WECOZY HANOI - Railway Side, The Old Quarter

Easy communication with staff before and during stay via WhatsApp, made our arrival and stay smooth. The apartment we stayed in was clean and very comfortable, had everything we needed 😁 we even enjoyed a free walking tour offered through the reception.

The entrance of the building is a little crammed and could be a little better organized, but, it's a detail!!

Loved WeCozy- amenities and room as described, very convenient, even though it was super close to train street not noisy at all. Hosts were lovely, friendly but not too friendly.

Location

Location is quite Central and very convenient to the Old quarter and the nightlife. The building also has a lift and modern facilities giving a good vibe from a stay perspective. Aircon was I believe kept on before we arrived to ensure we entered a cool room.

The customer service felt extremely commercial with what felt like a money focus first rather than people focus. I understand that tourists are important for monetary returns however it made it feel like a very pay to play vibe. There was evidence of water damage on the ceiling. We asked for a late check out and were asked to pay 50% of the fee which is cool - but no more than 3 hours allowed which seemed a bit overkill and no receipt was also provided. The male staff at the counter sternly told us to not keep the door open next time - however it was his colleague who kept it open as we had decent amount of luggage. Airport transfer they suggested was 30% more expensive than pre-booking a GRAB taxi. Also - I do think they need to advertise clearly that no cars can enter the lane, and you are responsible for dragging luggage in, which wasn't fun in the heat.