Great Victoria Hotel

Excellent hotel with excellent room and services and meals

The easy location next to the town center and the interchange. We liked the friendly staff and the great service from the Manager Anthony and staff Leonie. We liked being able to ask for the little things that made us comfortable - extra tea and coffee and nice clean towels. Nothing was too much trouble for the staff.

The lack of a good menu- breakfast was fine and served in our room but then nothing on offer until 3pm for sandwiches or pizza and fries or garlic bread. Potential guests need to check what food is available at the hotel. There are plenty of food outlets very close by but eating at the hotel was limited and a bit of a let down because it was cold outside and we didn't want to have to go out during our stay.

Comfortable and convenience to the city centre

Location and rooms were comfortable

Stayed here lots of times but not sure if ownership has changed but toilets in lobby were out of order, a group of girls in adjoining room shouted and played music loud both at night and from 5am, guy on reception did not seem interested, so ultimately a terrible nights sleep,and downloading app and paying for parking was a nightmare and ultimately I was fined as I didn’t complete correctly. Hotel needs to have clear instructions or take pay like it always used too. Also the windows in room were screwed closed ! Not sure that is safe Unfortunately won’t stay again

The central location

When we arrived we were told the lifts were not working so we had to walk up flights of stairs to our room. The room was very basic and clearly needed refurbishing. I was very disappointed considering the hotel demanded a £50 retaining fee for damages. There were cob webs on the ceiling, paint on the curtains and the overall decor needs attention. Also it would have been nice to have had a tea spoon in the room to accompany the tea making facilities. Overall very disappointing.

The staff were super helpful and made sure our request for a first floor room was fulfilled.

The lift is still out of order so does cause issues with mobility difficulties.

Nothing want refund

Too small, too warm, too dirty, set off my seizures and no help

Nothing

Central heating issues

I need to provide a complaint where do I direct this as this section will not be adequate to explain everything I need to write. Please email me how I complain ASAP

As above

The hotel room was cold, no heater on We showered with lukewarm water No wifi, Television can’t come on because of WiFi.

Staff were lovely. They had had 3 parties the night before and hadn't caught up. Having listened to the general managers phone call on Monday morning I now know they had one staff member unable to come in and another staff supervisor go home sick 2 days running during a shift. The staff were polite. Looked after our luggage before check in and after check out. Nothing was to much for them. Polite smiling and kind.

Check in time later than said on email. Room was still not ready when we did eventually check in. Tv remote didn't work. Reception changed batteries still didn't work. Room was not hoovered and had a curry smell to it. A hand towel and a bath sheet were in the wardrobe. Not enough for 2 people. One single bed mattress dipped in the middle. The lift was out of service.

Great location and had a gym

Quite disorganised. Sent me to a dirty room after waiting quite a while. Charged me twice which I had to sort out.

The location is ideal, right next to the train and bus station and next to St George's Hall. In the room that I was allocated the heating was not working, so I was immediately upgraded to another room. The rooms are spacious, clean and tidy, with ensuite bath and shower. The Hotel is in the quieter part of town, so you won't be disturbed by external noise. The staff are very polite and friendly and only too pleased to help.

Everything was good

Proximity to St George’s Hall Staff friendly

Stayed here many times Room 115 was disappointing, shabby , poor coffee, tiny bathroom , 4 hangers one was broken . Not enough suckers next to bed.

The location is good for events at Bradford Live

My friend and I came away from the stay with several bedbug bites, confirmed by the doctor. We needed antibiotics to treat it and have been left with unsightly and highly uncomfortable bites 2 weeks on. The hotel have been incredibly slow to respond to messages about this. I have had no confirmation as to what they have done about the issue (for people staying there in future) or whether they are willing to refund our booking- given it has cost us more in medication than we paid for the room! The room was 212.

The room was cold i told reception radiators in room wasn't on i put it on but bathroom radiator wasn't working i switch it on coz it was electric but never warm up.but room was nice

We liked the location for what we needed. We had an event at Bradford Live. 3 minute walk away.

