Mandapa, a Ritz-Carlton Reserve

We loved the serenity of the place, so well laid out and easy to access all the major facilities by foot or even buggy.

Nothing

Luxury personified ! The staff … the attention to detail. Its second to non.

Went to town using the hotel shuttle which shuttle has a timetable . We were done within two hrs and went to wait for the car and no car came had to take a taxi only for them to tell us when we got to the hotel we needed to call ???why then is there a timetable for the hotel shuttle ? what happens when a guest doesn’t have a local sim?

The Mandapa Reserve is a unique wonderful place!

The level of training of the staff people should be improved.

Loved the ambience , the people. Staff were extremely helpful and d always ready to serve. The food was to die for. Even the most simple dishes were served in the most elegant way. Highly recommend the place. Very courteous spa and recreational staff. Excellent services.

Nothing at all....

Set up

Our oil room was extremely dark

Amazing luxury hotel,lovely rooms,very kind and helpful hotel staff,amazing breakfast,very green area like heaven…Customer representative Dewa from the hotel was very helpful during our stay.

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This hotel is outstandingly good. Everything is so well maintained and clean and everywhere you go it smells nice. The hotel is basically in the middle of the jungle, it needs a lot of work to control the plants, insects and humidity. They manage it so well that you have the authentic atmosphere of the balinese jungle while at the same time being in the cleanest luxury environment. Also they go a lot into detail with everything, like remembering at the breakfast that you took Manggis fruits the day before from the buffet. Those fruits are a bit of work to open, so in the next morning they remember and put already peeled Manggis fruits on the table without asking. And you don't find anything off the shelf there. The products they use in food and other things are mostly local. Even the ceramics they use as tableware or the soap and other cosmetic products in the room are artisan made by balinese handcraft businesses, customized for Mandapa. Also the Spa is outstanding or the activities they offer - we stayed for 3 nights and never left the hotel area, because there is s much to explore and enjoy inside. What was also nice, was that our assistant was available all the time via Whatsapp. Our assistant Tapsir did a really great job and was very professional!

Real luxury experience, exceptional service, sometimes you have the feeling they read your wishes from your mind, special thanks to Marka, who took care of us and organized everything we needed, ricefield on the property and river flowing through, feels like heaven on earth.