DoubleTree by Hilton Cape Town Upper Eastside

Very normal hotel, rooms are small but comfortable enough.

My bedside lamp was disintegrating from old age, shower drainage wasn't great, analogue aircon was guesswork

Cleanliness

We are couple but there was 2 single bed in the room. Even though both the bed was attached but it was moving.

The clean, quiet and accommodating environment

We enjoyed our stay here, the service was great and the room was clean.

The loft room is worth it. It feels like home. I Loved it there

The breakfast didn’t have variety.

Close to my place of business

Average

Staff were amazing, helpful and friendly. We stayed here prior to starting our Nomad overland adventure and it was very handy for that reason. You can request a table mountain view room - would definitely suggest this as the other option is a desolate field with rubbish and men waiting around in cars. Shuttle to the V&A waterfront was handy!

Quality didn't match the price. Pretty expensive for a hotel in a rough-ish area. We had worn towels with holes in them and a leaking shower and hand basin.

Close to airport.

The hotel is very comfortable and lovely. This was my second stay with them and will return again. I also liked the close proximity to UCT

Nothing

It’s location, really close to family. The property itself is pleasant with views from the rooms.

The room size and view is not bad.

The toiletries including shampoo, soap and conditioner has not been refilled.

Nice and comfy beds…easy check in

Location is too far… Wi Fi unstable…

The hospitality The kindness of the staff Loved our room People going the extra mile to make us feel at home away from home

Nothing actually

Room and Bed and food

Everything met expectation

Alarm at 4.30 am I ignored it ten minutes later piles of guests returning to rooms.

Location fraudster travel desk vague staff.I was a rand short on my bill.Bad looks from stall is 1 rand a jobs worth issue at a Hilton?

Room was ok. Breakfast was gppd

Room cleanliness and water spilling from bathrooom

Breakfast was great and the staff were were very attentive and friendly. Our room was great with a view of the mountain. The beds were comfortable There were good facilities with a convenience store and a Korean cafe on the ground floor. There was a shuttle service to the waterfront.

Limited lunch options for vegetarians in the hotel restaurant.

Breakfast was great. It was also warming to be around a close environment to V&A. The People were welcoming.

Room was not as comfortable. some lights were not working

Service was excellent

Nothing

Getting eggs at breakfast takes way too long. There’s no eggs available at the buffet and have to be done by the chef on the hot plate. I was at breakfast for 30mins and gave up in the end on the eggs. Understandable if it was busy, but it wasn’t.

The warm cookie on arrival :) A very comfortable and spacious room. It was clean & neat and the bed was very comfortable

The view wasnt very nice.

spacious

Location

The staff were really good. The head was very comfy and room too.

The lifts weren’t the best the location is too far away and not very safe it was a shady area

Didn't eat breakfast. Room was adequate. Bed was comfortable

No views.

The location is good if one needs proximity to the airport, Groote Schuur or UCT.

I had made a booking on booking.com and later added on a night directly with the hotel. A month after my stay, I happened to log into my Hilton Honours profile. To my absolute shock I saw that I had a booking pending for Dec-Jan 2026 (arguably the most expensive time of year in Cape Town), complete with my credit card details. I had made no such booking. I called the hotel to ask when/how this booking was made and they said that it was through booking.com. I said there was no record of this on booking.com or email and asked for the booking to be cancelled, which the hotel did. To date, I’ve received no feedback as to how/why this came about but it was very distressing. Had I not checked my Hilton Honours profile (which I rarely do), the amount may have been (possibly fraudulently) deducted from my credit card account. I have to change my credit card as a result. Given this experience, I would be very wary of staying here again or recommending the hotel to others. My stay itself was disappointing. The room service options were very limited. I had ordered some toast during my stay, it arrived without any butter or condiments which gave the impression of minimal effort on the part of the hotel. The restaurant is also hesitant to accommodate special requests (for vegetarians for instance). I read that there is a mall within the hotel building, I found that this was incorrect. There are a few stores and take away places at the entrance. Upon entering, there is a strong food odour in the hotel which is not pleasant and not the standard expected from Hilton in other locations. Lastly, the surrounding area is not particularly safe and I wouldn’t advise walking in this area, particularly at night.

Comfort bed

Location dirty when you look outside

Had a lovely stay. The hotel was close to where I needed to be, and the complimentary shuttle to the V&A waterfront was great & convenient.

Helpful ,efficient & friendly staff members I.e reception staff

Nothing

Retaurant

The shuttle service to the start of the marathon was a nice surprise.

Rooms not serviced when we were out between 6:30am - 1pm . We do understand it was a very busy weekend at the hotel.

The apartment was only cleaned after we were back at 3pm on saterday

I loved the room decor and its size.