Morgans Hotel

- Staff were SUPER friendly and even walked us over to the townhouse we were staying at! - I finally learned how to use a coffee machine thanks to their useful notes - Cleaned the room good and properly and it was nice and fresh when I returned in the evening

- Could have used wih a Smart TV as I'm a tech savy and prefer to watch my media on YouTube / Netflix - The hotel bar could have been open for a little bit longer but that's wishful thinking on my part

Bath and shower were both amazing Moulton brown toiletries Crisp white bedding

Nothing

Truly exceptional

Leaving

A great welcome. All staff very friendly, helpful and showed that nothing was too much trouble for them. Very impressed!

Nothing

We arrived at the hotel in the pouring rain after a journey down from Worcester, during which our car broke down somewhere near Mertyr Tydfil and we had had to leave it with a garage recovery service. We were.soaking wet, tired, anxious and just a bit fed up with our day! Hayley and Aaron on Reception could not have been nicer, more welcoming nor more professional. They oozed empathy, cheered us up, made us laugh and gently put us back together! Hayley recommended a lovely restaurant a day we had a wonderful evening

Leaving...

We stayed just for the one night in a second floor twin room (Lena) in the town house which is just across the road to the side of Morgan's main hotel. This was a clean, comfortable, well equipped room with a nice modern bathroom. All the staff we met were very helpful, friendly and welcoming. The receptionist who greeted us on arrival was lovely, showed us across the road to the town house and carried my suitcase all the way up to our room. We opted to have breakfast which was £15 each and really good value. Excellent continental choice and a hot option cooked to order. One thing to note is that if you stay at the town house then you have to walk across the road to the hotel dining room for breakfast which isn't ideal if it's raining. The hotel side door is open from 11am to 7pm - I do think it could be opened a bit earlier (maybe 8am) to accommodate breakfast guests in the town house who are popping across - however having put this same review on TripAdvisor, the hotel responded by saying that there are rooms close to this entrance so they limit access until later on to prevent disruption to guests staying here which is a fair point. Morgan's is a lovely hotel, quite grand and lavish but modern also. It's in an excellent location in Swansea, close to the Marina, Swansea Arena (where we went to see John Bishop) and the city centre. Highly recommended.

Nothing - it's a gorgeous hotel in an excellent location.

Great location, excellent breakfast and the staff were attentive.

Nothing

This is our second time stating at the Morgan’s but our first time staying in the Town House. The townhouse is a lot more modern and well decorated. Lovely and clean and the rooms were huge. Can’t wait to come back in a few weeks