The Orwell Hotel





7.2Good
(4,672 Ratings)
"Room was lovely and clean lovely and warm and comfortable"
Verified guestDon't miss out! Price and availability may change
3-Star Hotel
Well priced for this locationPriced under area average
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Includes essentialsFree WiFi/internet, Bar, Garden and more
Close to the town center and 0.2 miles from Felixstowe Railway Station, this Victorian hotel offers free parking for guests.
Business facilities
Golf course (within 2 mi)
Free WiFi/internet
Free Parking
Non-smoking
Heating
Bar
WiFi/Internet
Garden
Accessible Parking
Family friendly
Smoking allowed
Safe
Accessible by lift
$$$$
7.2Good
(4,672 Ratings)
"Room was lovely and clean lovely and warm and comfortable"
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
1.0 / 10.0
Location
Room too hot
Bed too hard
Pillows no filling and hard
Prank telephone call from reception early hours of the morning as the reception was not manned, so people from the party were making prank phone calls
Absolutely disgusted
8.0 / 10.0
Really great value for the room, beautiful interiors especially in the lobby and library. Main restaurant was closed but food was served in library and was excellent. Very friendly staff.
Some areas a bit tired but looks like there's renovations going on. Bathroom was a little dated compared to the rest of the room.
8.0 / 10.0
Unlike our stay in Nov’25 & again in Jan’26 the central heating was working .👏👏👏
Our bathroom underfloor heating wasn’t working x
9.0 / 10.0
Breakfast was poor. Bacon undercooked and had rind on. Leathery bottom eggs.
Soft hash browns.
6.0 / 10.0
Location
Didn’t appear so friendly and nowhere to relax in the evening. Harry’s bar was crammed and noisy
7.0 / 10.0
The downstairs of the hotel is very nice,and the staff very friendly at reception and in the resturant,food was very good
The rooms are very dated and really do need an upgrade quite grubby and old fashioned .The curtains and bedding need replacing, but the bedding was clean,had a wait in the bar for service and wasn't very friendly when they did come.
9.0 / 10.0
The room was large, comfortable and spotlessly clean. Breakfast was first class.
In common with many hotels there was very little room to put washing and shaving equipment razor, water pick, tooth brush etc. I ended up putting it in the bath.
8.0 / 10.0
Situation. Old world charm. Good breakfast
Decor needs attention. Leak in roof in corridor outside room
10.0 / 10.0
Room was lovely and clean lovely and warm and comfortable
There was nothing we disliked
10.0 / 10.0
I was upgraded to a suite, which was huge. Bed really comfortable. The restaurant (Elephant and Barrel) served one of the best curries I have tasted outside of India. Breakfast was an excellent choice of cooked and continental.
Nothing
8.0 / 10.0
The room was lovely and warm with a plush bathroom. The breakfast was really nice.
9.0 / 10.0
Great Hotel, good location for my work, very good value for money, Staff very polite and helpful. I've stayed here multiple times, and have always had a very positive experience. No complaints at all, will definitely return if working in the area again.
N/A
5.0 / 10.0
Waited a long time for food to be replenished
8.0 / 10.0
N/a
7.0 / 10.0
The Orwell Hotel building and the addition of the life like Elephant.
The staff were very helpful and polite.
This hotel is only a walk away from many shops and restaurants.
It was good that the Hotel had a bar and restaurant.
Housekeeping maid for our room was first class.
The Orwell Hotel was very hot, even with the windows open all night and the room heaters turned off. It was so hot we had to use the fan which was supplied in the room. We were in room 125 and the people in the adjoining room woke us up at 3:30am with noise of banging and water rushing. This was for over 1hr. The second night it started earlier about 12:30 till 2am in the morning. The third night was better it started at 9pm so by the time we went to sleep there was no noise.
7.0 / 10.0
Location, car parking, nice room and bathroom, great and friendly staff.
Nothing
10.0 / 10.0
Wonderful staff, lovely room and a unique building.
7.0 / 10.0
I somehow managed to book two rooms?? The guy at reception upgraded us to a suite to smooth the issue somewhat, which was a nice gesture.
The suite was large, and very quiet and dark for sleeping on a lovely bed. We had a bath and a shower, although the bathroom looked a little tired, as does the hotel in certain areas but it has a lot of character.
The bar prices were surprisingly reasonable for a hotel.
Harry’s Bar was almost empty at 2100 on Saturday night, and the music was far too loud , especially if it was awful, which it was.
At no point did anybody ask us if we would like to add breakfast to our stay, nor did we see anything advertising it, or the cost.
1.0 / 10.0
Hotel was closed for maintenance and was not advised by booking.com or hotel, only found out when trying to check in, had to book another hotel on the day at an extra cost!
Hotel was closed for maintenance and was not advised by booking.com or hotel, only found out when trying to check in, had to book another hotel on the day at an extra cost!
