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Rugard Thermal Strandhotel

Top rated by guests

Property building

Photo of the whole room

Restaurant/places to eat, Breakfast

Spa and wellness centre/facilities

Buffet breakfast

8.0Excellent

(4,190 Ratings)

"nice"

Verified guest

Don't miss out! Price and availability may change

8.0 / 10.0

Excellent(4,190 Ratings)

Hotel in Binz

4-Star Hotel

Reasons to book

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsPool, Internet / Wifi, Beachfront or waterfront and more

About this hotel

Facing the beachfront, Rugard Thermal Strandhotel offers 4-star accommodations in Binz and features a terrace, restaurant and bar.

Amenities at Rugard Thermal Strandhotel

Pool

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony or Patio

Hot tub or spa

TV

Wheelchair accessible

Beachfront or waterfront

Gym or Fitness Center

Family friendly

Map of Binz

city location on map

Nearby attractions

OZEANEUM Stralsund GmbH

Seebrücke Koserow

German Oceanographic Museum

Seebrücke Zinnowitz

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

$$$$

Top rated by guests

8.0Excellent

(4,190 Ratings)

"nice"

Verified guest

Don't miss out! Price and availability may change

$$$$

8.0 / 10.0

Excellent(4,190 Ratings)

Hotel in Binz

4-Star Hotel

Reasons to book

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsPool, Internet / Wifi, Beachfront or waterfront and more

Map of Binz

city location on map

Nearby attractions

OZEANEUM Stralsund GmbH

Seebrücke Koserow

German Oceanographic Museum

Seebrücke Zinnowitz

Available Rooms

About this hotel

Facing the beachfront, Rugard Thermal Strandhotel offers 4-star accommodations in Binz and features a terrace, restaurant and bar.

Amenities

Pool

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony or Patio

Hot tub or spa

TV

Wheelchair accessible

Beachfront or waterfront

Gym or Fitness Center

Family friendly

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

Ratings and reviews

8.0 / 10.0

Excellent(4,190 Ratings)

100% verified reviews

1.0 / 10.0

🛑 Warning, stay away. Fraudulent scheme. Old hotel. No water in the bathroom. Cancelled vacation. No replacement room. €

Nothing.

🛑 Warning, stay away. Fraudulent scheme. Our experience at Rugard Thermalstrandhotel was marked by serious deficiencies and unacceptable service. Upon arrival, we waited over 25 minutes, only to be told that the room we had booked with a balcony was unavailable. Instead, we were given a downgraded replacement room with a direct view of a wall and no balcony – a room listed at a lower price on Booking.com. Most concerning was the condition of the bathroom: no running water, broken lighting, and a dangerous incident where I suffered a burn on my leg due to suddenly scalding hot water, followed by a complete water outage. Despite repeated complaints, the issue was ignored. Only after further insistence was the problem acknowledged – prior to that, staff dismissed my concerns and questioned my credibility. A double room change within four nights would have been necessary, but no alternative rooms were available. We had no choice but to cut our holiday short and move to another hotel. Although a refund was promised to us in writing during our stay, it has still not been issued. Multiple attempts to contact the hotel via phone, email, and even through Booking.com have gone unanswered. In our final message dated September 2nd, we gave the hotel one last opportunity to honor their written commitment – again, no response. Communication was completely shut down. We have now sought legal assistance to resolve this stressful situation. The hotel’s conduct was disrespectful, unprofessional, and entirely unacceptable. Our advice: Avoid this hotel!

7.0 / 10.0

Beautiful location, staff not customer friendly. Hardly and English spoken.

Good varied breakfast, plenty of choice between salty and sweet foods...from scrambled eggs with bacon and sausage to yogurt, granola, croissants, bread, salad, cheese, ham, fruit etc. Beautiful suite with big terrace overlooking the beach, falling asleep to the sound of the waves...priceless! Great location in the heart of Binz, steps away from the beautiful beach, many restaurants and streets full of shops. Loved the swimming pools and the spa area too, a great way to relax!

The bathroom only had a bathtub, no shower or possibility to hang a showerhead. Also, because there was a space between the bathtub and the wall, the water would end up on the floor and flooding the floor. We did our best to avoid this, but even then, it happened every day and we had to use several towels to keep the water from going everywhere. A few things were not explained well when we arrived, in particular about the meal shifts and the table reservation system. On our second day when we showed up at a different shift we were brutally told "there is no table for you", no effort was made to clarify, we found ourselves in front of blank faces, no smiles, very odd. Also a minority of the staff spoke English, almost no one in the restaurant, which is normally not a problem since we can get around with our basic German but whenever we were not understood the staff just walked away without saying anything. Eventually they came back but we found it a very strange way to behave. On our last day my husband orders a black coffee at dinner like he did every single evening but we are told that they had no black coffee...how is this possible? I ask twice and even 3 times but again, the waiter can't speak English and shows us his phone where's there's 10 different kinds of coffee but apparently no black coffee (?)...We were not able to understand why and just dropped the subject. Very awkward not being able to communicate properly. At check out my husband was asked if everything went well, when my husband said "so so", the receptionist didn't ask any further questions as to what was not ok...that's a bit strange if you ask me.

