Guests love it hereGuests give this property a top rating
High-end valueWell priced for this area
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About this hotel
Overlooking Fistral Beach, this stylish Victorian hotel features a Five Bubble rated spa, surf school, approach golf course and a wonderful sea-view terrace. Awarded a 5-stay AA rating, the Headland Hotel is a 10-minute walk from Newquay center.
Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.
Overlooking Fistral Beach, this stylish Victorian hotel features a Five Bubble rated spa, surf school, approach golf course and a wonderful sea-view terrace. Awarded a 5-stay AA rating, the Headland Hotel is a 10-minute walk from Newquay center.
Amenities
Pool
Pets allowed
Internet / Wifi
Smoking allowed
Parking
Laundry
Balcony or Patio
Hot tub or spa
TV
Wheelchair accessible
Beachfront or waterfront
Gym or Fitness Center
Garden
Family friendly
Free parking
Things to know
Additional fees to expect
Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.
Service feeThis helps Booking.com provide a safer and more secure booking experience.
TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.
Customer support
Customer support is handled by our partner Booking.com
Ratings and reviews
8.8 / 10.0
Excellent(709 Ratings)
100% verified reviews
10.0 / 10.0
A pleasant and comfortable stay.
Light and airy with lovely views
Nothing
9.0 / 10.0
Fabulous hotel and spa, great facilities and wonderful staff.
Attention to detail throughout, fabulous hotel and spa and staff were so attentive and polite.
Absolutely nothing!!
5.0 / 10.0
We found the restaurant pretty mediocre with little change in the menu and far too many dogs present
The room with the view was excellent.
What could have been definitely better was heating in our room. At our age 79 to return to a room with no heating and constantly battling to get the heating to work. Who wants to have a shower with no heating.
5.0 / 10.0
Everything was perfect apart from no sleep
The property is 5 star everything is special
We stayed in room 011 and the constant noise from the heating system was awful. Very little sleep if any.
4.0 / 10.0
Great expectations, which were not achieved, and several avoidable disappointments.
The service to us from the staff was friendly, patient and efficient
The room we were given had been refurbished, however the the frames of the two small windows in the bedroom and ensuite had been sandpapered but not painted. There were cobwebs on the inside of them. The view was a dirty grey wall approximately two metres from the window.
We were offered four other rooms, three of which were unacceptable for different reasons. We accepted the fourth and last option, which had a 'beach view'. We were later informed this "upgrade", despite it not being refurbished, would cost us an additional one hundred pounds per night, which had been reduced from one hundred and twenty.
Other issues encountered:
The room was cold at night. The central heating control was faulty (no A-C since it is a "listed building"). The hotel supplied an electric radiator on the second night.
The double glazing was faulty, allowing a cold draught. In the high winds this also caused a loud whistling sound.
The small wardrobe (for two people) only had space for six coat hangers.
5.0 / 10.0
It would have been lovely if the spa experience wasn’t such a let down.
The location of the hotel and the room was excellent.
Children everywhere and completely took over the space. It felt like a leisure centre and wasn’t relaxing at all. We have attended other family hotels before and there have been far bigger periods where it is adults only. Children were then running around the bar area in the evening.
9.0 / 10.0
Very relaxing ,comfortable and friendly
Stunning location , very old gentry feel hospitality, welcoming feel
The entertainment in the rooms could do with having streaming capability,
10.0 / 10.0
A very comfortable and relaxing stay.
The hotel is in a fabulous location overlooking Fistral Beach and is a convenient walk from Newquay itself. The staff were without exception, warm and welcoming. The hotel is spacious and comfortable and the food excellent, though we only used the main restaurant for breakfast. The pizzas in the pool complex are excellent. Our room was comfortable and well appointed.
Nothing comes to mind.
7.0 / 10.0
Great hotel in great location. Stay relaxing.
Breakfasts were great. Evening meal in the RenMor superb though my wife as a non fish and seafood eater found the menu restrictive. Location of the hotel could not be better. Service and staff great
The outlook from the cosy room is a disgrace. With a little imagination and a not great outlay the lightwell floor could be turned into a delightful garden and the walls could be painter with a beach or seascape. This would be mood lifting and enhance the stay for anyone using these rooms.
Had a meal at the Deck. Such a simple thing as a pizza delivered to table with excessive burning to the top and the whole of the base burned. This resulted in my wife eating her meal and then having to wait whilst my pizza was remade and I ate it when delivered. At the prices of the Deck I have to say the size was unexpectedly small and the quality (even of the correctly cooked pizza) was lacking. The bright spot of the visit was the staff - cheerful, funny, couldn't do more to help and, in one case, she was able to predict our choices before we voiced them.
9.0 / 10.0
Good stay - great service
Amazing staff
No major negatives
10.0 / 10.0
Beautiful weekend away
The whole experience was amazing. Polite and helpful staff in the hotel, spa and restaurants. The rooms are beautiful and the building itself is stunning. We stayed for one night, which included use of the spas, which were all amazing and had a nice range of things to do. The food was delicious and there was a lot of variety. We had the best time, it was really relaxing and we couldn’t fault it, even on a rainy day. We will definitely come back and can’t wait to book it again. Thank you!
