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Hotel Elena

Top rated by guests

Hotel Elena Hotel in Puebla

Hotel Elena Hotel in Puebla

Hotel Elena Hotel in Puebla

Hotel Elena Hotel in Puebla

Hotel Elena Hotel in Puebla

8.2Excellent

(1,250 Ratings)

"Excellent property had a very beautiful time for 4 days !"

Verified guest

Don't miss out! Price and availability may change

8.2 / 10.0

Excellent(1,250 Ratings)

Hotel in Puebla

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

In the center of Puebla, Hotel Elena is 3.1 mi from Acropolis Puebla.

Amenities at Hotel Elena

Internet / Wifi

Parking

Laundry

Balcony or Patio

TV

Wheelchair accessible

Family friendly

Free parking

Map of Puebla

city location on map

Nearby attractions

Ex-Hacienda de Chautla

Ecoparque Metropolitano de Puebla

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

$$$$

Top rated by guests

8.2Excellent

(1,250 Ratings)

"Excellent property had a very beautiful time for 4 days !"

Verified guest

Don't miss out! Price and availability may change

$$$$

8.2 / 10.0

Excellent(1,250 Ratings)

Hotel in Puebla

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Puebla

city location on map

Nearby attractions

Ex-Hacienda de Chautla

Ecoparque Metropolitano de Puebla

Available Rooms

About this hotel

In the center of Puebla, Hotel Elena is 3.1 mi from Acropolis Puebla.

Amenities

Internet / Wifi

Parking

Laundry

Balcony or Patio

TV

Wheelchair accessible

Family friendly

Free parking

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

Ratings and reviews

8.2 / 10.0

Excellent(1,250 Ratings)

100% verified reviews

7.0 / 10.0

Nice location but awful staff.

The location is amazing. A few steps away from the “Calle de Los Dulces”.

Staff is rude and non professional.

7.0 / 10.0

Ok stay

The staff were great. Very cooperative with all my questions. Amicable. Nice. 👍👍👍

The sheets were ripped. The bed was not in great condition. No Internet signal inside the room

1.0 / 10.0

I cant sleep, noisy, clients on the roof top, music from tóner places, loud traffic.

Everything

Noisy, it kills everything

10.0 / 10.0

The, Pearl of Puebla Mexico

Excellent property had a very beautiful time for 4 days !

The architecture

10.0 / 10.0

Puebla Mexico I shall return again here at this hotel.

Awesome, and amazing property good value

The location, the staff, The check in processing. Everything was 100%. Perfect. I’ll come back here anytime in the future.

9.0 / 10.0

Cheapest place we have atayed in Mexico. Breakfast was included, very basic but a bonus for the cash

Value for money was outstanding. Location was great

Was a bit noisey one night due to a party over the road

6.0 / 10.0

Fair but not great

Location

Clean service

5.0 / 10.0

Beautiful little hotel conveniently located, no hot water, bad continental breakfast

Great Location. Pretty building, very clean.

Shower leaked first afternoon and no hot water. I asked to change rooms that evening and was told "it wasn't possible" until the next day. They gave me a sheet to mop up the floor. It was too much of a hassle for us to repack and deal with the steep winding stairs again, so we just stayed put. They did fix the shower from leaking next day but still no hot water. No English spoken, so difficult to deal with the front desk over these issues. Bruised old apples and stale rolls served at "continental" breakfast. No milk or cream for coffee. Steep winding stairs to our room on the 3rd floor--very tough with suitcases.

10.0 / 10.0

MUCH MORE THAN EXPECTED

great location great staff Breakfast was great coffee, bread, frit were plenty

8.0 / 10.0

good one

really nice

not many channels

9.0 / 10.0

Old and charming hotel

Location is very good - just few block from Zocalo. Lots of food places and nice shops in the area. Great staff on the hotel - friendly and helpful. Hotel is old and charming. We did enjoy our stay.

8.0 / 10.0

Very good

the location,

everything was good

3.0 / 10.0

Extremely noisy and smelly room, bad Wi-Fi, breakfast tiny, not a 4 star hotel

The idea that this might have been a lovely hotel in 1923 before traffic and nightclubs but for 2023, the property is not fit for purpose and it's not four star.

