy 🤣

10.0 / 10.0

Perfect🥰

everything was 😍

5.0 / 10.0

Good stay. Hard to get into the car park.

The sink in bathroom had non been cleaned on the outside but looked very clean on the inside

8.0 / 10.0

Perfect for a night on the go

Staff was very friendly and helpful. Design is kind of old fashion. Great restaurant room and common aeras. Globally a nice place.

Location is not the best but makes it easy to find and access from outside the city.

10.0 / 10.0

Rajan made the place feel like home and comfortable.

Rajan was super friendly, very helpful, and talkative which made my stay a lot more enjoyable. Overall he was just amazing! The beds were decently comfortable and the experience added to the great weekend I had.

I enjoyed my whole stay there nothing was really to my dissatisfaction.

8.0 / 10.0

Lovely building with many original features,brilliant hosts,very nice breakfast

The staff were exceptional,nothing was too much trouble

Road noise

FAQs

Is parking included with this hotel?

Parking is not specified as an available amenity at The Waterloo Hotel & Bistro. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

Is The Waterloo Hotel & Bistro pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at The Waterloo Hotel & Bistro?

We found 14 amenities for this rental. This includes business facilities, shuttle available, free shuttle available, golf course (within 2 mi), and free wifi/internet.

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