WECOZY HANOI - Railway Side, The Old Quarter

Everything about WeCozy was stellar. Location, cleanliness, super comfy beds, and the staff was stellar!! Perfect place to start our Vietnam travels.

Nothing we didn't like.

The staff was amazing, location and the cleanliness!

Nothing can be questioned!

Huge room, huge bathroom with bathtub, complete amenities, very clean, staffs were great, very friendly and helpful, they always tried their best to accommodate all our requests. Water filters provided which was a plus that you can’t find in every hotels or apartments.

beds are small, with that size of bedrooms they can put a king size or a large double, but they didn’t. Guests could also feel a bit restricted and uncomfortable with all the reminders hanging on the wall. Aircon directly blow in your face when you sit down in the living room.

Location is quite Central and very convenient to the Old quarter and the nightlife. The building also has a lift and modern facilities giving a good vibe from a stay perspective. Aircon was I believe kept on before we arrived to ensure we entered a cool room.

The customer service felt extremely commercial with what felt like a money focus first rather than people focus. I understand that tourists are important for monetary returns however it made it feel like a very pay to play vibe. There was evidence of water damage on the ceiling. We asked for a late check out and were asked to pay 50% of the fee which is cool - but no more than 3 hours allowed which seemed a bit overkill and no receipt was also provided. The male staff at the counter sternly told us to not keep the door open next time - however it was his colleague who kept it open as we had decent amount of luggage. Airport transfer they suggested was 30% more expensive than pre-booking a GRAB taxi. Also - I do think they need to advertise clearly that no cars can enter the lane, and you are responsible for dragging luggage in, which wasn't fun in the heat.