Guests love it hereGuests give this property a top rating
Well priced for this locationPriced under area average
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About this hotel
Directly connected to the Dubai Festival City Mall, InterContinental Dubai Festival City features a 25-yard outdoor pool that extends onto a balcony with panoramic views of Dubai Creek. A full-service spa with aromatherapy is offered.
Amenities at InterContinental Dubai Festival City by IHG
Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.
Directly connected to the Dubai Festival City Mall, InterContinental Dubai Festival City features a 25-yard outdoor pool that extends onto a balcony with panoramic views of Dubai Creek. A full-service spa with aromatherapy is offered.
Amenities
Pool
Air conditioner
Kitchen or Kitchenette
Internet / Wifi
Smoking allowed
Parking
Laundry
Balcony or Patio
Hot tub or spa
TV
Wheelchair accessible
Gym or Fitness Center
Family friendly
Free parking
Things to know
Additional fees to expect
Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.
Service feeThis helps Booking.com provide a safer and more secure booking experience.
TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.
Customer support
Customer support is handled by our partner Booking.com
Ratings and reviews
8.8 / 10.0
Excellent(3,825 Ratings)
100% verified reviews
10.0 / 10.0
Thank you
Staff and atmosphere
Price is expensive
10.0 / 10.0
Amazing
Nothing
8.0 / 10.0
Comfortable and loved the connectivity with a mall and close to other locations.
The ambience & the friendly environment
The room could be updated. Carpet & things seemed outdated
10.0 / 10.0
Comfortable
Great location and comfortable stay!
10.0 / 10.0
Exception hotel!
We had a wonderful experience at the InterContinental Dubai Festival City. From the moment we arrived, the staff was warm, welcoming, and professional, making the check-in process smooth and pleasant. The rooms were spotless, comfortable, and offered stunning views that made our stay even more special.
Breakfast was absolutely delicious with a wide variety of fresh and flavorful options. The hotel’s location is perfect , just steps away from the mall, making it incredibly convenient for shopping and dining.
Everything from the service to the cleanliness to the breathtaking view exceeded our expectations. It was close to a perfect experience, and we can’t wait to return!
We liked everything.
8.0 / 10.0
Good stay
The location, Luxury and the stuff
The beds were not comfortable
10.0 / 10.0
Perfect Hotel
Amazing Hotel & Friendly Staff.. Always recommended to be the family option..
Nothing.. Everything was perfect A+
6.0 / 10.0
Not what it used to be, needs quality enhancements worthy of the rating they poses
The property is aged and fresh air supply reeks of cars fume
The dine in service is not hospitable and food is not as advertised it used to be good but now is utter disappointment, I ordered a burger which was less quality than what you get in an unrated joint, then I tried the dish of the month, which was not appetizing and should not be served in a 5 stars hotel, fix the kitchen.
10.0 / 10.0
Stunning hotel and outstanding service
Beautiful property and such an outstanding welcome. Room was impeccable and the view over the water is lovely. Breakfast was stunning and the staff are so well trained and courteous. Good selection was great and I felt really looked after. I will definitely be returning! Such a comfortable and happy experience.
Nothing. Happy with everything.
10.0 / 10.0
Great stay!
Amazing hotel, clean spacious room, comfortable bed. Hotel located close enough to town, easy to catch a taxi. We loved to have the mall next door!
1.0 / 10.0
Absolutely unacceptable experience
Nothing
I stayed at this hotel recently and not only was the service mediocre, but they also charged my credit card twice for the same booking. I contacted them immediately, expecting a quick resolution. Instead, I got vague excuses and empty promises. It’s been over a week, and they still haven’t refunded the duplicate charge.
This is not just bad service—it’s borderline theft. No accountability, no urgency, and clearly no respect for their guests’ money. If you value your financial security and peace of mind, stay far away from this place. There are plenty of hotels that know how to treat their customers with honesty and professionalism. This one clearly doesn’t.
8.0 / 10.0
PLEASANT STAY
This is a "business grade" hotel, ideal for business users and attendees to nearby/on site trade events.
Location. Direct connection to Festival City Shopping Mall (2mins walk from lobby) & proximity to DXB Airport (~10mins by car)
Room. Spacious, separate Bathroom / Bath / Toilet. AC worked well. Issue with in room Safe (did not work) and a lack of power outlets in the bathroom.