1.0 / 10.0
The elephant outside, it seemed like it was the only thing that worked. Maybe if they had spent the money on plumbing & not on this they may have guests that enjoyed their stay.
No heating or hot water in our room. Staff that didn't care, no customer service skills whatsoever. Manager not available to speak to until Monday rang today (Monday) they are not now in until Thursday, the whole stay was appalling.
1.0 / 10.0
Not good bacon cold eggs cold beans ok mushroom ok hash brown col
Every thing
4.0 / 10.0
most things
electric power went dead TWICE
on last morning there was NO HOT WATER
8.0 / 10.0
Love this hotel, staff are all friendly but Rob is fab!!
Had a few niggles this visit, wrong room allocated, was sorted in minutes, no heating but was equipped with an electric heater which did the job, no hot water in room all weekend.
We will definitely be back When they re-open after the heating is sorted
There’s nothing to “Not Like”, no hot water was a shame
5.0 / 10.0
Great location
Central heating not working during freezing temperatures and no hot water on one morning
10.0 / 10.0
Located right near the shops, and short walk to the beach
Na
9.0 / 10.0
Location good
Bar well run
Nice friendly staff
Breakfast good
Comfortable clean room
Not much to do in Felixstowe
Would have like to have a bath
6.0 / 10.0
central location convenient. Attractive old building. Competitively priced.
mechatronic elephant in the garden can be heard in the room (205) that operates 8am to circa 9/10pm on a motion sensor . Tv didn’t work. Mattresses very clunky and soft.
7.0 / 10.0
Good-sized rooms and it was great to have a nice bar on site. Overall, the hotel was a little smarter than we'd been expecting.
The top floor heating didn't work, on a very cold night (we heard others complain about this at reception too). We were provided with a small plug-in heater, which was quite effective. Also, our door wouldn't lock, although the staff moved us to a different room quickly to resolve this.
8.0 / 10.0
great size room and good facilities and new restaurant was great value
great size room but central heating was not working and it was 4 degrees outside, small heaters were provide but not adequate for the size of room.
10.0 / 10.0
spacious and clean room which was excellent value for the money.
We would have preferred it to be Dog friendly so we could have stayed longer and we saw some great dog walks from the location.
5.0 / 10.0
Lovely old building. Enjoyed the bar areas in the past, so took the opportunity to experience the hotel rooms.
Lack of proper heating in room. May have been some technical issue, but to put us in a room without central heating working in December & without any advance notification or explanation was unacceptable. Fortunately this December has been exceptionally mild, so didn't cause major discomfort, but poor practice on the part of hotel management.
4.0 / 10.0
Location and size of room
Central heating was not working Room was very cold on arrival Only heat was from small convector heater in bedroom. Nothing in bathroom and too cold to have a shower.
8.0 / 10.0
Always welcoming
Unfortunately the suite we had booked was unavailable when we arrived room we got was nice but not the treat we were looking forward to
10.0 / 10.0
Had yet another great stay. Despite being a very busy weekend for staff, they were still smiling. I'm getting to the showers now, so everything was good
all good
3.0 / 10.0
Location was excellent. Bed was comfortable.
No carpet on the bedroom floor. No mirror in the bedroom, no wardrobe and not even a hook so no way to hang up a coat. The room was poor, all painted white, spotlights so harsh lighting and no pictures on the wall. I asked the receptionist when we checked out what made our room a superior room which we paid extra for she didn’t know but said someone would email me to explain. No one has emailed.
4.0 / 10.0
Location was good for station and town.
Room was cold despite an additional heater being supplied.
Breakfast was lukewarm 2 out of 3 days
3.0 / 10.0
Location and Harrys bar good
Room was terrible. In desperate need of refurbishment (thought hotel had been!). Chunks out of wall, dirty walls, net curtains that were ripped etc
8.0 / 10.0
They have worked hard on the hotel. It comes across more friendly and inviting. Nice hearing people laughing in the bar.
It would be nice to see
More staff.
5.0 / 10.0
I stayed here for 2 weekends in a row as I had practical assessments to undertake for a course I was studying. Lovely hotel and the location was perfect
It was absolutely FREEZING! It was November and both weekends the heating wasn't turned on. Instead, there was a tiny plug in heater in the room. The first weekend was chilly, but passable. The second weekend, however was absolutely freezing, despite keeping the heater on all night. The bathroom was so cold, I couldn't bear to have a shower! It's such a shame as the hotel is lovely apart from that.
6.0 / 10.0
No breakfast offered despite being Genius level
Booking. Com allocated us a twin room despite booking a Double. Had to ask for extra pillows.
The room we finally got had no central heating..... Just a plug in. When we went out for the evening the room went cold as controlled by the key card. Stay too pricey for the standard of room..... If there was breakfast included would be a better deal.
Always an issue at the Orwell.
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at The Orwell Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is The Orwell Hotel pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at The Orwell Hotel?
We found 14 amenities for this rental. This includes business facilities, golf course (within 2 mi), free wifi/internet, free parking, and non-smoking.