10.0 / 10.0
Girlfriends birthday weekend and priceless memories were made. Many thanks
Loved it all
10.0 / 10.0
Absolutely fantastic such a treat we will be back.
To start with thankyou for upgrading us upon our arrival to a coastal suite as we were celebrating our ruby wedding anniversary.The staff at breakfast were very attentive always , having time to ask what we were doing that day and to tell us to enjoy ourselves .Reception and concierge always spoke politely and were very helpful.Thankyou for the mints for the journey home a nice touch much appreciated
Coming over from the spa at 7.30pm the lighting was an issue, there are large boulders which could have easily been walked into and a step down into the car park in front of the hotel
1.0 / 10.0
A waste of money and effort.the hotel blamed booking.com
Nothing was going to be good after being put into a windowless room
Nothing was going to be good after being put into a windowless room
9.0 / 10.0
Lovely staff, comfortable stay
The staff are so friendly and helpful. Nothing is too much trouble, they make you feel so welcome. The breakfast is amazing!
We could hear a humming noise throughout the night. We still managed to sleep ok.
10.0 / 10.0
Accommodation fine but dinner in restaurants disappointing
Fine
Dinner menus
8.0 / 10.0
Overall , it was a lovely weekend . The staff are the prime reason for this , they work so hard to look after the guests
It is a beautiful old building in a wonderful setting.
The communal areas felt over busy at times with the hotel being full , it didn’t feel as relaxing as we had hoped .
The food on the Saturday evening didn’t live up to the 5 star rating , I think this was because the hotel was over committed to what it could deliver . However , our disappointment was acknowledged and a very fair solution reached .
10.0 / 10.0
Excellent
Location
Nothing
9.0 / 10.0
Lovely stay
The staff were amazing. So lovely and professional, but with a personal touch. It was clean and relaxing. Spa treatment was 10/10. Food in RenMor was delicious.
Every morning we were there, there was no hot water for a shower. When questioned on the first morning, it was a boiler issue that was resolved.. but it happened again the next day at the same time.
I also booked a sea view room, but it was a view of the car park. That was disappointing.
7.0 / 10.0
Beautiful hotel and spa facilities but...............
Absolutely beautiful hotel and spa facilities. Lovely staff who couldn't do enough for you.
I was a solo traveler and paid for a cosy room which was absolutely beautiful. However I received little sleep because of a constant humming sound from the industrial fans outside. My room wasn't replenished with fresh water, hot drinks and towels which was quickly resolved after a phone call to reception. Of note the cosy rooms over look brick external walls. There is no information prior to booking about the noise disturbance. I was asked on two occasions by staff 'table for two!" when clearly I was alone. This didn't bother me but I could see it would be a problem for anyone having to travel alone after a divorce or bereavement.
9.0 / 10.0
Lovely pleasant stay
Easy, friendly hotel
Quite tired in places
5.0 / 10.0
Grand hotel, sadly the food quality is very disappointing 😞
The spa facilities were really lovely and we also used the one inside the hotel. Wonderful. The location was really central and easy to travel around by car. The hotel itself was very grand and eye catching. Lovely staff.
There were only two disabled spaces which were both full upon arrival - so it was tricky to park. Parhaps they could add more onto the left of the entrance. They had quite a few electric spaces. We were given a room above a restaurant, which was exceptionally noisy with the fans in the evening and again, in the morning. Room 31. When we informed staff they knew immediately which area we were in and we asked to switch rooms. Which they did accommodate. Looking at the windows it could have been secondary glazed to avoid this. I wanted a quiet room and paid for a superior room.
The food was below standard in the spa area. I ordered a pizza and the staff didn't understand the order. It came out three times and each time not what I had asked for. So disappointing. In the hotel restaurant we also dined and I don't believe the quality of food or the way it's cooked reflects the prices charged. They forgot to bring sauces and the food was undercooked and rushed.
3.0 / 10.0
Need to teach Chef to make lobster thermadore what he served incorrect.!!
I liked the black pudding & smoked salmon.
Breakfast not in keeping with the standard hotel portrays. Always having to ask for salt & pepper. & sweetners, then wrong tea served, Bacon awful. Always having to put hand up to get attention from staff in restaurant at breakfast different person each time, as they rushed past.
10.0 / 10.0
Left The Headland completely relaxed after an amazing stay.
What’s not to like about The Headland. Fantastic location, amazing views, great amenities and extremely friendly staff. Looking forward to staying again in the near future.
Nothing.
9.0 / 10.0
Fantastic views, staff and amenities.
Fantastic location, excellent evening meal in the restaurant and breakfast, friendly staff with special mention to Verity. Will defo come again 😊
10.0 / 10.0
Absolutely fabulous stay. Highly recommend.
