Taal Vista Hotel

The location of our room is perfect, but we have to pay extra. The staff and breakfast are great.

Initial location of the room is not good. there is no view of the volcano. We have to pay extra to have a perfect view.

The location and the breathtaking view surrounding the hotel

Bathrobe were not in the room. No coffee as well.

Prime location and very friendly staff

None

I admire how attentive and warm the F&B team was, how the FO team kindly offered a discounted upgrade ( though i declined the offer ) and how well you accommodated our welcome note request and small cake for our July celebrant,we'll definitely come back, just for Taal View next time instead of Mountain View.

I do have a few points of feedback I felt were worth raising: 1. Directions to the room: We had a hard time finding our room and got lost ,we only later discovered there was an entry pass near the pool. It would help if a staff member could guide guests or provide clearer directions to their rooms. 2. Room condition (Mountain View): I've stayed at your Taal Lake View rooms before and they were superb. This was my first time in a Mountain View room, and I was a bit disappointed ,the bed felt quite old; despite the clean white linens, you could really feel the springs underneath. It was surprising to experience that at Taal Vista. 3. Door lock: The room didn't have an additional manual lock (the kind that prevents the door from being opened easily from outside). 4. Room scent: When we entered the room, it had a slightly musty/old smell. A light hotel scent would have made a nice difference. 5. Food storage request: We stayed 3 nights/4 days. On our second day, I asked the Front Office if the kitchen could hold our leftover, almost-untouched food in their freezer until check-out, since the in-room fridge wasn't cooling properly. Unfortunately, this wasn't accommodated, and we ended up having to throw the food away. It would be appreciated if this kind of request could be accommodated in the future, even with a waiver or indemnity form for guests who prefer that option. 6. Make-up room service: I requested a make-up room by placing the card on our door knob on day 2, as we had a busy schedule and left some scattered papers in the room. When we returned, the papers were exactly where we'd left them,only the bed and bathroom amenities had been changed. I wasn't sure if this is your standard for make-up room service, but it was unexpected.