Apart-Suites Hostemplo

Excellent location. The apartment was very clean and well maintained throughout our stay. The staff were friendly and responded quickly.

The bathroom was quite small, and the shower pressure was relatively weak. The kitchen felt a bit cramped. The check-in process was somewhat confusing, as it was not clear whether we needed to visit the reception first or where our apartment was located.

Location, location for La Sagrada

All good

Location and space is good

Getting into the property and lack of clear instructions and help.

An apartment is in a good location, very small — nicely furnished, yes — but it’s basically a very expensive hotel room.

The apartment, for which we paid almost 500 EUR for two nights, comes with certain expectations. A view of the Sagrada Família costs something, but for that apartament it was really too much as it does not meet the standards. A small fridge and a few dishes are exactly what you get in a small but decent hotel for much less money. We would expect at least to be able to wash the dishes properly — and certainly not to have to wash them in a tiny bathroom sink! And yet you have to wash them, because the instructions clearly state that you must wash all the dishes. That’s not really a problem in itself, but with this requirement, it’s also necessary to provide the means to actually do it. The bathroom is so tiny that you can’t even turn around properly, and there is no space to put down toiletries — which is really a basic requirement for any accommodation. Another basic requirement for good accommodation is a comfortable bed, and we did not have that in this apartment either. The apartment was rented out with a broken glass wall in the bathroom. We informed the owners about this immediately upon our arrival, and they acted as if they knew nothing about it. It is hard to believe that they were not aware of this, as it had been hastily glued together — something that could not have gone unnoticed during the inspection after the previous guests left. This means that the apartment was rented out in a faulty condition. We have tried to resolve this issue directly with the accommodation owners, but unfortunately without success. It is not our habit to complain in this way — in all these years we have never once requested a refund — but in this case, we truly feel wronged. But the complaint was not heard. The apartment, for which we paid almost 500 EUR for two nights, simply does not meet the standards and is not worth it.