Sleep. Quiet rooms / corridors. Comfortable bed/mattress (extra pillows would have been a nice touch).
Breakfast, Plentiful with a great array catering for different diets and cultures (special call out to the chefs).
Value for Money. Very good given comments above and below.
Other. Staff were professional. Pool area is nice with sunbeds and towels supplied. Jacuzzi. On site Eateries and Entertainment / Bar areas are very good (Bar on L26 has expansive views over the Downtown are and Burj Khalifa). Break away areas for business meetings.
The overall stay was pleasant and met our expectations (we are 30+years experienced travellers).
Early Check In was a real hassle and unprofessional, initially demanding extra payment for the room (despite prior messages to the Hotel and after a long haul flight arriving DXB early morning). It was sorted ultimately after 1 hour by the management (Usman) which was appreciated and shall consider returning in future as a Hotel Guest.
10.0 / 10.0
All in all, I would definitely recommend the InterContinental Festival City and look forward to returning – hopefully ne
I recently stayed at the InterContinental Festival City, Dubai, and overall it was a very pleasant experience. The hotel is beautiful, well-maintained, and in a fantastic location. A big bonus is that it connects directly to Festival City Mall, which makes shopping and dining very convenient.
Inside the hotel itself, the perfume shop Asrar is a real highlight – not only are the fragrances excellent, but the owner is truly wonderful and makes the experience even more special. A separate thank you to him for his warm service.
I would also like to give a special mention to Amir at reception. His professionalism and outstanding service really stood out. Honestly, he is probably the reason my overall review of the hotel turned out so positive – he went above and beyond to make my stay smooth and enjoyable.
The only downside was that the main pool was closed during my visit, which was disappointing.
10.0 / 10.0
Had absolutly magnificient stay
Dinner, breakfast, staff and facillities absolute perfection. All services excelkent.
As it is airpirt hotel, more regular free transport service would have been better.
9.0 / 10.0
It was good
We like led the wide variety of food choices and facilities such as the spa, gym and restaurants. We also liked how they provided an extra bed
The lock of our bathroom was a bit jammed and hard to lock. We would have also like the pool open as according to the email we got sent
10.0 / 10.0
Peaceful
Everything! The surprise cake for my father was absolutely a sweet gesture!
Nothing
3.0 / 10.0
The room felt dated and lacked proper maintenance
The shower head wasn’t working properly
9.0 / 10.0
Always an awesome experience
Great service, clean rooms
N/A
10.0 / 10.0
Good location and service
Property is comfortable
Nice view, clean, and etc
10.0 / 10.0
Great hotel stay
The warmth and hospitality of staff from concierge, lounge reception, housekeeping, and anise restaurant staff were exemplary. The room were huge, the pool was not available at the time of check in but the overall facilities were great.
Special thanks to Glayda whom showed brilliant service throughout our visit in the Anise Restaurant. Cleaning was immaculate, they visit 2x a day.
The staff visibility/accessibility in the club lounge needs improvement. They are immediately available initially upon seating, but thereafter they'll be no where in site.
9.0 / 10.0
Highly Recommended
Early Check-in - Perfect Customer Service - Helpful staff - Good location next to festival city.
Fast wifi and fast response for all the needs of my kids
The room need to be renovated . It is very clean but need to be modern
10.0 / 10.0
The intercontinentnal festival city IGH can trnsfrom the bussines time into fun stay
The room was clean, tidy, and well-designed
Breakfast was good
The pool was clean, ends with glass, and allows you to see the bay from the 4th floor while diving
nothing
1.0 / 10.0
It was a bad stay experience for me and my family unfortunately
nothing
am filing a complaint about the poor accommodation for me and my family, consisting of my wife and four young children, last night at the Intercontinental Festival City Dubai Hotel. I booked a suite consisting of two rooms and a living room for one night from Saturday to Sunday. When I arrived with my family from outside Dubai at the hotel at 2:15 PM, the receptionist informed me that my suite was not ready and that I had to wait A full hour until 3:30 pm until the suite is ready, even though the hotel regulations state that arrival is at 3:00 pm. I was informed by the receptionist that he must wait until 3:30 pm with my family until my suite is ready or he must take a smoking suite, even though I informed the employee that I am coming from outside Dubai on a long way with my young children and I cannot wait and the hotel should have given me the suite that I booked according to the arrival time specified by the hotel at 3:00 pm, but the employee, in a bad and indifferent manner, without any apology or concern, said that he cannot do anything for him, either you wait or you take the smoking suite. I told her that I could not wait and I was shocked by this thing and I will take the smoking wing and I cannot wait until 3:30 with my family and children, and I received the smoking wing after waiting at the reception with the employee for a quarter of an hour and when we went to the wing the smell of smoking was full of it, and my children could not sleep at night from the smell of smoking in the wing and even on the floor of the beds in the rooms , The mothers who were sick at night had a cough and were allergic to the bad smell of smoking in the room. My children and I did not sleep all night until morning because of the bad living conditions in this room.
