Novotel Aachen City
Top rated by guests





8.1Excellent
(3,728 Ratings)
"Fantastic trip with my son . Perfect location to do everything by foot."
Verified guestDon't miss out! Price and availability may change
4-Star Hotel
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
Set in the center of Aachen, this hotel offers a children's play room, a fitness center with panoramic city views and underground parking. Aachen Cathedral and the Eurogress congress center are 2297 feet away.
Business facilities
Airport transportation available
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Pets allowed
Gym
Heating
Wheelchair accessible
Bar
Balcony/Terrace
WiFi/Internet
Laundry services
Accessible Parking
Family friendly
Ironing facilities
Smoking allowed
Safe
Accessible by lift
Key card access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
$$$$
Top rated by guests
8.1Excellent
(3,728 Ratings)
"Fantastic trip with my son . Perfect location to do everything by foot."
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
3.0 / 10.0
Staff
Hotel is too old.
And located in a dirty area of Aachen
10.0 / 10.0
Fantastic trip with my son . Perfect location to do everything by foot.
10.0 / 10.0
We enjoyed everything. We travel a lot with our dog and this was definitely one of the most pet friendly hotels in which we stayed. There is even a wall with pictures of the dog-guests. They also had bowls, snacks and even a huge pillow for our dog to use (our dog is quite big). Furthermore, the hotel is great, very clean, the room was big and comfortable and the personnel very, very kind. Location is also great as it is close to all the main tourist attractions.
The location is really great, close to many shops and facilities, we did everything walking, but in the night the hotel surroundings seemed a bit shady. We didn't have any concrete problems and we would definitely stay there again anyway, but still this is worth to mention.
8.0 / 10.0
Great location, walking distance to the historic centre. Lots of parking available and close to the bus station. A lot of places to eat nearby.
The bathroom had a bathtub, which was really nice after being outside all day. And the rituals shampoo and soap were an unexpected surprise.
7.0 / 10.0
Great location, less than a 10 minute walk to the main Christmas markets. The breakfast was fantastic and the staff friendly.
The hallway to our room had a very strong pee smell. We arrived 15 minutes prior to check in and had to wait on our room. The room could use a little work. There were pretty visible stains on the walls but otherwise it was clean. There was also a severe lack of plugs.
9.0 / 10.0
Big room, nice bath, close to the center
Parking was charged
10.0 / 10.0
This hotel had everything we needed and were really accommodating for our daughter and dog
The room was a little hot but that was more about us not being able to work out the aircon
10.0 / 10.0
Nice location, friendly personal, clean room, bathtub, expensive but very good breakfast, perfect price-quality ratio
9.0 / 10.0
Very friendly staff, excellent breakfast, comfortable room
Room a little hot because air conditioner a bit feeble.
8.0 / 10.0
breakfast is excellent. Room is very clean. Location is perfect and it is very close to City center.
no
10.0 / 10.0
Large room with comfortable beds ,breakfast is so yummy
A fridge would of been great
6.0 / 10.0
The room was clean, and staff was friendly and helpfull. Central location in Aachen and easy to reach by car.
Breakfast was too expensive (26 euro per person per day) and was very basic.
Fitness also very basic, only a few pieces of equipment.
8.0 / 10.0
Room location, cleanliness, reception
nothing to report
7.0 / 10.0
The room was very clean and had everything we needed — toiletries and kettle and tea, etc. The breakfast was excellent and the staff were absolutely brilliant — nothing was too much for them.
The shampoo and body wash in the bathroom were not checked, so we had very little when we arrived and had to get mini bottles from reception. Also, I expected the bottle of water to be replaced every day but it wasn’t. Neither were the teabags we used.
8.0 / 10.0
Nice hotel.
Very comfortable
7.0 / 10.0
The staff were excellent and helpful, the breakfast was fresh with lots of options and it was good value for money.
The hotel (like many in Germany) allow dogs. Our room, even through the cleaning was immaculate, smelt like dog. Also the aircon didn’t work well and was on and off during the night and day. I raised with reception, who was very apologetic, however she said that if it’s 24 degrees outside the aircon shuts off. That’s ok, but when it’s boiling inside the room it doesn’t make sense - perhaps a cost saving measure? Also the area wasn’t the best - lots of crazies and druggies around the place and down the side of the hotel street. I know that’s life in the big city but it just seemed very prevalent around there!
