Derwent Manor Boutique Hotel

The pool area was disgusting the hot tub had brown rings of muck around the inside, the pool water was murky. The changing room shower was freezing cold. The family room we had had no heating the thermostat was turned up to 30°c still stone cold. found a fan heater in wardrobe which we had to put on then had to switch it off has there was orange sparks coming from it. Bare in my I had my 6 year old autistic son with me. The bar staff are extremely rude, when asked for what room we were staying in had to sign the receipt we had the pen thrown at us, then they are too busy talking amongst each other behind the bar. My son had lost his teddy, baring in mind he’s autistic that teddy means more to him than anything else, my partner had gone back to the bar are to find it to no avail, he asked the night porter would he mind checking cctv, was told that it’s not important to him so no he won’t. This resulted in my partner having words with him. Eventually we found the teddy it had been kicked into a corner behind a door. 1 hour later we have a knock at the room door from the police, saying my partner had to leave. To which he did.Skip to 1am me and my son in bed trying to sleep knock at door from the night porter saying had reports of noise coming from the room, when I said we in bed trying to sleep but yes I’ve heard doors clattering but not from here he sharp changed his story to it’s from this area of corridor. Think the staff need training in customer services this is meant to be a boutique hotel, I’ve had better service from a cheap nasty b&b in Blackpool and that’s saying something !! and the food was appalling that my son got. Would I go again CERTAINLY NOT !!

Location . Nice staff

Not enough good choice for families . Not enough water in room , needs a fridge too . More activities for families .

Room was nice

They messed up our booking and gave us a downgraded room for the same price. “Spa” was freezing cold, Hot tub was half full and freezing too. Tiles falling off wall in sauna. Wardrobe door didn’t work.

Lovely and clean excellent room and bar, good food friendly staff

The pool was a let down cold and dirty

We stayed in the hideaway which was amazing! Loved the decor room was spotless and bed was super comfy and really warm too despite the cold weather , Prego restaurant was also really nice food was 10/10 and very friendly staff , we then went over to the bar area which was also lovely

I liked everything , however the pool wasn’t working when we were there which was a shame! However staff made it up to us by giving us a voucher to go back for the spa which made up for it☺️

As always, the welcome from reception sets tue standard for your stay and Derwent do it well. Friendly, warm and most of all helpful. There isn't a bad room in the hotel, we've stayed in quite a few!

There's nothing about this hotel that we don't like, top marks always.

The location

The spa needed updating and we had to wait nearly half an hour for our afternoon tea which from the conversation we overheard they had not catered for our booking we made

Done to a high standard in a beautiful location.Lovely helpful staff and lovely food.

Nothing.

Breakfast was tasty,beautiful rooms and the dinner was lovely

Lighting in the rooms could have been a bit brighter which did make it awkward for doing make up

Location and facilities

Very professional and friendly staff, clean rooms and public areas

Lighting near mirror not good for doing your make up!!

The ambience and surroundings

Stairs everywhere difficult with a leg injury … up and down a lot

The hotel generally was gorgeous. The staff were amazing. The room at a first glance was stunning we stayed in the Den.

Our room smelt like smelly drains constantly, the water in the bathroom had an odd orange tinge which cleared if you left the tap on long enough, the tiles around the shower were a bit grubby and could do with replacing, we stayed from Saturday to Tuesday and when we had housekeeping they didn’t change the sheets, leave fresh towels (we had to ask a member of staff who dropped them later that day) or replenish the bottled water which given the cost of our stay was really disappointing. The gym and “spa” area really needs an upgrade for the prices being charged.

Beautiful surroundings, beautiful hotel,

Lots of doors and stairs especially as I am an elderly lady

Clean the rooms proper thick of dust

The food came out cold ! We changed our room 3 times first time was because the room I booked apparently you have got robes so I had to pay anther £60.00 to get robes and change rooms second room had no heating in was freezing and staff were not good ! The manager on the bar was very good but he finished at 5 pm but had to go to bar to order food as we were waiting for waitress for again got sick of waiting !!!!!

Perfect location, modern, warm feel, great staff, plenty of food options, great breakfast

Fire alarm and evacuation at 6am for 1.5hrs ok yes that’s a good thing and no one hurt etc but did disrupt our sleep and wasn’t the relaxing stress free overnight stay but no discount or refunds offered and pretty much played down when we checked out.

Immaculate rooms of a very good size and interior design, perfect winter getaway. Perfect food resteraunt with delicious food and perfect service from staff.

‘Leisure facilities’ although not advertised as a spa, it just feels like a lot more could be done with the building. With a refurb I feel like it could be one of the best locations in the north east and be incredibly popular. Also let down when trying to relax in the jacuzzi/hot tub and the children were doing cannon bombs and making it not so relaxing. Yes I understand they’re kids but also feel like making this more of a modern, relaxing and private property the hotel would flourish even more.

Hotel is absolutely gorgeous, well designed, stylish, very comfortable, the grounds are lovely

Absolutely nothing

Food can't be any better , have always been very pleased both breakfast and meals in prego restaurant are excellent 😋

The spa facilities will be a great asset when updated

Fantastic breakfast: cold and hot buffet in a lovely environment. Quiet surroundings with woodland and countryside walks nearby. Evening meal in Antlers was delicious with excellent service. Very comfortable bed for a good night sleep.

It was lovely and comfortable and the staff were very friendly and food was amazing

Pool and gym were good.

Room had way too much furniture in it and you could hardly move around the room.

Great location on the edge of the Pennines in easy reach of the Tyne and Tees Valley. Amazing rooms with all the home comforts in easy reach of all the facilities. A deffo return on the cards.

N/A

I liked the fact they acknowleged our wedding anniversary and put a card on our table. The fact they allowed dogs and felt really comfortable with her in the restaurant too. My salmon fishcakes were lovely and the breakfast. Some of the staff (alfie especially went above n beyond) the fixtures and fittings were quality in all the seating areas reception dining etc.

There should be a fridge in the room for 200 pound per night. The room was ok the tv was a little lop sided and old as took a while to turn chanel and volume. There was a long wait for drinks at the antel bar as there was a private function.My husbands food sat for half an hour while he waited at the bar to be served then his garlic bread soaked in oil but also smelt weird. The room could of been abit more luxury for the price. The spa facilities werent great not private at all. And pool was tiny. We didnt use it.

The hotel was stunning

Nothing

Rooms are modern and clean

The breakfast is awful, staff are terrible.

Hotel lovely but spa was a bit of a let down very run down and dirty

Cleanliness of the spa

Food was excellent, so was the breakfast

Stayed in the hideaway. Room was smaller than expected, paint was chipped on wall next to TV and bathroom door

Exactly what we needed. The room was ready for us and cleaned by Kaylee.

Great for a retreat, slightly further from the family