Taj Club House

Staff are very accommodating.

Nothing to not like but there is a wifi problem during my stay. Besides that, it’s all good.

The room was comfortable and well-maintained. However, essential amenities such as the floor mat, hand towels, and bathrobe were not provided initially, and we had to request them separately. Additionally, our arrival experience was disappointing. The reception staff was not particularly welcoming or helpful, and we ultimately had to involve the manager to resolve our concerns. While the room itself was good, the service experience could be improved significantly.

We also experienced poor service at the pool. When my daughter asked for a towel, the lifeguard simply instructed her to go and collect it herself from another location rather than assisting her. This felt discourteous and did not reflect the level of service we expected. overall, we enjoyed the stay, we really liked the breakfast, the lobby staff (Jagadish) and the restaurant staff, even Ahana, who assisted in checking out were very polite.

Convenient - city centre & transport Comfortable & Welcoming Great view from our suite Attached Phoenix Mall

None

Every staff member I came into contact with was very helpful, polite and knowledgeable. The room was large and had the things I needed.

The room was a smoking room and although I had requested that, it was not all that clean. There were several dried up spots from liquid spills and the basin in the bathroom could have done with a better wipe. Maybe these are the reasons it is the cheapest Taj hotel in Chennai.