Hyatt Centric Mountain View

The customer service was really bad. I booked a 2-queen-bed room online. Before checking in their manager texted me to confirm whether I wanted 2 queen beds or 1 king bed. I said 2 queens and they acknowledged. But at checkin they still gave me an “upgraded king room”. I demanded 2 queens and said that it was a must for me, and was told they were all sold out. I emphasized that a 2-queens room was what I had booked, and that their manager had even confirmed with me beforehand. They didn’t seem to know about either of these and even went to double check that I wasn’t lying. I then asked them why they had texted and asked my room preference beforehand if they couldn’t even fulfill, and the front desk rep said “I didn’t text you.” I was shocked by such an unprofessional response. Like who tf cares about which one of you was the one texting me? Aren’t all of you supposed to be a team? I demanded to see their manager (the one who texted me), and was told that she was not there. Finally they offered a rollaway bed for one night and promised to switch next day. Overall the experience interacting and communicating with the management team was terrible. It was like the members never talked to each other, and I had to explain the previous communication and context to them over and over again.

The room was nice and comfortable.

The restaurant onsite was not good at all especially for the price of a meal. I asked for dinner bread and we were given toast bread sliced into strips.

Very clean, nice and quiet, friendly staff, great location!

Can't think of anything

Location facilities

Noise carried from other rooms/ kids, moving furniture

Did not have

The refrigerator was not working

Contemporary and cool interior designs. Loved the vibe. Walking distance to shopping and restaurants.

Good location. Staff was super helpful when issue arose. Clean rooms.

Our first room didn’t have a working AC. They attempted to fix (we left for a Giants game in San Fransisco), when we came back after they said it was working it was even hotter than when we left. Staff was great to get us another room with a working AC. Although the second room was much smaller and the door to the bathroom could barely be closed. It was extremely hard to pull shut. They didn’t offer anything off for the inconvenience of having to move all our stuff over to a new room at 11 at night.

The hotel was good value with new and spacious rooms.

The parking is across the street from the hotel and cost $20 per day. We had to carry our luggage across the street through the rain.