ZEN Boutique Hoi An - Eco-Friendly Villa

Incredible staff, beautiful villa and facilities, breakfast and service was brilliant and good location

Nothing!

The pool was great. Breakfast was substantial to carry you through the day. Staff were very obliging.

The road noise - it was not quite as ‘zen’ as we were expecting based on the website description. There was nowhere to sunbathe in the open. Hoi An has got very much busier than we experienced ten years which was for us a disappointment (of course this has nothing to do with the property)

Room, staff, food

Nothing

Our room was spacious, pretty, and clean - and we had a really delicious Vietnamese breakfast on our last day. Also, the wifi worked really well.

Unfortunately, we would not stay here again. Every morning at 6.15 AM, we were woken up by the hotel owner who was practicing playing drums for at least one hour. When asking about this, we were told that it’s a religious ritual that has to be practiced that early in the morning. Also, we were not told that breakfast needs to be reserved and registered at the reception every day for the next morning, so when we arrived at the breakfast room on our first morning, we were told that we were not registered. At checkin, the employee just told us the times for breakfast and that it was included in our room rate, so we were quite surprised about this. We still got some food that day, but the way they treated us about it made us feel quite uncomfortable. Finally, we did not really like that we were offered lots of overpriced tours, activities, and private drivers with the constant emphasis that they would give us the best price when we could easily order much cheaper rides via Grab and also found cheaper tours and activities online. This last point really is no big deal though, it just added to the general feeling of not being welcome (since we didn’t take any of the offers), which made us even more uncomfortable. Lastly, although definitely not important, one employee made a quite inappropriate comment about my face that hurt a lot - but this may be just cultural differences.