Smugglers Luxury Accommodation

Greeted by Graham the owner who gave us a warm welcome, great breakfast, ideal position with a added bonus of being able to park the car next to our accommodation

Nothing to dislike

Nothing appalled, didnt stay in the end, had to book in somewhere else.

1st nights stay, had to spend alone in my car, in a car park near kings lynne, as delays on drive and owner wouldn't wait for me to arrive between 22.15pm and 22.30 despite him only being yards from accommodation, then told me he's only open from 9.30 am next morning, for check in and breakfast, breakfast served just after 10am in a freezing, ice cold dining room, burnt black toast, inedible strange tasting sausage, rest just passable, but I was frozen to the core, the host had served cooked breakfast and promptly left the freezing building, couldn't find him, he was up the road somewhere. Got in my room to find dirty carpets windows and blinds, shower mould in, stains on bed sheets, I promptly left. Tried to call booking .com but got a chat bot, after hours, trying to get a customer service number and calling only to get an AI assistant, time and again and being cut off trying to speak to real person, by then it was night time again and I had no where to stay, after making my complaint to customer services, being out of pocket having paid for Smugglers Accomodation and it not being fit to stay in I had to find a hotel myself and pay again to stay somewhere 45mins away from where I needed to be, but at least I finally had a bed for the night. I was left terrified in my car and frozen for over 12 hours, had no shower or way to get clean till I got to the hotel I booked which which was some 30hrs + after I'd set off from home. Made me ill, Ruined my stay and all my plans. Disgusted and appaled. I HAVE PHOTOGRAPHS, taken of my room in smugglers, pity I couldnt take a picture of the temperature of freezing dining room or the appalling taste of the food, but do have pictures of black burnt toast. I have heard nothing back from booking.com at all which is also appalling service. When I do return home I will be speaking with my solicitor with regards to legal action. Yours regrettably Mrs V J East.

Very clean and comfortable. Bed great. Breakfasts fabulous as cooked by Graham! Great location for walking around Sheringham. Had everything we needed in the room.

We weren't clear about parking but all worked out. Also we live in the USA and couldn't get wifi or phone signal for some reason to be able to call on arrival to let hosts know we had arrived. Would be good to have an alternative way of contacting them for overseas visitors if possible, just in case tech doesn't work!

Upon arrival we were welcomed and allowed straight into our accommodation even though it was late morning. We were upgraded to a Cottage with the most wonderful sea views. We loved the property, it had everything we needed and made our stay even better than we had imagined when we booked a room on the b&b. The host could not have done more to make us feel welcome.

Nothing

Everything as normal

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Very cosy beautifully presented 👍🏻 A real gem to have found.Very clean

Absence of tea bags for morning cuppa although plenty coffee sachets

Very friendly and accommodating staff, lovely food and excellent location

Comfortable and convenient

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