Imperial Palace Hotel - All Inclusive - Kids Aqua Park and Free Parking

Close to the beach

Services

It is good taken care of

Bad food and drinks. Somebody could enter our room with their cards and on the first day shower was clogged

Food cleanliness and kindness of the staff

They don't reply to the emails

Rooms spacious. Near beach ,water provided everyday in room , food reasonable Drinks quiet ok

Toilet to near the sink. Beds to low , no balcony which I missed , We were the only English in the property, No organisation at reception. Lifts a nightmare Ask for a low floor got 4 th floor husband had a hip replacement & I had broke my wrist. Other guest very rude No one stuck to the rules. Just ignored them. Guests taking food out all the time. One morning I took sone for my husband as he was in bed poorly , the restaurant manager stopped me. Said it’s the rules I was fuming When all the Bulgarians & other nationalities had been doing it all week. I did it once. Felt a bit penalised for being English Unfortunately I would not go back in this hotel again. People leaving towels on beds all day 8or 9 beds when you could not get one. Disgusting. They went on beach but left towels in bed wants stopping. !! I had to get up at 6 am to get a bed. This is not a holiday to me. Then had to pay for beds & brolly on beach when it’s suppose to belong to hotel. Booking , com should state about what nationality are in these hotels. As like I say I got sick of being pushed & shoved & restaurants ridiculous. Never seen such greedy people. In all my life. Queuing all the time then if went in late nothing left. ! I’ve been going to sunny beach for over 20 years. & never had this before in a hotel there. It’s a no no for me never again. It’s. Shame as it is a lovely hotel. Staff very nice. If they got the manager to sort these situation out I’m sure it would get better reviews.