9.0 / 10.0

Luxurious retreat as gateaway to Baltic Sea

It was slightly luxury stay with wellness facilities and beachfront access. It was comfortable and well-equipped accommodation. Definitely recommended for gateways !

The bed quality of standards was not superb , we had to ask additional pillows.

8.0 / 10.0

A perfect place for a relaxing long weekend

Perfect location and super friendly and helpful staff

Nothing

6.0 / 10.0

Pleasant

Location and variety of food

Ambiente of wear and tear

7.0 / 10.0

interesting but not to be repeated

it was unusual. lots of gilding - throw back to a previous era and brilliant sea view.

old fashioned, slow lifts and much further from town than expected

6.0 / 10.0

Quite disappointed, won’t be going back to this hotel.

Closeness to the beach.

Parking was a nightmare and expensive. Pool was cold. Room on the ground floor had a basement feel and musty smell. Bugs in the bathrooms.

3.0 / 10.0

Poor

I liked the closeness to the beach

I didn't like that there was no AC, the refrigerator did not get cold enough. There was not black out curtains . The pillows were flat. Language barrier .

9.0 / 10.0

Superb

breakfast was excellent, very wide offer wonderful view, very close to the beach

there was no place to dry swimwear and towels in the room the cleanliness of the room needs to be improved

6.0 / 10.0

Pleasant

Very good central location. The staff at the reception and in the bar were very nice and helpful. The room was spacious and clean.

No aircondition and badly ventilated. The persons working at the breakfast was not very friendly. Also the restaurant was not very well managed, not at all good organized and in some places not very clean (cuttlery, Windows etc)

10.0 / 10.0

Exceptional

nice

good

7.0 / 10.0

Good

Lovely rooms, super clean and nice terrace with sea view in the room (shared with other rooms). Amazing breakfast with an incredible huge choice of food. Nice English speaking staff.

The hotel made us pay at the checkout despite I had the payment already on hold via booking.com because they said to have an issue with processing booking.com payments. The result was a double charging for the same stay both from booking and the hotel. Everything was solved (even if in more than a week) by contacting the booking.com customer service however I wouldn't expect such issues to happen with such high rated hotel. Everything else was quite good, just be aware that the SPA with the pool is more of a playground for family and kids rather than a relax area.

4.0 / 10.0

Obsolete hotel close to a beach

The location next to the beach was perfect. The indoor swimming pool was good relief after sleepless night.

1) The room with the sea view was quite ok, the room to the courtyard was unbearable during the heat wave since there is no air conditioning and brightly lightened hotel signage on the facade prevents you from keeping the windows fully openned. But it did not change at all when the light was switched off after midnight. 2) The breakfast room was very busy, the tables were not cleaned very fast and two simple request for glutten free bread or half lemon either took ages with repetitive requests or it was mission impossible (lemon). 3) The service in the hotel cafe was very slow - simple fried meal took 45 mins from order.

10.0 / 10.0

Exceptional

Excellent location, great staff

8.0 / 10.0

Very good

Wellness, Pool, Sauna

10.0 / 10.0

Exceptional

Everything was superb! Good location, nice pool and view.

None

8.0 / 10.0

super nice spontaneous little vacay

pool/ spa, food, friendly staff, price, kids were very welcomed

nothing

8.0 / 10.0

Great weekend place for relaxation.

The best thing about the place was foods! In addition, it was in front of the sea so, great location.

Overall communication was OK, but some staff were hard to communicate with.

9.0 / 10.0

Stay was extremely relaxing and had a great visit

Location was perfectly located, just parked the car and walked to everything. Location had a nice Breakfast Buffet with a lot to choose from.

Bed was a little hard and had feather pillows which we just don't like, better to bring your own.

10.0 / 10.0

Exceptional

Great breakfast terrace and comfortable rooms

8.0 / 10.0

Binz is a fantastic resort, with beautiful beaches and interesting local history. Our comfort was not as exceptional as

The location, swimming poll and spa, and fabulous array of buffet choices were excellent.

We stayed for a week and the sheets were not changed. Some of the meal choices were at times bland. The music in the restaurant did not seem necessary.

9.0 / 10.0

Superb

great wellness, breakfast on the terrace with a view, nice view from the balcony, helpful staff

6.0 / 10.0

Normal, but too expensive for this kind of hotel

The staff is very friendly, the breakfast is amazing, the hotel is located right at the sea

Shabby, old, weirdly decorated

8.0 / 10.0

Very good

The beach and breakfast are excellent.

Remote paid parking. No direct access to the beach through the back of the hotel only the front main entrance and around the building.

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