Green Town House Hoi An

Famille très gentille serviable et accueillante. Chambre très agréable et bien décorée. Lit très confortable, j'ai très bien dormi. Salle de bain avec tout le nécessaire. Vélo à disposition gratuitement.

immaculate room and lovely friendly kind welcoming family/staff

nothing

So this place was really good, and excellent value, too. Staff: Everyone is very nice and welcoming. Very fuss-free check-in, and very easy. Location: Just off one of the slightly busier roads (where I usually stay), and it's notably quieter. Feels tucked away, but without being too far removed from anything. You take a grab to Old Town in about 7 mins or so, so you're not far out. Bed: Super comfortable, amazing pillows in particular! Very premium quality, I was very impressed! Room: Absolutely loved the room. The interior design is great and has a very natural aesthetic, which makes you feel like you're staying in a little boutique hotel. The lighting is great, too, especially at night, where you dim the lights and create a cosy atmosphere. Shower/ bathroom: Also really nice, everything you need, plus, they give you a bunch of amenities, which is a nice touch. Overall: A very good choice if you're staying here, super comfortable, affordable, and in a great location if you need a bit of peace and quiet, but want to be able to easily get to the action, too.

Everything was great here, no complaints!

The hosts were extremely kind and helpful throughout our stay. It is a family home, and everyone—from grandparents to children—was respectful and did not cause any disturbance. Communication was handled via WhatsApp and responses were quick. We appreciated that our luggage was carried upstairs upon arrival and departure. Free bicycles were available and convenient to use for short trips. The location is about 2 km from the old town of Hoi An and around 3 km from the beach, which was manageable. The room itself felt cozy and had a home-like atmosphere. The room size was adequate, and having a balcony was a nice addition. The Wi-Fi connection was strong, and access to Netflix was a plus. The bedding was clean, and having extra pillows was appreciated. A small refrigerator and a new water jug were also provided, which was convenient.

As this is a private home, guests should be aware that the family lives on the same premises across multiple floors. Access involves stairs, main door and the entrance gate is closed around 22:00, requiring guests to ring the bell to enter. While this may not be an issue for everyone, it can feel uncomfortable to disturb the household late at night. Cleanliness could be improved. While the room appeared tidy, there was dust in less visible areas (e.g., behind furniture and around sockets). No cleaning or linen change was provided during our 5-night stay. We occasionally used a self-made “do not disturb” note during the day due to the construction noise, as we tried to rest at different times. This was not something provided by the property. The note was removed whenever we left the room, so access for cleaning was possible. When we requested cleaning, this could not be arranged at that time during that afternoon, so it was ultimately not carried out during our stay. We collected fresh towels ourselves when needed. There were several maintenance issues. At one point, there was no water for several hours including one whole night. Water pressure was inconsistent, and during showers the temperature fluctuated between (no) cold and very hot. The air conditioning was not very effective and may require servicing. The bathroom had no proper ventilation; although there was a window, it was sealed shut. There was a noticeable sewer odor, so we kept the bathroom door closed. There were also signs of wear and tear that could be better maintained, such as a loose toilet seat, a dirty pipe, and the pipe under the sink coming loose at times and other small matters. The mattress was usable but showed signs of wear, and springs could be felt in places. Pillow protectors were also missing. A major downside was the construction work next door. Noise started early in the morning, including hammering around 07:00, even on weekends and during holidays such as Easter.