The Park Hotel - Sure Hotel Collection by Best Western

6.0Average

(163 Ratings)

"Room was clean and tidy staff were lovely"

Verified guest

Don't miss out! Price and availability may change

6.0 / 10.0

Average(163 Ratings)

Hotel in Mid Suffolk District

Reasons to book

Great for petsBring all your friends and family, even the furry ones

High-end valueWell priced for this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Located in Diss, 22 miles from The Apex, The Park Hotel - Sure Hotel Collection by Best Western provides accommodations with a garden, free private parking, a shared lounge and a terrace.

Amenities at The Park Hotel - Sure Hotel Collection by Best Western

Business facilities

Golf course (within 2 mi)

Free WiFi/internet

Free Parking

Air conditioning

Non-smoking

Pets allowed

Heating

Bar

Balcony/Terrace

WiFi/Internet

Shared living spaces

Garden

Family friendly

Smoking allowed

Safe

Key access

Key card access

Housekeeping available

Fire alarm

Fire extinguisher

Cleaning products

Map of Mid Suffolk District

Nearby attractions

Banham Zoological Gardens

5.9 mi

Available Rooms

$$$$

6.0Average

(163 Ratings)

"Room was clean and tidy staff were lovely"

Verified guest

Don't miss out! Price and availability may change

$$$$

6.0 / 10.0

Average(163 Ratings)

Hotel in Mid Suffolk District

Reasons to book

Great for petsBring all your friends and family, even the furry ones

High-end valueWell priced for this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Mid Suffolk District

Nearby attractions

Banham Zoological Gardens

5.9 mi

Available Rooms

About this hotel

Located in Diss, 22 miles from The Apex, The Park Hotel - Sure Hotel Collection by Best Western provides accommodations with a garden, free private parking, a shared lounge and a terrace.

Amenities

Business facilities

Golf course (within 2 mi)

Free WiFi/internet

Free Parking

Air conditioning

Non-smoking

Pets allowed

Heating

Bar

Balcony/Terrace

WiFi/Internet

Shared living spaces

Garden

Family friendly

Smoking allowed

Safe

Key access

Key card access

Housekeeping available

Fire alarm

Fire extinguisher

Cleaning products

Ratings and reviews

6.0 / 10.0

Average(163 Ratings)

100% verified reviews

5.0 / 10.0

Adequate but hot water needs sorting

Good staff. Newly decorated room

Cold bathroom and very tepid water from shower

7.0 / 10.0

The price was good which reflected the hotel, would stay again if in the area

Breakfast was good. Staff were all good and sorted a room issue out efficiently Good parking

The older part of the hotel/rooms were a little tired, but clean. Had to be moved from the 1st room as the heating didn't work. Limited menu, but only a short walk to other restaurants

2.0 / 10.0

Disappointing.

Generally the staff were helpful

I was told on the second evening that no food was available but when returned from trying to find food off site a couple were eating! Also the shower didn’t work properly and when it did it was cold.

1.0 / 10.0

Very poor

The location was perfect for our stay

No hot water and the room was dirty

10.0 / 10.0

Very good work stay

Room was clean and tidy staff were lovely

7.0 / 10.0

Fine for a couple of nights. Staff excellent.

It’s clean, well situated on the edge of town. Big car park. Great reception on arrival from Zara.

The en-suite shower to the cabin room doesn’t drain efficiently. There was a leak somewhere, possibly the radiator, that left water on the floor. Breakfast was lovely and hot, but coffee like warm, no fruit or options to the hot, cooked offerings.

8.0 / 10.0

Value for money

Close to town. Friendly staff. Comfortable bed

2.0 / 10.0

Warm but sadly scruffy room & ensuite. Pleasant staff

Most staff were friendly and helpful. Our room was warm. The bed was clean and fairly comfortable.

The bathroom floor had dirty patches, bathroom radiator / towel rail was cold and loose from the wall. The water was cool first day and cold the next. The bedroom lights were idly linked so you could not fully turn off from bedside. The easy chair in the bedroom was worn, greasy and stained . The bedroom decor was in poor condition (apart from good bedding and curtains).The raised platform which the bed was placed on seemed dangerous - a trip hazard for anyone up in the night..

7.0 / 10.0

For a short stay, it was satisfactory

Comfortable, clean room. Good location for our purpose

Bit disappointed with breakfast as I like porridge but it wasn’t an option. Also would have preferred breakfast in a dining room instead of the bar area

7.0 / 10.0

Comfortable stay in location central to our needs

Very comfortable rooms

Need more staff for setting up breakfast

10.0 / 10.0

The perfect place to stay

Modern, love the renovations and staff are fantastic.

