Hindustan By Backpackers Heaven - Traveller's Choice Award 2023-24-25-26 Best of Best Winning Hotel

The rooms were okay the lobby is nice and staff is very helpful

the location and the walls were dirty

Mr Manoj had very excellent customer care , They also have a customer help desk incase you want to inquire anything regarding their services , I booked a private AC with premium services and I was satisfied. Hindustan by backpackers Heaven is located at 2503 Nalwa street, China Mandi , New Dheli

Nothing

Staff was quite courteous .. Mr. Manoj helped me

Beds were comfortable.

1. While checking out, receptionist asked me to open the booking.com app for a 'code'. Since I didn't find the code (because there is no such thing), he asked me to let him help with it. It was clearly a trick to get my mobile. When I handed him my mobile with the app open, he himself gave the perfect rating (10 star) and pleaded me to write few good things about his property. When I said that I will give the review later, he asked to give the rating in front of him. He even tried to lure me into doing it in exchange of a discount on the taxi he was arranging for me. Now, you know the reason behind the good ratings for this property, which is just an average stay. 2. Because of the obscure location of the property, most of the drivers on ola/Uber cancel the ride the moment they know its location. Since I needed to check out early in the morning, I had to book it from the hotel itself. They used the opportunity to charge me about three times the price available on Ola (on which drives kept cancelling the ride because of hotel location). 3. It is perhaps only place in India where they still charge drinking water above it's MRP. They charged Rs. 30 for Rs. 20 bottle. 4. Bathroom exhaust was not working. It's lock from the inside too was faulty.