Hotel Panorama

Wonderful breakfast buffet. Close to the train station.

Location and the new renovated room in 6th floor.

Well in the room the mini bar was empty, also there wasn’t any tissues. Also hotels doesn’t have basic bar in the reception lobby but just fridge with water and some other drinks behind the reception desk.

I rented a room for my daughter during a period of intense heat. I must highly commend the hotel staff for their immediate assistance in switching her to a room with air conditioning. However, I believe that a hotel of this standard should have air conditioning in every room.

No air conditioning in the standard room!

Location is absolutely perfect, right in front of the long-distance bus station. No need to find any taxi when you arrive at a random hour after crossing the nearby borders. Late night food available within walking distance. Overall good value, good breakfast (although they remove access to the food in the very minutes following 10:00 AM, so don't be late!), with 24 hour reception.

Critical: the hotel is doing heavy construction work to refurbish one floor at a time. They do have one unoccupied floor below the one being refurbished. The problem is: this is not enough. Sound travels inside concrete walls, especially percussion drilling (workers need to drill 7-50 mm holes in concrete, that's to be expected). The *problem* is that management did not _enforce_ strict quiet hours until at least 10 AM. In other words, I was woken up by repeated percussion drilling sounds at 8:35 AM, being on the 3rd floor with construction happening on the 5th floor. Upon calling reception to negotiate delaying percussion drilling operations to 10 AM, they said "no can do, deal with it". This is not a residential building. This is a hotel. I pay you for guaranteed sleeping time. I do not control when my bus arrives the night before - this depends on the border. I expect to be able to sleep until 9:40 to go eat, with an option to sleep until 11:30 should I arrive really late the night before. Here, I _could not_ do that. The complete chain of events is actually like this: 1. _Banks_ do not want to finance the full closure of the hotel to renovate once and for all. 2. Therefore, construction companies recommend renovating one floor at a time. 3. Construction companies are used to sound control to nearby buildings, not inside the building they work at. They also can do "no earlier than 7 AM". 4. But that's not enough. Hotel management should enforce quiet hours until 10 AM or even 11:30 AM, no earlier. But they don't. 5. Management thinks one buffer floor is enough. It's not. Percussion drilling sound travels inside concrete walls very efficiently, it's 1.5D propagation, not 3D. Try measuring it, you'll see. 6. This leaves only one option: bad reviews to say "no, the above chain of events is not OK.