MAD Apartments by Olala Homes

The apartment was comfortable for a couple, and close to metro and buses. It had all what we needed. Contact with owner was easy and fast. Our flight was delayed, we came after midnight and the entrance code wasn't working. However, the owner replied very fast and provided a new code. We really enjoyed our time there.

It was spotlessly clean. The bed was comfortable and the flat was modern and well equipped. Vallecas is a bit far from central Madrid but the quarter is perfectly fine and felt very safe. I would ignore the comments that say the opposite. The metro line in Vallecas takes you straight to the centre of the city, so very handy

We were very happy with the responsiveness of the management personnel. We came into a totally dirty apartment and called the staff they were very efficient to solve the problem.

The cleaning lady was not responsive regarding the problem at all.

The apartments are clean, well-appointed, and in a great location. Abundant light from all of the windows, set in a diverse, quiet and welcoming neighborhood with affordable shops and groceries nearby. There are small parks and trains and buses nearby as well. When the first unit I was placed in reeked of cigarettes (worse than a bar in the 1990s) the off-site management were able to move me to an adjacent unit. Even though they are off-site their response time is excellent, but they are off-site, leading me to the issues in the next prompt...

They simply need onsite staff. The first room I was placed in reeked of cigarettes, even though smoking is banned on the property. But there is no one onsite to police this and so, shockingly, it happens. The electronic locking system has issues. I was unable to get into my old unit to move the stuff from my old unit to the new, not smoky smelling unit because they rescinded card access. If there were staff onsite, I could just go downstairs and ask them for help. Instead, you have to call or email back-and-forth. And again, they are very, very attentive remotely. But it's still remote. Which leads to the last issue. After leaving my stuff in the luggage room (which is very nice to have, thanks for providing this), I was unable to get back into the building to retrieve my stuff. I called customer service and they answered promptly (they always do) but remotely unlocking the building didn't work. Luckily, I buzzed a unit in which a cleaner was working and she was able to let me into the building and into the luggage room. But if she hasn't been there? I might still be in Madrid. The property is beautiful and a great deal but not having staff onsite or nearby is ultimately the issue here. They also need to make sure that folks who leave their luggage in the luggage room have access to the building and to the luggage room after their stay has concluded.