Leonardo Hotel Cheltenham
Top rated by guests





8.3Excellent
(3,110 Ratings)
"Clean and comfortable, staff were very helpful and polite"
Verified guestDon't miss out! Price and availability may change
4-Star Hotel
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
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Leonardo Hotel Cheltenham - Formerly Jurys Inn is set in attractive grounds, 3 miles from the center of Cheltenham and Cheltenham Racecourse, our hotel offers a health and leisure club with heated indoor pool. There is easy access to the M5 motorway..
Business facilities
Golf course (within 2 mi)
Free WiFi/internet
Free Parking
Pool
Non-smoking
Gym
Heating
Wheelchair accessible
Bar
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Shared living spaces
Garden
Laundry services
Sauna
Accessible Parking
Electric Vehicle Charging Station
Family friendly
Smoking allowed
Safe
Accessible by lift
Key card access
Contactless check-in/out
Fire alarm
Fire extinguisher
Cleaning products
$$$$
Top rated by guests
8.3Excellent
(3,110 Ratings)
"Clean and comfortable, staff were very helpful and polite"
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
7.0 / 10.0
Pool access for a quick dip.
Extra charge for car park. Beds were very firm!
5.0 / 10.0
Clean staff lovely and helpful and good breakfast
We had power cut so no cool water to cool bath or flush toilet’s and no lighting
For over an hour which my stay was for a wedding in another hotel which made me late for hair and makeup for the wedding also im a sleep apnea patient so i needed to run on electricity my cpap machine and i woke up gasping for air really think this hotel should have emergency power back up
9.0 / 10.0
Comfortable beds good size rooms helpful staff
No robes or slippers for spa facilities
10.0 / 10.0
Clean and comfortable, staff were very helpful and polite
9.0 / 10.0
Very friendly, helpful staff
Comfortable beds, clean rooms
Leisure facilities facilities eg pool, spa pool etc
10.0 / 10.0
Beds were amazing
Rooms comfortable and very clean
Food really good lots of choice including gluten free
Staff very polite
Liked everything
8.0 / 10.0
Friendly staff and clean room
Changing rooms in pool area were dirty
10.0 / 10.0
It had a pool,sauna, steam bath and gym
The steam bath had a unpleasant odour
9.0 / 10.0
Clean, tidy, all staff were very friendly apart form one in the restaurant
One lady whom I reported to the manager on Sunday was rude! Questioned if I had paid for breakfast, told me I was taking too much food for my husband, which consisted of x2 eggs, mushrooms, beans and x2 vegan sausages and some pastries along with x2 juices! She was loud, and unpleasant, unprofessional as other people on tables next to us approached me and said how awful her service and approach was too me! This left my daughter very upset
Manager apologised but not heard outcome or got apologised from this lady! Keep in mind the manger ch need us in before before being seated at the table for breakfast
8.0 / 10.0
The welcome, through to the departure, was very easy an relaxed, did have to get permission for a last drink at 10 50 pm, but was granted , defo be back, next time will check out the facilities that come with the room, ie gym, pool, sauna , had a good experience thanks.
Nothing
10.0 / 10.0
Clean & comfortable
9.0 / 10.0
Great staff clean and tidy
Nothing
9.0 / 10.0
The staff on are absolutely fantastic - really friendly and willing to answer any queries. Many thanks to all the team for a great stay. Also, it was lovely to have a swimming pool and gym to use.
The swimming pool is quite small and it can get busy. It would be wonderful if a bigger pool could be built although I appreciate that the cost of this might be prohibitive.
7.0 / 10.0
The staff were very friendly and professional. The room was spacious and comfy.Dinner in the restuarant was excellant. A special shoutout for Christina in the bar.
The buffet breakfast was very disappointing. Bacon overcooked, sauages tasteless and continental breakfast selection was poor
10.0 / 10.0
Nice and clean
Nothing
5.0 / 10.0
Pool
The tv in the room was broken.. we didn’t have enough towels for all of us. Bedding had marks and stains on. Plus the front doors were broken which made me concerned in case of a fire
8.0 / 10.0
Very helpful reception staff when the taxi was a little bit late. Able to access one of our rooms before the check in time. Nice staff at breakfast.
The showers in the gym were not very clean.
