Holiday Inn & Suites - Dubai Festival City by IHG
Top rated by guests





8.7Excellent
(5,299 Ratings)
"Friendly staff, excellent location."
Verified guestDon't miss out! Price and availability may change
4-Star Hotel
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Directly connected to the Dubai Festival City Mall home to 500 retail stores, restaurants and kids/family entertainment, Holiday Inn & Suites - Dubai Festival City by IHG Festival City, an IHG Hotel is a 4-star property perfect for families with with.
Business facilities
Shuttle available
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Gym
Heating
Wheelchair accessible
Spa
Balcony/Terrace
WiFi/Internet
Laundry services
Accessible Parking
Family friendly
Ironing facilities
Smoking allowed
Safe
Toilet with grab rails
Accessible by lift
Key card access
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
$$$$
Top rated by guests
8.7Excellent
(5,299 Ratings)
"Friendly staff, excellent location."
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
9.0 / 10.0
There was plenty of choices. It was good value for your money
Crowds
8.0 / 10.0
The location is very excellent. The room is comfortable and big. The cleanliness is very good.
Housekeeping are not cleaning the room early although the sign to clean was on and the room was free since 7 am. Untl the time 3 pm the room was not cleaned.
7.0 / 10.0
We really enjoyed our stay overall, especially the warmth and helpfulness of the staff. The team was consistently welcoming and attentive, which made us feel comfortable throughout our visit. Breakfast service was excellent, with special appreciation to Donna and Rose, who went above and beyond to ensure we had everything we needed, particularly for our toddler. Donna kindly arranged a special request for dal from the chef, which was greatly appreciated. Their care and service truly enhanced our experience and made our stay memorable.
Improving room cleanliness and maintenance would greatly enhance the experience. In particular, the shower area felt slippery and could be safer, and the shower door did not close properly. Adding child-friendly features such as YouTube Kids on the TV would be a big plus for families travelling with toddlers. It would also be helpful to have restaurant menus and spa rates readily available in the room or on the TV. With these improvements, our next stay would be even more comfortable and enjoyable.
6.0 / 10.0
Space of the room was good.
Location of the hotel
Too much traffic to reach at night we were forced to take longer street because of the Marsa Boulevard traffic .
We must have another access as passenger would like to check in, it took me 15 minutes trip for 750 meters distance.
Put coffee machine in the room, it's old to still use coffee sachets.
10.0 / 10.0
Friendly staff, excellent location.
Nothing
10.0 / 10.0
Clean rooms, comfy beds, variety of pillow types, friendly staff, and attached to Dubai Festival City mall.
Nothing really to dislike. It’s a great hotel. But if you intend to explore the newer areas of Dubai, it’s a little far.
7.0 / 10.0
Clean and location
The concierge service is very poor in keeping the bags and ordering the taxi
They need more push to organise themself
10.0 / 10.0
Excellent location
Everything .
10.0 / 10.0
The staff were exceptionally professional, friendly and helpful. They engaged with us in an authentic way.
There was nothing I disliked.
10.0 / 10.0
Location
Nothing
10.0 / 10.0
Welcoming staff and discounts at restaurants
Attached to the mall
10.0 / 10.0
Clean
Nothing
10.0 / 10.0
Location easy to reach
It’s clean and fully served
9.0 / 10.0
I was working at a large company, and this hotel was close by, hence the reason for selection. The staff were excellent, with special thanks to Rafael; he went the extra mile.
Nothing, it was all very good.
9.0 / 10.0
The place is wonderful, connected to the Dubai Festival Mall, close to Dubai Airport. The breakfast is varied and delicious, and the rooms are clean. I loved the place
nothing
10.0 / 10.0
Good location
Nothings
9.0 / 10.0
Room : Spacious and clean , bath room clean and tidy but they should have provide little more items like tooth brush paste comb shaving kit shower cap . No tissue paper in the bed room. so on such small things will make the guest more happy .
Anyway it is value for money.
thanks
10.0 / 10.0
I always stay at this hotel its 4 star but the service they give you is like 5star.
9.0 / 10.0
Easy access to the airport (10 min drive)
Connected to a mall - you can walk into the mall without exiting the hotel
Comfortable
A/C could be improved
10.0 / 10.0
Great staff, perfect location
We took a non smoking room but on the very first day upon arrival, the smell of cigarettes smoke was very strong.
10.0 / 10.0
I like the location because it's close to the mall. The staff were professional and efficient. They got us breakfast when we checked out at 3am and got us a taxi at dawn
The television is not a smart television so I could not watch videos online
9.0 / 10.0
Location ,cleaning and amazing staff
Indian food smells every where especially the lobby
10.0 / 10.0
Excellent location close to airport, view of burj khalifa, and direct access to a mall with everything required. Loved the breakfast, fantastic vegan options and service. The staff were very kind a super helpful.
10.0 / 10.0
Smooth check in process done by Erika
Nothing
8.0 / 10.0
Ideal location, attached to the mall and close to the airport. Excellent breakfast. Friendly staff.
Water pressure in shower and sink was very low and water was extremely hot.
10.0 / 10.0
Everything was perfect .
9.0 / 10.0
Location
None
9.0 / 10.0
Amazing location, 10-25 min taxi away from key attractions. Mall attached to the hotel which is so convenient and was really nice of going out in the evening.
Pool was shut for a few hours twice for our stay due to maintenance issue and isn’t too big but if that’s not a priority it was an amazing place !
10.0 / 10.0
Love the fact that it is attached to Festival City Mall - very convenient!
10.0 / 10.0
Everything! The staff were exceptional, we stayed here on our way to Europe and again on the way back, and it was by far the best service experience we had on our whole trip!
10.0 / 10.0
Everything
Nothing
10.0 / 10.0
All staff members that we came across were extremely welcoming and helpful. Had a very pleasant attitude. The room was clean and the bed was very comfortable.
The smell of cigarette smoke in the hallways and the elevators.
10.0 / 10.0
Everything is amazing stuff at very good especially israfil
Everything is amazing stuff at very good especially israfil
10.0 / 10.0
Everything was super great and comfortable especially the location
An employee called Mazen was very nice with us
9.0 / 10.0
One of my favorites hotels in Dubai✨
What we like:
1- good room size
2- Very friendly and welcoming staffs
3- Cleaning superb
4- Food (breakfast & Dinner) perfect
5- Attached to Dubai Festival mall
What we don’t like:
1- Slow check in (no enough staff in the reception)
2- Quite far from the center of Dubai
3- Sometime you have to wait for taxi
10.0 / 10.0
It was a perfect location, very yummy and delicious food with varieties and friendly staff.
9.0 / 10.0
everything was just fine
nothing particularly eventually my too short stay
9.0 / 10.0
Beautiful and calm place
8.0 / 10.0
The room is cozy and comfortable for a couple. Their breakfast is amazing; many options were served and all are tasty. The location is really great and anything you need can be found at DFC Mall which is connected to the hotel through the lobby.
It was over crowded when we reached with 2 working at the front desk only. We had to wait for some time to get our room key. The waiting time to catch an elevator was a lot at most times. Also, the vallet parking service isn't that great.
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Holiday Inn & Suites - Dubai Festival City by IHG. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Holiday Inn & Suites - Dubai Festival City by IHG. Enjoy the water!
Is Holiday Inn & Suites - Dubai Festival City by IHG pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Holiday Inn & Suites - Dubai Festival City by IHG?
We found 27 amenities for this rental. This includes business facilities, shuttle available, concierge services, free wifi/internet, and free parking.
