Solent Hotel and Spa

The staff was very friendly the accommodation was excellent the food was OMG hats off to the chef i would recommend to anybody and I would deffo be going back there for another weekend really had a great time

The jacuzzi,swimming pool and the fire places are amazing,helpful and friendly staff

Little touches like milk and water jar. Birthday plate on room On arrival . Good quality coffee machine. Option off egg Benedict’s which was nice . Good quality breakfast.

Couldn’t use the spa on departure even when offered to pay late departure but full capacity even though spa looked quieter than day before . Delicious food and bar staff very friendly and polite . Staff in restaurant in the evening were lovely but we had to wait 15-20 minutes for our first drink .

Clean warm open and light

The treatment location and gym could have been bigger more spacious

Great location and lovely decor & spa

Had to pay extra for the spa even though was staying in hotel only to be told couldn’t use it as it was full. And yes they’d already taken the extra money at reception too 🤔

Great service such a lovely welcoming vibe

Nothing

Very clean and comfortable rooms. The bar prices are too expensive. Car parking is not clean if you have to pay or not and wasn’t explained by the staff. We did eat in the bar but again very expensive £11 for a sandwich.

Bar and food prices too high!

Warm & welcoming, staff very friendly

I had to go onto an app to make sure my room was serviced

Excellent property with open fires Staff very happy to help Bed comfy and yummy breakfast

Weird tables attached to the corridor walls were very odd

My husband and I stayed here for a little spa getaway. The spa is lovely and the facilities are great. The room was spacious and comfortable. There was a coffee machine in the room, which was a nice treat. Our evening meal was really lovely. We ate in the restaurant. There was live music, which was a lovely touch. Some of the staff were really helpful, especially in the spa. Overall, we had a relaxing break.

When we arrived, we were told we had to pay £30 to use the spa as we'd booked via Booking.com. This is in the small print, but I'd missed it! The spa was absolutely packed when we went to use it at 4pm ish. We had to wait in a queue to use it, but when it was our turn to go in, it was so busy, there was nowhere to put our towels, so we left and went back later. It was lovely in the evening after 6 ish. I used the spa again first thing in the morning, and there were only a couple of people there. In the evening, we sat at the bar and had some cocktails. The first ones we had were okay, but the second ones were awful. The staff member serving us the second time was following instructions from a book. They weren't good, and when I said this to the staff member, she was quite abrupt and reluctant to do anything about it. At £25 for 2 cocktails, I'd expect them to be good. The breakfast is buffet style, which meant the hot food was quite dry. Although the continental choice was good.

Nice touches like the fresh milk for the rooms

Not enough disabled parking spaces

Lovely stay all round the bedroom was comfortable with a good supply of teas, breakfast was great and well worth including, and the pool and spa facilities were also enjoyable which we paid £15 each to use for our stay.

It would have been nice if the spa was included rather than extra

Been to the hotel before and always enjoyed our stay

Was stung with a £15 charge to use spa facilities just before we came to stay. Also asked for our room to be cleaned wasn't done for the 3 days that we stayed. Was told we had to scan the app. 2nd day scanned it and still not done.

The Location. The pub with delicious fish and chips.

The room was cold on arrival but then improved after speaking to the lady on reception. Only one bath towel!!

The convenience with the function it was hosting

The relative price comparison to the sister hotel ;lodge). The service at reception and breakfast. The inclusion of 10% service charge without asking. £22 for a breakfast is too high.

Spa, white company, coffee detail, spacious bedroom

No hot water!!!!

Rooms was very dated in need of refurbishing

Lovely big room with separate seating area, comfortable, mini fridge in room, use of spa, breakfast was good

Spa was very busy, it would perhaps be better to limit numbers and have timed slots when the hotel is busy instead of cramming people in

All good

The bed made me itch all night and had lots of lumps and bumps. It was the most uncomfortable night I have had .

Comfy rooms but ‘tired’. Fresh milk on every corridor and facility to top up filtered water. Fridge in room and good tea and coffee facilities. Robes and slippers, iron, hairdryer. Everything I could need was provided in the room.

Restaurant. Dinner menu not a great deal of choice. Overpriced and not all that good. Rushed service and was not that busy at 1830. Breakfast buffet however was good. Plenty of choice hot and cold. Didn’t like sitting in the conservatory in November it was cold and lacked any comfort. It was sparsely furnished and didn’t add anything to a dining experience.

Everything

Nothing

Clean. Nice foyer and bar. Good reception and bar staff

I booked breakfast for 6:30. By 6:55 the food selection was not out. I had to leave for work. £16+ down the drain. Also, walls are paper thin. I could hear everything, including next door going to the toilet, as well as snoring upstairs.

I left an iPhone charger and wiring the room. Contacted the hotel within 20 minutes of checking out and in that time it had gone missing and was no where to be found. Without casting aspersions that is theft. Or aggressive policy.

The spa area is small but lovely, they have very generous children swim times and i would say the property feels welcoming to children not just that they are allowed but they are welcomed every member of staff we encountered was so friendly, check in was a little slow & parking was £5 for 1 night, the location is great for paultons park (Peppa pig world) The staff left balloons & a chocolate plate for our daughter as it was her birthday which she loved The use of the spa is an additional cost which i didn’t realise until i had booked unless you book direct so something to be aware of if you plan to use it, (£35 for a family of 4) The breakfast was a good quality but a limited choice due to the size of the hotel so to be expected & needs to be booked the night before We would definitely return and would recommend

The hallway to the bedroom feels dated compared to the rest of the hotel

The evening meal was lovely. Breakfast very disappointing. Not meal and choice

The pool and spa and the staff

I loved the facilities, the staff were friendly and went above and beyond for our stay,

Nothing!

Beautiful

Good secure parking, room was very nice and clean and comfortable , bed was too soft but personal opinion

Food very expensive and quality average

Staff members are very friendly and welcoming,spa facilities are excellent

Nice to revisit the area which I had used to frequent.

Parking is £15 a night. Long gone are the days where you walked into reception of a table with a large vase of lilies and really smartly dressed and welcoming staff. The gardens outside had deteriorated, trying to look modern with a shed for a bar, and the décor of the dining room and staff uniforms did not reflect the reputation it once had or the cost to stay. You had to book a slot for breakfast, which was only continental. Reception staff not only rude, but argumentative.