Socrates Hotel & Villas Malia Beach

La tranquillité du lieu et la bonté du personnel

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De accomodatie met name de villas met zeembad. Verder was het personeel erg lief.

Geen echte opmerkingen

Good

The pool

Staff where exceptionally friendly and helpfull especially Despina at the pool bar. Can definetly recomend the Avli restaurant in old town Malia 10 minute walk away for delicious food and great service but several of the other resturants we ate in the evening near by where also pretty good. Good bus service running every 30 to 20 minutes depending on the time of day to Heraklion which takes around 60 minutes and bus stop only 6-7 minutes walk from hotel. Pool bar; which also doubles as breakfast dining area, are nice and a pleasent area to sit for a evening drink or a snack. Pool is clean and large situated in a pleasent garden area and we never had a problem getting a sun bed although some of the wooden sunbeds are showing their age and could do with a good sanding and a fresh coat of varnish on them .Breakfast is simple but adequate with a selection cereals, cold meats and cheese, bread and croissants, selection of eggs and cooked meats and small selection of fresh fruit, which was usually mellon, as well a dried fruits and nuts and plenty of fresh Greek yogurt!

Very disappointed with hotel room it has seen better days and nothing like the pictures on the website. My biggest issue is how a 4 star hotel that we paid over £150 a night for B&B can not supply hot water to their guests . We arrived at 10.30pm after travelling most of the day and were looking forward to a shower to freshen-up but after running the tap for over 10 minutes realised there was no hot water so tried again in the morning but still no hot water. Asked at reception if there was an issue and was told it had been cloudy the day we arrived so the solar panels possibly had not heated sufficient water but she would speak to someone to turn the electric on which I assumed meant turning on the immersion heaters they have as a back up. Three days later we returned to the hotel at 9.30pm after spending a nice day in Heraklion and looking forward to a shower to freshen up and then going out for a night cap but no hot water again so ended up having a cold shower and so chessed off not in the mood to go any where! I checked again the following morning and let tap run 10 minutes and no hot water as had been the case every morning since our arrival. I went to reception again to conplain and I was assured there was hot water and I'd possibly not let tap run for long enough but on checking herself at a neaeby basin the receptionist acknowledged there was no hot water and would check again why as she thought the "electric" had been turned on. This issue along with those listed below sadly detracted from what should have been a lovely holiday and despite the wonderful staff will not be making a return visit or recommended the hotel to friends and family. The following is a list of additional items which are below par; 1. Difficult to get into room as had to fiddle with key in lock to make sure it alined in exact place in locking mechanism before it could be turned. 2.