9.0 / 10.0
A good stay
Location
Large groups made it very crowded at times
2.0 / 10.0
it was not good
only location
old furniture , no proper services at reception , also club lounge was very poor
4.0 / 10.0
Wasn’t as expected.
Location
It was during public vacation so it was busy time, long time to check in .
During the breakfast time we waited for a while then we were escorted to our table which wasn’t cleaned properly even the ground floor wasn’t clean from previous hosts,
They want to close the buffet on time which doesn’t make sense to me because it was crowded and they was queue waiting for there time to be seated.
For me I think during busy time they were not organised.
In addition for room service no one was picking the phone we called them several times for them to answer.
9.0 / 10.0
Relaxing holiday in an excellent hotel
Every thing was excellent in this hospital except the view.
Not my 1 st stay at ICH.
Unfortunately & unexpectedly ,I found the view from all windows in my 2-bedroom suite was obstructed by shade-like covers ?? which prevent us from enjoying the view at creek (as we used to do before in previous stays) & when I asked the front disc they told me its a management decision. ???
9.0 / 10.0
I will stay in it if I come back to Dubai
efficient staff , clean facility and location
they could improve the rates
9.0 / 10.0
it was a good choice for our business trip..
it was a good stay that served the purpose. we had difficulties and issues while checking in but it issues were resolved and room was changed successfully... amenities were good though shared with the Crown Plaza hotel...
9.0 / 10.0
Great hotel, location to the airport 10 mins away, location to the rest of dubai
A wide variety of choice at breakfast, room clean and housekeeping very efficient and prompt, Pool area clean and the staff very friendly and helpful. Would recommend to anyone to stay at this hotel.
pleased with everthing.
10.0 / 10.0
Loved every minute and would definitely stay here again
Breakfast was amazing - pool was lovely and always a free bed
8.0 / 10.0
One day is not enough to give the sentence but i can say the hotel is luxury and comfortable.
The breakfast buffet.
The price of the room was little higher.
7.0 / 10.0
Never had such a long check in 45 years of traveling
Hotel is good BUT
CHECK IN
It took me more than half an hour to get the rooms ,the reception says we can't find your reservation I gave the the booking No. Still I had to wait half an hour then they gave me a handicap room!! Why I have no idea.
10.0 / 10.0
Great
Location and the view
Nothing
1.0 / 10.0
Worst costumer service
Location
Costumer service was the worst ever ever
10.0 / 10.0
Excellent hotel and I will go back again
The property was clean and the reception and room service was excellent
The hotel is attached to festival mall and very convenicent
10.0 / 10.0
Excellent location for Family outing
break fast excellent , location very good
N/A
9.0 / 10.0
Excellent
In overall everything was great. Staff were excellent. A sweet surprise to place a birthday cake in the room without asking for it.
Generous to provide complimentary still drinking water bottles.
Nothing that worth mentioning, but it was expected to find slippers in the room.
9.0 / 10.0
very nice place to stay
very nice hotel, clean spacious rooms, good quality materials were used in the room.
tasty breakfast with lot of options
close to the festival city with easy access to the shops and restaurant/ food court
also close to the airport
relatively far from city centre
FAQs
Is parking included with this hotel?
Yes, parking is listed as an amenity at InterContinental Dubai Festival City by IHG. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at InterContinental Dubai Festival City by IHG. Enjoy the water!
Is InterContinental Dubai Festival City by IHG pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at InterContinental Dubai Festival City by IHG?
We found 14 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and smoking allowed.
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