I was offered a room with a balcony or one facing the internal courtyard. I chose the balcony. Then I found out there was no balcony to stand on, just a balustrade and the windows face out on to Calle 2 Norte, an extremely busy road. The room smelled of stale cigarette smoke, bad drains from the shower and a horrible cinnamon cleaning detergent. It is too noisy to open the french doors, The room has no airconditioning, no ceiling fan or portable fan. It was very hot and stuffy. There was hot water to the shower but not to the basin. You need to leave your room and sit in the share space to get an internet connection. Mostly the WIFI did not work in the bedroom. The breakfast is a tiny amount of fruit, a little bun and a cup of poor quality coffee, served in a small area to the rear of the reeception counter. The worst thing by far is given how noisy this street is, the hotel has not invested in double glazed windows. Apart from the traffic, there is a nightclub direclty opposite that has all its windows open, and plays extremely loud music and drunk people at the nightclub entrance talking very loudly. It was absolutely impossible to sleep, even with the wooden shutters closed and using earplugs. At 11pm I went down to reception and asked when the nightclub closes and was told at 1am. Then I looked on the internet which said it closed at 01:45am. The music was still very loud at 02:30am so I went to reception to tell them it was impossible to sleep. I hoped they might be able to go over to the club and ask them to turn the music down or close their windows, but the hotel staff just shrugged. It was not until after 03:30am that the club started to close-up. I really feel like I wasted my money staying at Hotel Elena as the most basic thing I require of a hotel is that it is possible to sleep in the room that I have paid for.

10.0 / 10.0

Nice place.

It had AC, they cleaned every day, a nice terrace, supported us with the luggage and transport to airport.

Breakfast (too little food)

6.0 / 10.0

Pleasant

Very good location was the main positive of the place.

The room didn’t get any daylight. The window was looking out at an inside courtyard. The lights were left on in the courtyard so we couldn’t sleep properly plus it was very noisy.

10.0 / 10.0

Magical Puebla

Great location Staff were superb and helped me learn my Spanish

Nothing

8.0 / 10.0

Very good

The decoration and atmosphere at the hotel was very nice. They have very helpful staff we enjoyed our stay.

We would have liked an extra blanket, it was a little chilly during the night.

9.0 / 10.0

Nice quiet room, but not quiet the 4 poster bed pictured.

Really liked the quietness of the place.

NA

6.0 / 10.0

Pleasant

The location is great, very close to the centre. It is a good option if you want to visit the town on a budget. Friendly and helpful staff. The breakfast in the morning is not what you would expect from a 4 star hotel but better than nothing.

Out room was on a lovely terrace, however, we struggled to sleep at the beginning because of a club nearby playing music until 2-3am. The room was quite small and dated. The parking space is not at the hotel. Some rooms have not windows opening to the outside. It is supposed to be a 4.stars hotel but in reality it should only have 2 stars.

5.0 / 10.0

Passable

location nice building

no window in my room. Car taking away by the staff. Nobody could communicate in english.

7.0 / 10.0

don’t expect taxis arranged via the hotel to not rip you off

great location, helpful staff

be warned - always remember to agree the taxi fare with the driver. we knew the fare from when we arrived initially, but checked the cost of a pick up with the hotel. in the end the taxi driver charged us double on arrival. the taxi driver conspicuously tipped the hotel for getting us. I wasn’t happy about being set up this way. the hotel in Mexico City didn’t operate like this - so we were a bit naive perhaps.

9.0 / 10.0

Beautiful hotel in town centre

Great location, nice decoration and terrace looking over the city. Rooms were clean and recently refurbished.

Bed was a bit small and there is a lot of noise from the street in the morning.

1.0 / 10.0

Worst hotel stay of my lifetime

You people are sick in the head

We were checked in for 3 hours when we came back from exploring the city. We found our room completely flooded with sewage water all over our stuff which is now ruined. First they blamed us for it until we showed that their toilet and shower exploded with sewage water. They changed us to 2 new rooms which all had blood and urine stains in them. The man who showed us these rooms tried to convince us that this is from a cleaning detergent which is obviously not true. It’s disgusting. We wanted our money back because they obviously cannot provide for a clean room but they never gave it because “we signed for it”. I never signed for a flooded room or one that has blood and urine from other people in it. They never said even sorry or anything. They acted as if we are the crazy ones even though all of our stuff is ruined, we had no place to sleep and we didn’t get our money back. Right now they’re ignoring our calls, from me and from Booking. Avoid this hotel at all costs if you don’t want to lose your money. Never let someone tell you that sleeping in other people’s blood and urine is normal. They won’t help you in any way if something is wrong.

6.0 / 10.0

Pleasant

Great location and breakfast included

Air conditioning did not work, no table in the room. It was ok for the price but it is not a 4 stat hotel from anywhere

10.0 / 10.0

Great stay! Would definitely recommend

Great vintage decor and huge comfortable bed. Really central location

Not many facilities

8.0 / 10.0

Very good

Breakfast and room

There wasn't soap to wash me

8.0 / 10.0

Very good

very clean, friendly personnel, great location

no window in our room, but fortunately, there was a fan for the hot nights

8.0 / 10.0

super convenient location and a good value for the money

location was terrific,staff very accommodating

the noise from the lobby spirals up the staircase so you hear everything so do not take a room at the top of the stairs. we had #4 for one night and they gladly moved us. we also got our laundry done ( 2 weeks worth on a motorcycle) and the hotel quickly called a service for this. hot water was sketchy

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