Cozy Kunsthaus GRAZ

Location

There is no reception or any responsible person to welcome you at the time of arrival and to solve your queries also. rest things are good.

The apartment was clean, and kitchen was functional.

I wish the advertisement was more clear about No Elevator. This place is not handicap or family friendly with small children or elderly because of too many floors of stairs. After you climb 2.5 floors to the apartment, the shower is on the lower level outside the bedroom but the toilet is on the upper level by the kitchen and living room. You have to walk A Lot of stairs, and they are a bit slippery!

Great condo , perfect location very clean, silence d

Small details like water pressure in the bath , weak decoration ne sense .

Nice place, central, but the bed and bathroom were downstairs, while the toilet was upstairs!

First of all, after having paid on Booking.com, the company, Arbio, said that my payment had not been received and that I should pay again: ''We're excited to host your upcoming stay with us in Graz! However, we noticed that your reservation payment is still pending. To proceed, please choose one of the following payment options: 1. Update your credit card information on Booking.com and we will charge the card again. 2. Pay securely via credit card on your Arbio reservation page.'' I checked and my funds had been debited and I checked with Booking.com and they had received them. Then they (Arbio) sent msg: You might get a payment failure message from Booking.com – no need to worry. To check your actual payment status, always go to your Reservation Page here: http://app.arbio.com/reservation/redeem?reservationid=****** Before check-in, please: 1. Open your Reservation Page and check the payment status. 2. If it says “unpaid”, wait an hour and check again. 3. If it’s still unpaid, check your credit card data and try the payment again either on Booking.com or on the reservation page. Second, Arbio wanted me to create an account on their website (see above) with phone numbers email etc in order to make sure I paid, and to check in. I said no (via Booking.com chat), I have paid and am dealing with Booking.com. They insisted, so I did, and they still sent messages saying I need to pay. Very stressfull when you are travelling and want all this accomodation booking to be simple and seamless. I therefore called Booking.com, and only after explaining all this and them contacting Arbio themselves, did the company admit funds were received and that I did not have to set up an account. I asked them to delete this account, but I have no idea if they did. Finally, I asked for a VAT receipt and it took so many emails and again representation to Booking.com, that it was over three weeks before I got it.