Disney Hotel Santa Fe

It was clean and warm

Very helpful and friendly staff

All good nothing to dislike

The hotel is located within Disneyland and offers early access to the park, which definitely helps avoid long lines for the most popular rides. It also allows returning to the room during the afternoon to rest and then go back to the park. Another clear advantage is the shuttle to the park, which runs quite frequently. However, the first time, without additional information, it was a bit tricky to find the shuttle pick-up point in Disneyland, so it’s worth checking this in advance.

The hotel is very old and in need of renovation. Some buildings had a strong unpleasant sewage smell. Soundproofing is almost non-existent, so you can hear everything happening in neighboring rooms. Considering that many guests are children, this sometimes made it very difficult to sleep. Many things in the hotel were broken. In our room, water was leaking from the siphon. The hot water supply was inconsistent, sometimes becoming too hot or cold, which made showering difficult. The room had a bathtub instead of a shower, which looked old and unclean, making it unappealing to use. Towels were poorly washed, with stains on some, making them unusable. The windows could only be opened a few centimeters, which, combined with the unpleasant smell, made it impossible to properly ventilate the room. There was no kettle, no toiletries, no slippers, and no bathrobes in the room. The carpet was stained and dirty, and the furniture was very old. The door latch looked like it was from the 1980s and could easily trap someone inside if used incorrectly. The decor was weak and uninspiring, making the overall atmosphere disappointing. Breakfast was also limited. Most of the food was greasy, with no porridge, fruits, or vegetables. The fruit salad smelled of the fridge and was unappetizing.

Great location close to disney, basic room but good for the night.

No lift to 3rd floor and unaware we would need to carry luggage up so many stairs. Should have requested this as access issue with one traveller having double wrist surgery and the other dispraxic it was a huge struggle

Nothing

Everything - the smell

Hotel was in a great location, about a 15-20 walk away from the Disney parks! Our son was in his element. It was a comfortable stay, somewhere to put our head at night. Just a little outdated, otherwise we would recommend and stay here again.

Having no tea/coffee facilities in the room but not a deal breaker

Facilities and location

Broke my suitcase and had no compensation or recognition and it was a limited edition case from Disneyworld as I worked for Disney in Florida for a year so can’t even get it back and it was a special case

There wasnt a coffee machine/ kettle, uk plug socket etc, Compared to the cheyanne Hotel that is the same rating and very similar price it is lacking in the facilities, that they are able to provide in their other property.