Everything. Old and new. The views were amazing. Spa beautiful.
Nothing.
2.0 / 10.0
Disappointed, and sad for wasting money
Only the location of the hotel is amazing, and the spa and pool facility next door which can be used by guests.
When we pay £300+ per night for a 5 star hotel, we expect the room, facilities, service, etc. to be top notch. Very disappointed with everything. Worthless facial and body massage. 30 mins session ended in 10 minutes and if you question, the staff shows irritation and frustration. Facial was like someone is touching with feather, no proper massage, scrub, nothing!! Room was a JOKE. The door handle is so low that an avg height adult has to bend down to open it. No AC coz apparently it is LISTED so we had to use the table fan provided at 32 degress celcius. The room was not anything like what I saw in the photo and booked. Horribly tiny for two people. We were feeling suffocated. Carpets stained, smelly pillow covers, stains everywhere. Like what has qualified this to be a five star hotel?? Do these folks even know what is a five star hotel???? Customer service is not their concern at all. They act like they are doing us a favour. We put our used bathrobes on the floor as they were soiled. The housekeeping put it back on the bed, and when we came back we saw it is wet. When asked, they said we don't change them during the stay even if soiled. Had to request for a change for which the housekeeping made faces and kept grumbling that they don't usually change.....like what is wrong with them?? Please leave hospitality business if you are unable to provide good service. No need to charge people so much and show your frustration. I have so many other things to write but have no motivation to, coz it was such a disappointing experience. I don't know how it has been a high rated hotel.
Attaching some photos of the carpet in the room as soon as we checked in. I am so disappointed that I don't want to attach more photos or write anymore
10.0 / 10.0
An excellent hotel with staff to match in a wonderful location.
Everything
Nothing
9.0 / 10.0
Very relaxing and will definitely return.
Location was fantastic with amazing views. Staff were friendly and helpful. Food was delicious.
Breakfast service was a little haphazard the first day, but it was a busy time.
9.0 / 10.0
Had a lovely stay & although we did not like the dinner on offer.
Breakfast was lovely, well cooked & plentiful. Room clean & well maintained. Location outstanding!
Dinner was disappointing, chicken was lovely, but the vegetables were awful. Fondant potatoes were nice, but hardly enough to bother with. The vegetable that came with it, although large, it was hard & tasteless. We had noy idea what it was! The sweets were lovely chocolate pudding & lemon tart.
10.0 / 10.0
Perfect for our anniversary
I loved the location and the spa facilities. I’ve visited this hotel 3 times and it’s always been an enjoyable experience.
It’s hard to fault this hotel. The only thing was at breakfast the wait was longer than expected. I completely understand the staff and kitchen were under pressure at the volume of guests who had arrived. Even the maintenance staff were helping. So it’s not a negative comment but highlighting the staff for their non stop service. I wish others saw how hard they were working x
7.0 / 10.0
A special place to stay
The location is great
The service is sometimes very average and the deco is only half updated
10.0 / 10.0
Beautiful hotel in wonderful location
breakfast was excelent
room was good, though next time I will want an external view
superb location
my mistake, having a no view room
1.0 / 10.0
Unnaceptable stay.
Great historical building in a great locations
Very old and tired with a pretty old smell inside. The room was barely big enough for a small double bed and was horrifically hot (and dirty with stained soiled sheets)
4.0 / 10.0
lets just say we will not return
location
short staffed terrible service
10.0 / 10.0
5* all the way!
Absolutely fantastic location, staff were amazing and went above and beyond, onsite spa's were beyond what we expected and had an amazing room with incredible ocean views!
8.0 / 10.0
Very friendly hotel. Everything was good quality and bery confortable
The quality of the furnishings. Bed was very comfortable. Very clean. Food was very good. Staff very friendly. Liked the Deck area. Spa very clean. Mints on departure were a nice touch.
Dogs at breakfast! I don’t want to eat where dogs are shaking(who knows what they are shedding where we are eating) and barking. Yes I have a dog but dont treat it like a child it is treated like a dog!
Delay at breakfast had to chase tea/coffee. When joined by others had to ask for cutlery then no napkins. Seating by the curtain which took quite bit of space at the table and the circular seat in the middle of the restaurant felt like eating on a roundabout. Although the view from the table was outstanding.
10.0 / 10.0
A truly beautiful hotel with stunning views of Fistral beach
Everything
9.0 / 10.0
Beautiful
The breakfast, spa and staff
Exterior needs work
10.0 / 10.0
A 5 Star stay at a really nice hotel, with very well trained Staff
Breakfast was good and very well done. However, I would suggest a little more choice be considered
Nothing in particular
FAQs
Is parking included with this hotel?
Yes, parking is listed as an amenity at The Headland Hotel and Spa. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at The Headland Hotel and Spa. Enjoy the water!
Is The Headland Hotel and Spa pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at The Headland Hotel and Spa?
We found 15 amenities for this rental. This includes pool, pets allowed, internet / wifi, smoking allowed, and parking.
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