4.0 / 10.0

Friendly but needs more investment in decor, furniture and plumbing

Very friendly staff

The refurb was very patchy - sone bits are smart and new - others very tired and fraying. Water in shower was very weak and not very hot.

2.0 / 10.0

Not great

Close to theatre

Went down for breakfast, to a dark dining room, even tho we booked breakfast chef didnt turn up, cleaner managed to get staff member out of bed, who attempted to cook breakfast, which when bought out was undercooked eggs, toast was just soggy bread, burnt bacon, complained and was told chef didnt realise he was meant to be on duty, spoke to reception asked if chef was in to cook breakfast the next morning to be told it was the same guy cooking that previously attempted to cook, we politely declined the breakfast, also there was no toiletries in our room, and had to ask for some, we booked a junior suite, but it was just a big roim with 2 chairs, not really a suite. receptionist zara was very helpful and freindly

7.0 / 10.0

Comfortable stay and good location

My room had been recently renovated, so this was lovely. Bed was comfortable. Staff were amazing, especially Zara. She really went out of her way to help us.

There was a bit of mould in my bathroom which I felt could have been dealt with. But really that was all.

1.0 / 10.0

Terrible

I complained about the tv not working and they never sorted it out

8.0 / 10.0

Very good

Very spacious room in the annexe with an extra bedroom for the kids! Plenty of toiletries and little extras! Beds very comfy and clean. Very dog friendly and breakfast was fresh and plentiful with lots of choice! Would definitely stay again and hope to next year.

Not much really! teeny tiny complaint was that none of the wall lights worked and so it was quite dim with there only being a small window. We couldn’t watch the tv as the Wi-Fi was playing up I think, and the lamp in the kids room got worryingly hot when on for a short time.

1.0 / 10.0

Absolutely awful stay. Go somewhere else.

It was near my destination

Dirty. Smelly. Massively run down. Shower was broken. Very noisy at night with traffic and other guests. Bed extremely uncomfortable. Toilet stank and didn’t flush. No staff on site. Restaurant was shut every day due to “no staff”

5.0 / 10.0

Disappointing return stay in a very hot, small bedroom - machine to check in and no receptionist

Staff were very polite, friendly and helpful. Breakfast plentiful and well cooked. Fan in bedroom. Bedroom window would open wide. Car parking.

Automated check in - scanner of code went into 'error' - receipt machine ran out of paper - had to fetch bar person to help check in. Very hot, uncomfortable small bedroom. Bath/shower mixer tap very hard to move and establish correct temperature. Dogs sniffing our feet from next table during breakfast was quite unhygienic and offputting No daily cleaning/restocking drinks in room - only every 3 days. TV remote would not work TV.

8.0 / 10.0

We thought our stay was just right for the one night we needed.

Our ground floor room was very well equipped .We had ample tea items,even hot chocolate!

The main road was a bit noisier than I remembered from our last visit.

9.0 / 10.0

Happy with our stay this time

We were given a suite on this stay which was excellent, bed was comfortable and the room was spacious. Last time we stayed we were in a standard double room which was small, tired and uncomfortable. Breakfast had good choice.

Bathroom door wouldn't stay shut or lock.

5.0 / 10.0

It was fair for the money, room was clean and presentable but don’t recommend eating or drinking there

Hotel was nice and clean

Rooms were far too hot, breakfast was horrendous and the bar was closed when we returned at 11.15 despite being told it would be open

2.0 / 10.0

generally disappointing

not much

We didn’t think it was even allowed to let out a room with no window . all that for a ‘standard double room’ just just shy of £100 (without breakfast)

10.0 / 10.0

Exceptional

Loved my stay ... room was amazing! Loved it would definitely stay again ....thank you x

8.0 / 10.0

Very good

Good value breakfast

6.0 / 10.0

Pleasant

Did not eat at the hotel the room was clean and comfortable

The room was very small we requested a king size bed and the Bath towels were too small

6.0 / 10.0

The Hotel Was More Tired Than I Was

The staff were friendly and I enjoyed the food in the restaurant. That said, I did think the food was overpriced. The bed was comfortable and I slept well. I did think the room was overpriced, particularly as there was no breakfast included. Would I stay again? Probably not, I am sure there is nicer accommodation in the area for a lot less than I paid.