The breakfast fruit was very basic and consisted of melon slices and an orange.
10.0 / 10.0
You have exceptional Staff.
Your Female Staff at RECEPTION, BAR and Breakfast are exceptional. Happy and LOVE their work.
Any business is only as good as the staff who represent them and these three Ladies gave exceptional Service
Names were:- Lady's and Ashley in Bar and Breakfast and the Receptionist Lady who went out of her way to check us in and transport our Bags (Really Exceptional)
Nothing
8.0 / 10.0
Great hotel very convenient for the airport but only short distance out of town.
8.0 / 10.0
Clean and comfortable
Sadly the pool was cold
10.0 / 10.0
Cleanliness
Swimming pool could be bigger. Could include more vegan options and keep it away from the meat
10.0 / 10.0
Great hotel , located on outskirts of town centre but near the park and ride. Staff very helpful and friendly
10.0 / 10.0
Easy to get to nice and modern looking easy to park
Nothing it was great
9.0 / 10.0
Location excellent. Very near to where our son and his family live.
The room was a little jaded but clean and comfortable otherwise.
7.0 / 10.0
The location is good and the bed were comfortable. We got room service and it was decent.
Our radiator was not working and we flagged it to the reception but nothing was done. So we had to sleep with cardigan on. A bit disappointed by the lack of reactivity of the staff.
9.0 / 10.0
Such a quiet hotel, no banging doors and a good night's sleep
There was a big convention on the weekend we went and the parking was usually packed, they should have kept some spaces designated for hotel guests
10.0 / 10.0
Breakfast
Bar
Leisure centre
Nice decor
Helpful staff
10.0 / 10.0
Warm room comfortable bed very friendly staff .
8.0 / 10.0
Great location
Initial staff on arrival. Very matter of fact. Never explained where room was, where breakfast was until I asked. Found out eventually whilst purchasing coffees that room hadn’t been opened for booking to.
9.0 / 10.0
I like the breakfast and the room and jaccuzi , in general they are clean and the reception is very helpful , thr hotel it’s self is rates 4 star
I don’t like the swimming pool , the water is a little cold need be warmer
9.0 / 10.0
The staff and cleanliness were brilliant, the food was good and we thoroughly enjoyed our stay
Everything was great
8.0 / 10.0
The breakfast is awesome, with something for everyone- it really caters for all dietary requirements. I always stay here when I come to Cheltenham; in fact, whenever I am working away from home, I look to book a Leonardo hotel first as I am always happy with the room I get, the staff service and wine is pretty good too :)
While the blackout curtains worked a treat, the windows didn't keep out the sound of the traffic. As a light sleeper, this meant a restless night sleep when I have a room on the A40 side. Other than that, no complaints.
10.0 / 10.0
It was cozy but also felt posh!
7.0 / 10.0
Breakfast was good. Fresh and tasty.
In the room there is no light for the standing mirror. I went to attend a wedding and wanted to wear a saree. So the room is a bit dark.
Shower curtain fell off.
Apart from that it was a nice stay. Room was very clean.
A bit noisy after a big crowd came in
10.0 / 10.0
Very comfortable stay. Staff all pleasant and helpful. Lovely breakfast with good choice of foods. Great having swimming pool for early morning dip. Staff in leisure centre helpful.
Only addition to breakfast would be more options of fresh fruit to the menu.
7.0 / 10.0
Location
Not knowing how to get to reception from the main car park
6.0 / 10.0
Staff we very pleasant
Hotel is very tired and in need of serious modernisation. Poor location for going to the racing
9.0 / 10.0
No complains nice, clean and good price perfect for quick business stop over
7.0 / 10.0
Convenient location and all staff were so friendly and welcoming.
Hotel guests had access to a lock, to use in the spa lockers
We had to pay extra for parking
Kids were jumping into the pool despite there being signs stating no jumping. Teenagers were entering the pool full of sweat, after being the steam room.
10.0 / 10.0
Very clean room. Staff were very helpful and welcoming
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Leonardo Hotel Cheltenham. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Leonardo Hotel Cheltenham. Enjoy the water!
Is Leonardo Hotel Cheltenham pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Leonardo Hotel Cheltenham?
We found 28 amenities for this rental. This includes business facilities, golf course (within 2 mi), free wifi/internet, free parking, and pool.
