Acesite Knutsford Hotel

The building is old and run-down, the management is disorganized, and there was one problem after another. To reach the hotel, you first have to walk up a steep slope. At check-in, I discovered that Agoda had defaulted my booking to two rooms. The booking was non-refundable, so the money spent on the extra room for four nights went completely to waste. On the first day, the toilet’s flushing pipe was broken and undergoing repairs. We had to use a rubbish bin to pour water into the toilet to flush it. On the second day, hotel staff woke us up with a phone call at 10 a.m., saying there was a water leak in the room next to our unused extra room. They made us go downstairs to arrange a room change. On the third day, renovation work started in the room next door at 9 a.m. without any advance notice. The soundproofing was so poor that we could hear everything clearly. On the fourth day, when we were leaving to check out, we discovered that the lift had broken down. We had to carry all our luggage down the stairs from the 12th floor to the ground floor.

Enjoyed

Acesite Knutsford, was bit pricey for a nights stay, however, the room was clean, came with refridgerator , a kettle, only thing disappointing, the flush wasnt working, staff adviced use the bucket to fill the water for flush, for a foreigner/ visitor, be prepared to pay 1000HKD dollars in cash only and its not written upfront. Its in upward side of observatory road and near to 7/11 and bars and restaurants.

I booked the Acesite Knutsford Hotel in Hong Kong through Agoda, and the stay was unacceptable from start to finish. - Misleading photos - The pictures on the booking page showed a completely different hotel. The rooms were tiny and full of mold. - No hot water - there was no hot water in the bath at all. - No elevator - Our room was on the 7th floor and the elevator was out of service, so we had to carry our suitcases and bags up the stairs. - No water in the toilet - When we reported it, the staff's solution was to fill the garbage bin with water and pour it into the toilet to flush. Unbelievable. Nothing was fixed, and nobody cared. In the morning we were told it was being fixed. In the middle of the afternoon we were told the same thing. When we returned in the evening, nothing had been fixed and we did not even get an apology. A hotel that cannot provide hot water, a working elevator or a flushing toilet is not fit to be sold as accommodation, much less as a hotel...!!! The listing did not match reality, none of these problems were disclosed when I booked, and the staff's response was completely inadequate. I am requesting a **full refund** of the entire stay from Agoda. I do not consider this a stay that was provided as advertised. I would not recommend this hotel to anyone.