Toby Carvery Birmingham by Innkeeper's Collection

Location was excellent for access to both Birmingham city centre and Dudley Zoo. We did not have breakfast, but it looked delicious!

Air conditioning would have been very much appreciated. We were on the third floor and in the middle of a heatwave. Although a fan was provided, it didn't make a huge amount of difference...

Location / staff / accessable room / clean areas / food

Nothing

Great room lovely staff even got us a fan for the room

Nothing

The main receptionist was very friendly and accommodating. We arrived after final check-in time, but she made us feel welcome and that was never an issue. The room was large, clean and had all the basic essentials. As always with Toby Carvery, the food was a treat - especially the Yorkshire Puddings for breakfast!

Our room was down a corridor and at the bottom of the stairs, near the Fire Exit. There must have been some prior flooding in that area, because the hall outside the room had a very strong smell of damp. They sprayed cologne and air freshener in the Hall the following morning to mask it, but when we arrived it was overwhelming and filled the room anytime we opened the door. Also, breakfast was from 7-11. We paid for our breakfast at about 10:50, and my fiancé sorted out our daughter’s breakfast while I sorted out mine. When she went back to get herself sorted out, the staff all gathered around the food and took portions for themselves, leaving little or nothing for her, even though this was before 11:00. Finally, we forgot an item in the room. I reached out to the hotel to see whether cleaners had located it, but a still awaiting a response. If not for the main receptionist, the staff would get a negative score. I’ve also included a picture showing the view from our room and the damp area outside our bedroom.