There was no way to change the shower to "spray" and it came out in a narrow stream. I ended up having to take a bath. Having said that, the bath was nice as it has been 20-years since I last had a bath. The Ants! Room 12 had loads of them.

2.0 / 10.0

Disappointing

Is fairly near the town

Bright green light in the bedroom and a flashing light right above the bed. Reception had no eye masks despite it saying that they would be available. The toilet seat was broken and the TV in the room wasn't set up. Also there was a kettle but no plug best enough to the desk to plug it in. After I complained about a disappointing stay I have received no response, which is not a good sign

7.0 / 10.0

Good

The shower was great.

Service at dinner was slow because they were only two staff having to do everything.

7.0 / 10.0

It was ok for one night

Close to the wedding we were attending. Plenty of parking.

Rooms dated and the road noise was difficult to sleep through.

10.0 / 10.0

fantastic value for money

everything

nothing

6.0 / 10.0

Adequate

Staff were friendly and helpful and there was good storage for our bikes. Breakfast was nice enought.

My room was small and pokey. Tiny shower room/loo - shower door very hard to open to get out! However travelling companions were happy with their rooms. Place as a whole a bit shabby.

7.0 / 10.0

Good

Shower was not much more than a dribble

8.0 / 10.0

Very good

Breakfast very good.

Emergency lights showing all night.

3.0 / 10.0

All in all, a real shame.

The cooked breakfast was nice (though the egg yolks weren't runny). We ordered tea and coffee at the bar. When I went to pay, they said not to worry about it and didn't charge us, which was a nice touch. The downstairs lounge and dining area looked modern and nicely decorated. Plenty of drink choices at the bar.

General Noise: Loose & creaky floorboards in room 7 and the corridor made it impossible to move around without making a noise. Likewise, the bed so so loud you couldn't get up in the night without waking up your partner. There were very loud banging and clattering noises at 4:30am which woke us both up. This lasted about 15 minutes. My partner was able to get back to sleep but I couldn't. Then, at around 6:15am, a loud humming noise woke up my partner. I can only assume this was from the shower of an adjoining room as, when I used our shower, it was noisy. The shower itself showed no obvious signs of how it should be turned on. This was due to the strange looking on/off tap being almost seized so we didn't think it moved. It took some work to be able to move it to get the shower to work, and to shut it back off again. An elderly person wouldn't stand a chance. Also, the shower head had three settings: normal, massage and jet. The normal setting didn't work. I'm not sure if it was the water or the kettle, but when we made a cup of tea there was an oily scum floating on top which also coated the cups. Needless to say we didn't drink it. The staff weren't very attentive: We were left standing at the check-in desk while 2 staff members discussed the menu. We were also sat waiting at breakfast for a while before our order was taken. While eating breakfast, I saw guests on two separate occasions stood at the dining room entrance waiting for a staff member to acknowledge them.

9.0 / 10.0

wonderful room and friendly staff - especially at Breakfast on bank holiday Monday

buffet breakfast when it was a busy time with lots of guests check in my room and the beautiful garden outside my room

the dinner - the courses we had were lovely but the restaurant closed before giving us course 5 - the cheese platter with no explanation I did not receiver the blinis and bubbles

FAQs

Is parking included with this hotel?

Parking is not specified as an available amenity at The Park Hotel - Sure Hotel Collection by Best Western. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

Is The Park Hotel - Sure Hotel Collection by Best Western pet friendly?

Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.

What amenities are available at The Park Hotel - Sure Hotel Collection by Best Western?

We found 22 amenities for this rental. This includes business facilities, golf course (within 2 mi), free wifi/internet, free parking, and air conditioning.

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Bar

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The Park Hotel - Sure Hotel Collection by Best Western

Hotel in Mid Suffolk District

Reasons to book

About this hotel

Amenities at The Park Hotel - Sure Hotel Collection by Best Western

Map of Mid Suffolk District

Nearby attractions

Available Rooms

Hotel in Mid Suffolk District

Reasons to book

Map of Mid Suffolk District

Nearby attractions

Available Rooms

About this hotel

Amenities

Ratings and reviews

FAQs

Is parking included with this hotel?

Is there a pool at this hotel?

Is The Park Hotel - Sure Hotel Collection by Best Western pet friendly?

What amenities are available at The Park Hotel - Sure Hotel Collection by Best Western?

Explore similar stays in Mid Suffolk District

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