Hilton Bandung

We had a wonderful stay! The bed was really comfortable, the room and towels were clean, and everything was well equipped. The breakfast was delicious with a good variety of choices. The property is also in a beautiful location, which made our stay even more enjoyable. The staff were friendly, welcoming, and always helpful. Overall, a lovely and comfortable stay — we’d definitely come back again!

There were a few things that could be improved. The shower/toilet area had an unpleasant smell during our stay. It would also be better if the toilet came with a bidet spray, as this would be more convenient for guests. Additional towels would be appreciated, especially for longer stays. Lastly, the shampoo and shower gel should be topped up regularly to ensure there is enough for all guests.

Excellent housekeeping team!

I think the hotel management should alert on how many people are staying and should provide the toiletries and towels accordingly

Clean, smells good and smile staff

Restoran gf, at smooking area…to near the main street…and very loud

Beautiful property

I tried calling 3 times prior to booking and then prior to arriving to ask which room to book for smoking. I looked at questions in the app and saw a hotel staff member had suggested delux for smoking so I booked that. I then messaged the property twice asking about smoking room and never received a reply. When I went to check in the woman told me that I would need the premium room for smoking and the cost would be double my original cost. I looked for the same day in the app and the room she told me I needed was 99 dollars, 25 dollars more than the room I had booked. I told her I would happily pay that extra but paying 140 dollars from 72 dollars was too much especially since I could see that room available for 99 dollars. I spoke with someone else on the phone and after one and a half hours; they downgraded my room to a lesser room for my original cost and refused to give me the premium room even if I paid that 99 price. I never asked for anything free and only refused to pay 142 for the room I could clearly see for 99 dollars. I sent them screenshots of everything from my phone calls and messages to the cost on booking.com for the room they wanted 142 at 99 dollars. I have worked in customer service for most of my life and have no idea why they refused to just do what was obviously the right thing to do and I will never stay in here again because they were just trying to screw me out of an extra 50 dollars and for what ?? The room was available and the cost via booking.com was 99 which I clearly agreed to pay but they refused and only said that on their computer the cost was double my original 72 dollar room.