7.0 / 10.0
Location
Very small room. I booked a room with a refrigerator but when I checked in I didn’t find one in the room. I went to the reception and complained about it and they changed the room
10.0 / 10.0
great location
amazing staff
had a great saty
It's not the hotel's responsibility but I do have to mention that the parking underneath is a bit shady at night, had a situation where my ticket did not work and there were a few people under the influence roaming around that did not make me feel very safe.
8.0 / 10.0
Great staff, clean rooms and good breakfast.
Paid parking.
10.0 / 10.0
Perfect hotel in the city centre. Everything was in a walkable distance and the breakfast was superb. The parking although it does not belong to the hotel it is under the hotel, and with an elevator, you go inside the hotel directly. Keep in mind that you have to pay for the parking separately.
Nothing
8.0 / 10.0
Hotel was modern and clean with a pleasing frontage. On arrival and throughout our short stay the staff were pleasant, polite and helpful. The breakfast was of a good variety and there was a plentiful supply of differing options. The facilities such as the bar and restaurant were all of a good standard. Rooms were comfortable and of a modern decor with a view of PeterStrasse below. It was a relatively short walk into the city centre where there were many local shops and recognised German chains and outlets.
I did see in earlier feedbacks about concerns around undesirable persons in the vicinity and particularly the underground car park used by the guests. I used the car park and in the evening returned to my car to find a shady looking character sat on the floor infront of a car parked against the wall. He obviously wasn't the vehicle owner. I moved my car to park it next to the hotel lift entrance where thankfully it wasn't damaged/broken into. There were notices in the hotel in German & English warning vehicle owners to ensure no valuables were left visible in their cars. It also stated that the Polizei and car park owners were aware. Walking in neighbouring streets there were one or two undesirable persons/beggars but I would guess that is true of many modern western cities. I can't say at any point I felt unsafe walking in Aachen city. To be fair to the hotel they are not actually responsible for the car park which is a public one under the hotel and neither can they have any control upon who is on the streets.
8.0 / 10.0
Clean and great location
The toilet was separate from the rest of the bathroom and didn’t have a ventilation fan. Parking was difficult to access
8.0 / 10.0
Reasonably central, warm and clean with great staff and this enable us to speak in English
We felt breakfast was expensive
10.0 / 10.0
Very good location. Walking distance to Bus Station. Reception is very friendly and helpful. Clean room.
Room heater is not warm enough when staying in Winter time. Need evalution on this matter.
10.0 / 10.0
Very nice location, close to the city center and comfortable rooms.
The breakfast service was exceptional. Nice gym also.
3.0 / 10.0
Hotel was clean and comfortable, no frills.
The stay was without fuss or event until that last day when we went to check out. We came across a member of staff at reception who was clearly having a very bad day. She was incredibly rude and insulted us personally. However, her manager was very kind and professional and made up for her bad behaviour. He was very apologetic, genuinely so.
I was very reluctant to write a review of this sort as there is always a retort or an excuse from the hotel as to why they are not at fault, but if this helps one person, it is worth writing. The matter was dealt with at the time by the manager, so I feel ok about the event, but we will never return to a Novotel as a result.
10.0 / 10.0
Large room,bed very comfortable,room clean,stuff very nice
8.0 / 10.0
Located close to city center
9.0 / 10.0
Novotel offers price quality as usual. No special frills but comfortable hotel rooms, luxurious breakfasts and a good location to visit Aachen. You can park underground, easy acces to hotel lobby with the elevator.
The height of the shower, pretty low if you are tall.
10.0 / 10.0
It was in a perfect location, with wonderful super friendly and kind staff and perfect facilities for a family. Kudos to the management.
9.0 / 10.0
Perfect location. Room looks new, clean, and well decorated. Fresh towels and amenities from Rituals. Loved the large TV!
Bed was not comfortable.
5.0 / 10.0
room was little cluttered, bathroom was not designed good, the beds can be little arranged for better space utilization
5.0 / 10.0
breakfast, room and mostly location.
Location
9.0 / 10.0
Flexibility in checkout time
9.0 / 10.0
Good hĂ´tel in the center of the city.
Rien
9.0 / 10.0
We stayed over for one night during our Europen holiday. Modern hotel, very clean and we were happy with the rooms. We had two twin rooms next to each other. They had car parking available under the hotel, was extra but wasn't too expensive (14 euro per day). We didn't try breakfast at the hotel as there were good bakeries nearby serving fresh German pastries and breads.
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Novotel Aachen City. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Novotel Aachen City pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Novotel Aachen City?
We found 26 amenities for this rental. This includes business facilities, airport transportation available, free wifi/internet, free parking, and air conditioning.
