Quest On Ward Serviced Apartments

Easy and convenient to get to and great location

Nothing

Loved the apartment,

PARKING, I didn’t look into this properly, would book a park along with booking next time. A must. Somewhere to hang or put things in bathroom would be good. Wrack for dish washing, yes we hand wash. Had difficulty understanding the receptionist.

The tidiness and extra facilities to make it feel like home.

It was a bit noisy being beside a public thoroughfare and confusing on how to check in. Staff were helpful over the phone though and this quickly solved the problems checking in.

Great value for money Clean apartment

Entrance and hallways but grubby, mainly stained carpets

Great location for our meeting. The facilities were good too. Easy to park and close to shopping.

Couch was a little hard

It was a clean tidy unit.

Reception had closed before the advised 4pm…..so no staff to comment on. No password for wifi in the unit….

Room and facilities were fine

Was massively inconvenienced with check in at this property - having to drop back my camper earlier then I had to, to ensure check in could be done. They tried my card which declined BUT did not advise they were taking the security deposit at the same time so the amount I thought they were taking was more - very rude to me about it and told me I needed to check in at their Quest on London hotel instead - I advised NO that I won’t be doing that as I had my luggage and child with me and I didn’t book that hotel. I was told “we are understaffed LOVE” in a very rude tone, I asked who was paying for my Uber back and forth and I got no answer. I advised the staffing was not my issue unfortunately and they needed to assist me as I was the paying customer for the room. I was told that I should have known the deposit would be taken at the same time and to check my itinerary from booking.com - did that and the hotel confirmation both state AT CHECK IN the sighting of ID and the holding deposit would be taken not at the time of the room charge - I hadn’t even checked in yet. Upon arrival the staff member met me with annoyance as if I had inconvenienced their day. I was already upset and stressed I had to cut my day short to try and assist their own dilemma. Lugging a 6 year old, car seat, 2 suitcases and 2 backpacks and there was just no acknowledge at all. Fast forward to today 14/10 and I checked out on the 9/10 - two follow ups for the hold to come off of my account for the security deposit and I log in, account is in minus and I’ve been charged the security deposit! No reply to the 2 messages I sent them initially and no correspondence regarding a claim. Quest needs to have a staff meeting around professionalism and customer experience because this is not it!

The location

The manager tried to get me to pay an extra $100 cleaning fee and $100 for cracked lamp shades that were broken when we arrived. When I refused to pay it, he threatened to contact my workplace, we were on a personal vacation, nothing to do with work.

Great location and room was really good value for money.

Check in method.

Location and price

Some stains on hallway doorframe. Cutlery not that clean. Couch not comfortable. TV only free to air.

Parking system was confusing, in as much as I phoned property 2 days prior to arrival & was advised someone would contact me to arrange parking. No one did, so I phoned later that day to confirm parking procedure. Was advised (by a different person) that parking was arranged & I would have free parking in parking space 11. When I arrived on the day, was advised (by the person at the desk) that I would have to pay for a different parking space in the secure multi level car park, which I did, (given that parking space 11 was already taken).

Great after hours check in process, excellent parking. Overall a great experience

Nothing, everything was positive.

Location good. Clean on arrival.

Reception and check-in appalling. Worst I’ve ever experienced. Never anyone in reception. Inconsistent house keeping. Clothes airer missing pieces. Dining chair damaged. No lamp in sitting area.

Great location

Cheap dinning chair , actually broke and cut my partners back, parking was nightmare, have to get your key then park and then again at check out have to go get your car before returning key

Great size apartments, clean and comfy.

Hamilton City centre after dark is dodgy. Lots of street dwellers and would t want my daughter or partner to have to navigate the part of town Quest is located after dark. There were some security staff the night I arrived but didn't see any the second night.

location

bed was far to hard, as was the couch

Location and parking option

NA

Location

It was very cold, I slept in my track pants to get warm, even with the heat pump working. No sky TV for the game on Friday night. Pillows were a bit lumpy.

Quick stay in convenient location.

Nothin we can think of.

Great location!

The room was average quality and it was very noisy outside

The room was great and comfortable

Parking the car at the rear of the building and having to walk around to the front to get to the apartment with the cases which is a bit bad when the streets are full of people

Very well equipped, had everything we needed.

Wasn't a huge fan of the bed. Comfortable enough but moved ALOT. Very noisy overnight on a Friday night from street noise if windows/doors open.

We had a great experience staying here! Everything was perfect. The room was nice and big and clean. Fantastic value for money