The Level at Meliá White House

Breakfast was lovely and fresh, staff were fabulous and always smiling and happy.

Nothing

Lovely location . Very clean / Stayed at the level which gave us access to the lounge which was superb.

When we checked in the receptionist was pleasant but just handed us the keys and no direction on where our room was I had to ask and no additional info on facilities we had to find out ourselves. Reception i feel is an important part of your stay,first impressions so a bit disappointed at the start .

Beautiful

Great location for our event.

Room was pokey, very noisy (zero sound-proofing) with an impossible to temperature regulate shower that leaked all over the floor (obviously a historical problem as part of the door frame had rotted so badly it had been replaced). Shockingly bad lighting in the tiny shower room, no magnifying mirror. Service was mixed. Main reception was lovely with a charming Australian man but we were actually, because we’d booked an expensive room, led to the ‘five star experience’ at ‘The Level’ reception where the woman who checked us in was very surly. It really doesn’t matter if there is free cheap Cava on offer if the receptionist treats you like a pain, having a chat with other staff members before turning her attention to us. Five star experience? Definitely not.