Arbanashki Han Hotelcomplex

Lovely rustic accommodation.

Not much to dislike.

Breakfast very good and big parking.

The hotel is set in lovely grounds & we were pleased to arrive. But we had two 80-year-old ladies & one of 86. I request assistance with taking their luggage to their 3rd-floor rooms. The reception staff said there was no one to help & seemed completely uninterested.

The lack of a lift or anyone to help less able customers with their luggage. The air-conditioning worked but was ineffective. Our room remained too hot for comfort 24/7. The prices in the restaurant were quite inflated & I was charged 17 Euros for one small bottle of very mediocre wine, which was an outrageous price. Breakfast was mediocre.

The resort grounds and garden were beautiful and peaceful, great for relaxing or a picnic in the evening. large room.

Breakfast was disappointing with very limited variety, and the dining room felt cramped. We had a power outage one morning. Although the property is marketed as a 4-star resort on Booking.com, our room was actually in the 3-star section. The bathroom needs better maintenance - the shower head leaked from the top and there was visible mold on the tiles around the tub. There were no coffee/tea facilities in the room by default. Housekeeping was inconsistent: after the first night, our room wasn't properly cleaned again, only towels were replaced and trash emptied. Welcome water bottles were also not replenished during the stay. We arrived around 7 PM to find our daughter's extra bed unmade. Although it may have been a booking error, the evening staff refused to set it up, stating that the responsible employee had already gone home. Refusing to assist guests in the evening is poor customer service.