The Level at Meliá White House

Everything was exceptional - food, staff, interior, cleanliness, great stay as always and thanks to Zubair for a warm welcome

The staff were lovely . The room was great So many things were complimentary. Location was brilliant for Regents Park theatre .

The way of summoning lifts took some getting used to.

Good option . I usually stay here when in London .

Shower water leaked into bedroom in my first room .

Great location for our event.

Room was pokey, very noisy (zero sound-proofing) with an impossible to temperature regulate shower that leaked all over the floor (obviously a historical problem as part of the door frame had rotted so badly it had been replaced). Shockingly bad lighting in the tiny shower room, no magnifying mirror. Service was mixed. Main reception was lovely with a charming Australian man but we were actually, because we’d booked an expensive room, led to the ‘five star experience’ at ‘The Level’ reception where the woman who checked us in was very surly. It really doesn’t matter if there is free cheap Cava on offer if the receptionist treats you like a pain, having a chat with other staff members before turning her attention to us. Five star experience? Definitely not.