The hotel staff. Gentleman at reception did not listen to me when I provided feedback on our booking experience. Our room was dirty. We had no toilet roll. We had one towel between 2 people. I called down to reception for nearly half an hour and no one answered. I had to go down myself. We were on the 3rd floor. The lift was broken. No mention of this prior to arrival. I asked for the same floor as my family, I was told there was no space, only for the 3 couple behind me to be given that floor. I was told 3 to 4 minutes for towel. 1 hour later, no towels and they weren't there when we go back at 10:30 pm. Bathroom floor was dirty also. Shower didn't drain efficiently. 20 minutes after showering, bath still full of water.

Nothing at all

Everything

Lovely old building Good location Pleasant staff Comfortable bed

TV didn't work efficiently with no connection to WiFi (despite it saying there was WiFi available). TV stopped working completely the subsequent morning of our stay. Initially allocated room poorly designed with TV situated in a far corner which made watching TV in bed virtually impossible. (We were given an alternative room when we pointed this out). Lift was out of order. Room telephone didn't work so we had to make multiple trips up and down the stairs to Reception. No cold water pressure in bathroom sink - barely a drip. Room service/bar menu missing many of the items listed.

The first room had no remote control and the maintenance couldn't fix the issue - Moved to a smaller room and the bathroom ceiling and wall was covered in Black Mold

The disgusting service from the General Manager - The lifts were out of order and they have a hotel policy where you have to pay a pre paid £50 on arrival - The GM told me if you don't like i will cancel your booking in a confrontational manner

Fantastic location, generous sized room and perfect for what we needed

The lift wasn't working and we were on the top floor

Beautiful building, ideally located

Lift not working, appears to be permanently out of order. Room only half serviced and the bathroom needs a toilet brush

Location

No lifts working and on 2nd floor, lots of dust in room, fixed shower head and weak flow shower, bed uncomfortable, mattress very firm and felt uneven. Breakfast not worth money.

Very comfy bed Central Lighting was brilliant

Nothing we didn't like really

It was a place to sleep, and the bed was comfortable enough.

Noise transfer between rooms was terrible - I could hear literally everything from the room next door. The lift was broken, not great for upper floor rooms. The staff were rude and unfriendly. The catering for our event was dreadful, with zero attempt to identify allergens or provide for dietary requirements.

How it looked from the outside

Evrything, bath wasnt working, no cold water, shower had boiling hot water coming out of it, very cold no heating in the room

The manager on the night I arrived was so rude I never knew that I had to pay a £50 deposit n that had to be paid on a credit or debit card I had only £39.50 in my account (debit card) n the rest I had cash the manager refused to give me my booked room if I didn’t pay the deposit I said look at the time it was 23.30 on Thursday night were was I going to find a bank that I can deposit the remaining cash so my account is £50 so I can pay the deposit in the end I had to beg someone to transfer me £11 so I can pay the £50 deposit the person who transferred me the £11 charged me £20 to transfer the money into my account. The manager wouldn’t listen to what I was trying to say all he kept saying was no deposit no room simple just think if I was a female would he behave like that kick a female out into the cold raining night. When I booked the hotel there was no mention of £50 deposit if I knew I would have booked for 1 night n I would have had money on my debit card to pay the £50 deposit. Such a shame the hotel’s has manager who is rude n who wouldn’t listen to what I was saying I will never ever book the hotel again n I will be telling everyone to avoid this hotel.

Jinesh on reception is a credit to your hotel, he is a very helpful young man, polite and approachable and I think he deserves a pay rise!! And cake! 🎂

Hairdryer broken in the room, plug for the bath also broken and unable to hold the water in the bath. Tb remote faulty and would work at times and then it wouldn't.

Grandeur. History, breakfast

Lift broken, room was nice but could hear the taxi drivers all night outside on the street