Senses Riviera Maya - Ocean Front Boutique Hotel - Adults only

You may be aware that this hotel has had some bad reviews, mixed in with some good ones (like this one). If, like me, you have decided to book the hotel and managed to get it at a much cheaper rate than other similar all-inclusive hotels in the area I would urge you to go for it! We had a great 3 night stay at Senses and wish we could have stayed longer. Our Ocean Front Suite was on the third floor with great views of the ocean, pool and neighbouring beach. The room was MASSIVE (probably the largest hotel room we've ever stayed at). It had a kitchen area, dressing room/clothes storage, safe, iron, hairdryer, huge walk-in rainfall shower, spa bath/hot-tub, extra large bed with large Smart TV, sofa/seating area, big balcony with sun loungers and plunge pool (this pool was empty - we were told to request if we wanted it filled, but to be honest we wouldn't have used it anyway so we didn't care). The check-in area is really impressive and the staff told us everything we needed to know. We were showed to our room and given some useful information about the hotel. We were delighted to see a chilled bottle of Spanish sparkiling wine and chocolates left in the room for our arrival - such a lovely touch! The fridge was filled with mineral water, soft drinks and beers and was re-stocked daily. The hotel has direct access to the beach, but doesn't have it's own private beach. It does have a large infinity pool though which is great, and also a Pool bar/restaurant with very attentive staff. We booked a snorkelling trip at Dressel Divers (literally a 1 minute walk along the beach from the hotel). The snorkelling was good, not excellent, but we saw plenty of fish, a couple of turtles, some rays and eels so well worth the trip on the catamaran. There's a lovely rooftop restaurant with great views for breakfast and dinner. This is a small hotel (38 rooms?) so don't expect entertainment, parties, etc., just enjoy the ambience!

As previous reviews mention, the hotel isn't exactly pristine. Our room had a couple of areas that could do with some TLC - eg. a fresh lick of paint here and there, a replacement bathroom mirror and a cupboard door was a bit loose! Nothing that spoiled our holiday though.

TOP Hotel, Servie, People!

The Price was good

It was a bit run down

The staff was very pleasant and kind. The responded very quickly

Bad location, nothing close. No uber zone. Very old hotel, everything needs to repair.