The Scole Hotel

Car park was busy due to wedding

Very friendly staff. Lovely room. Great breakfast

Staff members very friendly and helpful, room in great condition, nice and clean place.

Amazing staff, room and parking excellent

Parking easy and welcoming staff. I found the pillows on the bed really uncomfortably and firm. The pillow case was like sand paper I never right reviews but this needed a mention. The tv remote also hardly worked and you have to operate at uncomfortable angles.

Comfortable bed, good facilities.

The tasteful decoration and use of combining the original building's character with modern

Nice setting and grand building. Not that clean. Room front door wouldn’t open more than quarter of the way as catching on carpet. No toilet roll so asked at reception desk and they managed to get 1 roll from their toilet. Lots of cob webs in the room, light in storage cupboard didn’t work so struggled to see our clothes etc after hz hung them Up. The shaving light didn’t work and the wall mounted shaving mirror was do lie I had to bend down for a shave.

Pet friendly with a garden to walk the dogs

What can I say.The negatives.Courtyard untidy on arrival 2 staff outside smoking,one had feet on the table.In the Nelson Suite large but drab miss match furniture room stifling broken sash cord on only window managed to force open used book to prop open,kettle lead too short had to place kettle on floor stale water in coffee machine no bath robes in room as advertised ironing board inadequate Bed creaking lumpy and pillow cases tatty with the stuffing coming out shower inadequate no pressure Asked for another room,none available booked evening meal no pie or steak available my sausage and mash arrived cold with congealed gravy and broccoli spears to break your teeth on sent food back waiter admitted there were issues,dead right there,Breakfast well !!! Milk jug filthy,no hot water urn,no orange juice,no fruits,yogurts if you don’t like coco pops you are stuffed,asked for cornflakes and more orange juice which they didn’t have the bacon could be used to make a saddle,consequently cancelled breakfast following day and had dinner at the White Hart at Roydon first class which is more than I can say for the Scole inn.Atrocious place and I would not recommend to anyone under any circumstances,not the luxury stay as we we led to believe it would be,We were glad to leave.,Oh and housekeeping was non existent dust all over the place,second day didn’t tuck in bottom bed sheet or clean toilet shower gel dispenser left empty

Lovely building, great staff and great breakfast but a little bit more attention to detail required. We had a lovely room, but arrived slightly early and were told under no circumstance could be check in early, even though the room was ready, without paying a £10 an hour early check in charge. Suddenly an extra £20, thankfully the room was very nice, and pretty clean but could have done with some attention, the bathroom door wouldn't stay closed without something up against it. Next morning there were no side plates for toast, salt on the tables but no pepper, there were two young ladies/girls waitressing, one seemed rushed of her feet, the other seemed to not be doing much, whoever is managing staff needs to just give the staff a little bit more training, basics, like put out the salt and pepper, put out side plates, give out cups and saucers, or mugs, just a mug would have been fine. Overall a great stay but needs a bit of fine tuning.

Staff were friendly. Beautiful old Inn. Cobwebs about the place. Coffee at breakfast was luke warm and not a filled cup. All the side plates in the breakfast room had a chip in them. Food was good. A light needs putting on the corner of the spiral stairs going up to rooms 18&19. Room 19 needs a backed chair placed in the room. 2 could be placed by the window. Only had bed to sit upon to read the paper, but we needed back support.

Staff brilliant m! Lovely hotel

If you’re driving, it’s an excellent quiet location for all routes. A taxi into Diss is £8-£10. However, the 25 minute walk to Diss is not recommended. The pavement is next to a very busy, narrow road. Neither is the walk to the 24-hour M&S food/ petrol station. There is no pavement beside a busy dual carriageway. Scole is lovely. Walking anywhere far is a nightmare. You need a car!

a very old property with fascinating history which is not emphasised. when we visited only 1 staff member at dinner who did very well for being a relatively new start. unfortunately the restaurant wasn't open when we visited and only the bar menu was available no warning given about restaurant closure. Having said that the menu was adequate.

Great hotel with very helpful staff who go that little bit further to make your stay better.

Twin room was in an out building, the bed was comfy and the shower (in bath) was good. Let down by poor WiFi and a bathroom mirror only good for anyone 5ft 8 or less. If you have a fear of spiders this is not a good room. I counted 6 large spiders.

The mattress was an item of torture with broken and weak springs. The room had a discarded bottle on the floor, dead flies on the window sill and most of the time the television would not work. The bathroom had severe need of corners cleaning. The towels and bedding were fine and tea/coffee facilities were very good. Not quite a complete disaster but I won't be back.

It is

Nice hotel. Cheap and cheerful. WiFi was naff and no air con but lovely staff.

A

The property is very old (16th century)and full of character. Each and every member of staff that we met during our 2 day stay were very friendly, attentive and welcoming. The food was great.

The staff were very friendly and welcoming

Great place to stay as we stay here every time we’re up there and the staff are very accommodating and looked after us.

A good welcome and good continued service. Breakfast was good.

It was good but bed was to soft

Friday evening there were a few dishes unavailable from menu which was disappointing.

I didn’t catch her name but the young lady who is assistant manager… what a job she does! She looked after reception, was the main waitress, also serving behind the bar. And no one was left waiting whatsoever and all on a night that the hotel was fully booked. Tremendous job!

A little tired in respect of facilities Shower poor Taps and bathroom Rest ok

The room was clean and warm, the decor did not compliment the age and character of the property, booked for two nights and went down for breakfast in the second day and could not find any staff and the breakfast room was looked so had to go to Diss for breakfast !!!

An ideal base geographically for chosen sight seeing locations along with meeting up with friends. Disappointed that the room was not within the original 17 century building with so much character. I was allocated a ground floor room in a relatively new block at the rear of the property. The room did not really have any wow factor and I got the feeling that these are the rooms provided to workmen during the week. The pop up plug in the sink was missing and the bath plug did'nt fit. There was a hot iron mark on the carpet. Returning from a day out on the second day the door to the room was found wide open. This was addressed with the receptionist who apologized on behalf of the management (whom I never saw), fortunately nothing appeared to be missing. The bar service was good and the staff in general were very friendly. The hot food served was adequate.

It’s really frustrating as it’s a beautiful property and the front of house staff were lovely. However, the housekeeping need to do a better job with the rooms as they were not well maintained or the cleanest. The kitchen staff barely coped with 12 covers and the food servers didn’t match the description on the menu, nor were the food products used fresh. Extremely disappointing considering the price tag. The heating turned off halfway through the night and our room was freezing. Additionally, the breakfast took far too long and was very basic. Management really need to invest some time and money into the place, especially the dining area as it is dated and tired looking. Despite being a beautiful location/building l would not stay again as I was that disappointed. Once again I would like to highlight, the front of house staff were incredible, the kitchen staff however… either need sacking or retraining.