Upstairs Hotel
Top rated by guests





8.9Excellent
(4,316 Ratings)
"The staff"
Verified guestDon't miss out! Price and availability may change
3-Star Hotel
Guests love it hereGuests give this property a top rating
High-end valueWell priced for this area
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Facing the beachfront, Upstairs Hotel offers 3-star accommodations in Ostend and has a shared lounge, terrace and bar. The property is located a few steps from Oostende Beach, 16 miles from Boudewijn Seapark and 17 miles from Bruges Train Station.
Business facilities
Golf course (within 2 mi)
Concierge services
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Top rated by guests
8.9Excellent
(4,316 Ratings)
"The staff"
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
9.0 / 10.0
Perfect location, great breakfast, friendly staff
9.0 / 10.0
The atmosphere, ‘vibe’ from the staff… could just be a Belgian thing
Breakfast was quite expensive, so meant we could only have it 1 or 3 days
9.0 / 10.0
Ligging is echt perfect
8.0 / 10.0
The hairdryer in room didn’t work, the bed was so comfy. Bar staff amazing 🤩
I wish there was parking or a discount on the parking.
7.0 / 10.0
It was a unique design. Nice big rooms. Decent location.
Mattress too soft. Staff not very friendly. Could use a little spiffing up.
10.0 / 10.0
The staff
10.0 / 10.0
Brilliant find and perfect for a family of 4. Staff were lovely and friendly and loved, loved loved the facilities near the bar and was perfect entertainment on a windy evening in Ostend.
Nothing
10.0 / 10.0
Excellent location, staff were brilliant. Love the funky rooms and the slide!
Over all brilliant
Nothing!
10.0 / 10.0
Good breakfast & fantastic lobby with many variety of playing possibilities
8.0 / 10.0
The design of this hotel is perfect: every little thing is thought about and is in perfect balance. We had a small room but it was spacious enough for two large adults. The bathroom was big enough too and the shower worked perfectly. Beds were comfy and the lighting was good too.
The location is totally perfect as it is close to the sea, the museums and many shops and restaurants (including one in the hotel). A nice extra was a token for a free beer and the blue poison dart frogs at the check-in counter.
Our room had a view off a blind wall and a noisy air extraction installation which was a pity. If you don't stay in the room a lot (or just for one night) it's not a big deal though.
7.0 / 10.0
Distinctive style. Staff helpful collecting bags at request. Lobby area and bar lovely. Modern, fun ethos.
Needed shower, repainting as lots of scuffs/paint marks, the stairwell for our room needs a barrier as open gap, the vinyl in lift scruffy.
10.0 / 10.0
All was perfect-we will back!
All was perfect!
6.0 / 10.0
The staff was really great. Location was amazing.
The room was really cramped and very hot and humid. Had to sleep with the window open and got eaten by bugs all night.
10.0 / 10.0
The location, design of the hotel and Breakfast
8.0 / 10.0
Loved the decor. Staff very friendly. Walking distance beach, shops & restaurant (many to choose from). Great Breakfast!
No aircon, but we could sleep with the window open.
10.0 / 10.0
The interior was very nice, the bed was very comfortable, and the room in general was amazing.
3.0 / 10.0
the accommodation is great, comfy and mostly clean.
most of the staff is very nice. just some are absolute unprofessional, unfriendly and not customer oriented.
we had a problem with one of the staff members coming into our room without permission in the middle of the night. (allegedly the tv was too loud for our neighbors) still no reason to just get into the room, one of us was sleeping and suddenly a man was standing in our room, this was definitely not fun and we felt very unsafe after. also the cleaning staff came into our room at 9:30 am, even though we had the hanger out to not be disturbed, she also came into the room without permission, even though I told her through the door to stay outside.
this was a very unpleasant stay and we will never go back to this hotel again for this reason. we of course tried to get this sorted, but the staff at the front desk just laughed at us and was not able to help us out.
8.0 / 10.0
Location was great, as we were going to the Kursaal.
Our Breakfast was excellent and I loved the quirkiness of the whole Hotel.
All the staff were really helpful and happy!
The only issue we had was a lack of Vegan options at breakfast for my daughter.
I did request this when we booked and the reply said this would be okay!
8.0 / 10.0
great decor and style
nothing
9.0 / 10.0
Friendly staff, fun atmosphere, good location, lovely room, comfy beds - nice folk - all great and another good choice for a night's stay.
all good
7.0 / 10.0
the tobogan
small room
8.0 / 10.0
Room was great and view. Breakfast amazing. Facilities for kids great too
One lift only which was always full at check out. Had to wait more than 20 minutes when leaving and finally we took the stairs. I have bad knees so this was painful and inconvenient. Frustrating as during our previous stay one lift was broken.
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Upstairs Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Upstairs Hotel pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Upstairs Hotel?
We found 3 amenities for this rental. This includes business facilities, golf course (within 2 mi), and concierge services.
